Since the OP had prior
positive experience and results with Cuscadi too, it is imho just wrong to label this publicity thread with "Bad". They have thousands of happy customers, tens of thousands followers, and they have been in business for decades. They may well be the first and best company which comes to mind when discussing and recommending custom scales! I don't doubt that the OP has
one of his several Cuscadi orders which hasn't completed yet to full satisfaction, but opening a thread calling them "Bad" is imho just wrong and unfair.
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I am new to Cuscadi, just got my first orders completed and am very satisfied with the final situational result. Last month i ordered a G10 scale through a sloppy email (my bad) for a Spyderco knife and didn't know what to specify. I thought that naming the Spyderco knife model# would be enough! Since i am geman I called them on the phone and had a chat with the afaik senior. Very friendly informative talk, I was very pleased and confident after the talk.
So after a few more minor emails back and forth discussing G-10 texture and G-10 color (excellent email communication by them folks!!) my email order was processed when they found a time slot for the manual labor.
When i finally got the scale i had, at first, trouble fitting it on my knife! It was
only after I removed
all(
!) screws from
either handle side (right & left) that the scale started to fit perfectly in every way, every aspect, yes! The lesson i learned here was that handle standoffs (spacers, spacer tubes) can produce off-tolerances on their own, so one must make sure that they are loose (untightened) at the time of scale fitment!
Then the scale would click into place just fine.
Finally one can insert the screws from the left handle side, then from the right handle side, and start screwing them in/down. Done. Now all the checks passed:
- centered blade? - check.
- no blade play, up-down, side-side? - check.
- smooth opening and closing? - check.
- lock engages fully and securely? - check.
- no fitment issues? - check.
In my case there was
something unexpected though
. The screw heads were not flush with the scale surface
. How come? Again a phone call. The machinist told me that their G10 warehouse stock
in my very specific preferred color was slightly thinner than my original titanium scale (and i didn't realize until after the phone call lol) and that he opted to
not drill out the screw hole deeper, which was technically the correct decision imho.
Yet i wasn't fully happy with how the screw heads were protruding by a millimeter or so.
After hearing that i wasn't fully happy, he offered to oblige, by re-shipping another G10 scale as 100% physically expected in the first place
, as long as i'd be willing to accept a
slightly different G10 color for the replacement scale. In my case,
tan instead of
olive. Basically the machinist didn't have
olive G10 stockware in the
exact full thickness of the original titanium scale (it's a tank of a titanium knife btw!!).
Since he didn't ask me to return the
olive scale, I happily
accepted his offer and this completed my order to my utmost satisfaction. I mean, seriously, whether
olive or
tan, wtf cares both are similar colors and look nice!
Needless to say the
tan G10 scale is in the exact full thickness and the screws now are all countersunk in the scale, the screw heads being flush with the scale plane, with no more protrusion, just perfect!
Funny thing, in the end i am liking the
tan color better than the
olive haha
. So I followed up with an order of color-matching
tan G10 backspacers (one smooth, one micro geared). Delivery has been fast and secure with DHL door to door tracking and signature.
I, for my part, call that
excellent service, generous treatment in my case (since they didn't ask me to return the thinner scale), for a summa summarum wonderful customer experience hands down. I'll be a returning customer for sure
Petunia D. Feeble
Sorry to hear about
your individual case. Hope you can sort it out with the fine folks from Cuscadi! Have you tried to give them a call?
The junior is fluent in English.