Custom knife dealers ...why do we need them???

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I'm sure this thread isn't going to sit right with many, but it needs to be said. What value do most dealers offer selling "custom" knives. Lets be honest, for the most part, nothing. Prior to the advent of the internet, they were needed, but not now. Getting custom knives in the hands of customers does more product promotion than any other method. A larger following (customer base ) is created when the actual users post their pictures and do their videos. All...and i mean ALL of my custom knife purchases were through the recommendation of a fellow forum member, or user's videos i've seen.

Custom makers should focus more on filling back orders with direct purchase customers, instead of scrambling to get knives made for dealers at shows. Hey makers!!....all the dealer is going to do is get you to discount your knives to them, then they'll sell at an over inflated price knowing there's a backlog of orders. With the exception of a few, the dealer is doing NOTHING to promote your hard work. I'd rather pay more directly to a maker, than deal with a grumpy dealer, and pay him/her a premium for doing less than any forum member on any forum would do to promote the product.

Providing direct customers knives sooner, and before a dealer, accomplishes several things. It keeps the customers interest and focus on the maker (leading to additional sales), limits the frustration with inconsistent inflated dealer pricing (creating a stable value), and builds a longer lasting relationship between the maker and user. There are custom makers knives I will no longer buy as a result of poor representation, and inconsistent market value by dealers. As with many knife enthusiast, value in a custom knife is also found in the confidence one has their knife will be serviced as needed, will hold value in the secondary market, and owning one (or more) makes you a part of a "family".

This post comes out of increased frustration watching privately owned knives being purchased from the sales corners, then being immediately listed on a dealers site. In addition, being told by custom makers there's a wait, while they're filling a dealer's order at a discount, as the dealer will artificially inflate the price, knowing there's a wait.

The makers may want to consider the following. Increase your price to the direct buyer, but shorten their wait. Only offer a discount to the dealer if they buy quantity, and put a cap on what it can be sold for. Let the secondary market dictate resale price .....not the "dealers". You'll see more done to promote your product when your knife is in the hand of an end user, than being peddled for profit by a so called "dealer". In addition, you'll profit more for your hard work, not the "dealer".

With the quality of photos and videos the end users are able to provide, the "dealer" for limited quantity knives is becoming obsolete.

Now, all this being said, there are a few dealers that do an outstanding job of promoting the custom knife makers product. They take beautiful photos, offer outstanding descriptions, keep pricing "in line ", and take the time to discuss the product. I do, and will continue to deal with those dealers.

To the maker who's knives are being offered by a dealer that takes a photo of no greater quality than an $80 production knife, and jacks the price to almost criminal amounts. You may want to consider no longer providing that dealer knives, they're doing you more harm than good. It's no coincidence it's the same dealers that only provide stock photos of wood grain knives, because they're "too busy " to take individual photos. These dealers are only interested in picking the meat from the bone, and moving onto the next carcass.
 
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In an ideal world and Mayberry, yes. But...

When a maker can sell 10, a gross, whatever, to a single dealer it is FAR more profitable and efficient for him/her than to try to lure 10, 144, whatever, individuals to make single purchases.

Also, as with most businesses, once the the maker has the cash I doubt they continue thinking much about making things increasingly idyllic for all the buyers--except for standard "customer service" of course. And as we see here daily, even THAT is wildly variable among dealers/makers.

Further, having their knives in a number of dealers' catalogs/web pages DOES promote their products....likely with far more daily web hits than an obscure dealer's own Facebook page or something. Hell, millions of people can't even GET INTO a facebook page because they haven't joined.

Try as I might I can't understand your sixth paragraph.

While I think I agree with the idea of your post, I don't see such a shift occurring. Glad you posted it for the makers to peruse though.

Wanna know my main gripe about some makers? Trying to figure out how to get clear info on how to buy one of their knives--so many of their sites are SO obtuse from trying to look fancy you can't figure out how to get to an order page and put one in your cart.

I don't know how many times I've tried to figure out how to buy one of their knives, give up after an hour of searching their site and just end up sending them an emai: "Is this knife available for immediate purchase? I can't find a way to buy it from your site."

More times than not though I just leave and don't even bookmark such poorly designed, frustrating sites. I bet half of em don't even realize their site is so poorly designed for incoming customers--it's as though, "If I don't post a price or purchasing page it will make my knives look more mysterious; hard to come by. And people will deluge me with mail asking how to buy my knives." Some of them REQUIRE you to email them for further info beyond a pic of a knife and minimal specs.

This is smart business???
 
I was a custom knife dealer of sorts for a while. I owned a store, we sold outdoors equipment, ski and mountain gear, and knives. Since I'm friends or at least know most of the custom makers in my country I talked to some of them about buying knives to sell at my store.

After a little while THEY were the ones who offered me to function as a middleman. I managed their international sales, took custom orders from clients and so on. This allowed makers to focus on just making knives instead of worrying about other stuff like international shipment laws and so on. I could also offer customers more payment options through my store. In addition, since new orders went through me first, the maker saved a lot of time he would have spent talking to people who in the end ordered nothing and the customers I passed on to them already had a clear idea of prices, waiting time and so on. In fact, several customers who already knew the makers, still preferred to place their orders through me. I also put makers in touch with each other and arranged meetings with suppliers so we could make group purchases and save on basic supplies.


My prices for custom knives were the same as what you'd pay straight for the maker. Bladesmiths paid me a percentage of each sale.

I realise the US custom knife world is much, much more developed than my country's, but there's probably still a place for good dealers.
 
As a custom knifemaker, I try to make myself as accessible as possible to my target audience. If there are any go betweens between me and the final customer... have you ever played the game "telephone"? When I make a knife, I want to deal with the end user because I can make a truly custom knife.

I've been a middleman as well. As a middleman, I was interested solely in profit. I was good at that too except I tended to use too much of my "product".
 
In an ideal world and Mayberry, yes. But...

When a maker can sell 10, a gross, whatever, to a single dealer it is FAR more profitable and efficient for him/her than to try to lure 10, 144, whatever, individuals to make single purchases.

Also, as with most businesses, once the the maker has the cash I doubt they continue thinking much about making things increasingly idyllic for all the buyers--except for standard "customer service" of course. And as we see here daily, even THAT is wildly variable among dealers/makers.

Further, having their knives in a number of dealers' catalogs/web pages DOES promote their products....likely with far more daily web hits than an obscure dealer's own Facebook page or something. Hell, millions of people can't even GET INTO a facebook page because they haven't joined.

Try as I might I can't understand your sixth paragraph.

While I think I agree with the idea of your post, I don't see such a shift occurring. Glad you posted it for the makers to peruse though.

Wanna know my main gripe about some makers? Trying to figure out how to get clear info on how to buy one of their knives--so many of their sites are SO obtuse from trying to look fancy you can't figure out how to get to an order page and put one in your cart.

I don't know how many times I've tried to figure out how to buy one of their knives, give up after an hour of searching their site and just end up sending them an emai: "Is this knife available for immediate purchase? I can't find a way to buy it from your site."

More times than not though I just leave and don't even bookmark such poorly designed, frustrating sites. I bet half of em don't even realize their site is so poorly designed for incoming customers--it's as though, "If I don't post a price or purchasing page it will make my knives look more mysterious; hard to come by. And people will deluge me with mail asking how to buy my knives." Some of them REQUIRE you to email them for further info beyond a pic of a knife and minimal specs.

This is smart business???

10?...lol....we are talking "custom" knives. Don't know of any custom maker providing 10 of any one model to one dealer, let alone 10 each to multiple dealers. If there were that many "customs" available from one maker, there wouldn't be a need for lottery at a show, would there? Don't know if dealers are even buying 10 of any one specific model of a production knife, let alone a custom. No point replying to your other comments as you are way off base regarding the availability of quantity of a true custom. I know a custom maker that makes approximately six a month, and only brings 12 or so to a show. I think he can handle direct sales no matter how antiquated his website is. He doesn't need the help of a "dealer" to sell his product. And btw, he doesn't have a "dealer", he does just fine selling direct. He has wait, and ALL of his following was created from user videos, pics, and word of mouth. I do however see "dealers" buying his knives in the secondary market , then offering at a premium on their site. They are the same "dealers" who ask him to sell them knives at a discount when they are at shows. Again.....why do we need custom knife "dealers"?

I read your reply as a shill response expected from an aforementioned "dealer" trying to justify their existence. I'm sure there are several "dealers" contacting their buddy with a forum ID to have them write something to defend the custom dealers existence. Or, it's an actual dealer with his, or her BS ID (same one they use to make purchases in the sales forums), to write something to rationalize their shady or 100% self serving sales practices.

Again, there are many dealers that offer great customer service , a reasonable mark up, and outstanding product representation. Those dealers I will continue to do business with , and have told makers about the fine job they're doing selling their product. The dealers that take issue with this post must have a guilty mind.
 
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As a custom knifemaker, I try to make myself as accessible as possible to my target audience. If there are any go betweens between me and the final customer... have you ever played the game "telephone"? When I make a knife, I want to deal with the end user because I can make a truly custom knife.

I'm curious, Charlie Mike...assuming you have a website, when I arrive at your site for the first time is it easy to see all your knives and then get to a knife's 'buy page' right away, it accurately tells me if it's in stock or not, let's me click a cart button and proceed to checkout? OR...

...do you NOT put much info as to product and its availability as well as a purchase button (all easily accessible to a first time visitor), and force me to email you to go further in the discovery/purchase process after I've looked for the aforementioned on your site for an hour?

If the latter, may I ask why?
 
I know "never" is a big word but I would never purchase a supposed "custom" knife from a dealer. I mean, when does it go from handmade to production? 50 knives? 100? 1000? Or maybe I get the wrong impression by looking at the knifemakers "for sale" area here. I've looked at literally 1,000's for sale here and not one of them is the exact same. I know makers build the same pattern sometimes, probably many times. But, again, true handmade knives are all different. That's what I like about them and why I prefer to deal with these guys.

Having said that, it's their business to run as they see fit. But cranking out 100 knives, same pattern, same steel, same handles goes from handmade to production. To me.

Speaking of which. What do ya'll think about Randall Knives? I have my opinion but I'll keep it to myself for now.
 
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I'm curious, Charlie Mike...assuming you have a website, when I arrive at your site for the first time is it easy to see all your knives and then get to a knife's 'buy page' right away, it accurately tells me if it's in stock or not, let's me click a cart button and proceed to checkout? OR...

...do you NOT put much info as to product and its availability as well as a purchase button (all easily accessible to a first time visitor), and force me to email you to go further in the discovery/purchase process after I've looked for the aforementioned on your site for an hour?

If the latter, may I ask why?

Website? What's that?

:p

You contact me, tell me what you want, I tell you what I can do... and we go from there. Closest thing I have to a website is my Facebook and YouTube.

A custom knife is just that... custom. That term is being thrown around way too often for hand made production knives.
 
It's simple economics. As long as there are items that are in demand, there will be people who will buy them up, mark them up, and stand as middle-man solely for the goal of making a profit from those who want them. Is what it is. They literally add no value to the transaction (which I realize is arguable for some).
 
10?...lol....we are talking "custom" knives. Don't know of any custom maker providing 10 of any one model to one dealer, let alone 10 each to multiple dealers. If there were that many "customs" available from one maker, there wouldn't be a need for lottery at a show, would there? Don't know if dealers are even buying 10 of any one specific model of a production knife, let alone a custom. No point replying to your other comments as you are way off base regarding the availability of quantity of a true custom. I know a custom maker that makes approximately six a month, and only brings 12 or so to a show. I think he can handle direct sales no matter how antiquated his website is. He doesn't need the help of a "dealer" to sell his product. And btw, he doesn't have a "dealer", he does just fine selling direct. He has wait, and ALL of his following was created from user videos, pics, and word of mouth. I do however see "dealers" buying his knives in the secondary market , then offering at a premium on their site. They are the same "dealers" who ask him to sell them knives at a discount when they are at shows.

You might have been. I wasn't. Read it again. I said 'makers.'

And where did I say 10 of one model? That's only in YOUR post.

Yeah, no point in replying to my other comments until you read properly.

Now post me your website and I'll tell you if it's a good one from a customer's point of view.
 
Website? What's that?

:p

You contact me, tell me what you want, I tell you what I can do... and we go from there. Closest thing I have to a website is my Facebook and YouTube.

A custom knife is just that... custom. That term is being thrown around way too often for hand made production knives.

OK, thanks. Since I'm not a member of Facebook and don't like buying knives off YouTube we won't be doing business.

Yeah, they sure DO throw that 'custom' word around like it's penny candy, don't they? What a coincidence--just had someone try to pull that on me too. See post #10 above....
 
It's simple economics. As long as there are items that are in demand, there will be people who will buy them up, mark them up, and stand as middle-man solely for the goal of making a profit from those who want them. Is what it is. They literally add no value to the transaction (which I realize is arguable for some).

Precisely as done with concert tickets everywhere.

Shall we call em "knife scalpers?"
 
You might have been. I wasn't. Read it again. I said 'makers.'

And where did I say 10 of one model? That's only in YOUR post.

Yeah, no point in replying to my other comments until you read properly.

Now post me your website and I'll tell you if it's a good one from a customer's point of view.

Make it 10 different knives...either way, there aren't that many made of a true custom to justify the existence of a custom "dealer".

Don't need to post my site for your scrutiny, as I have a wait list and high demand for the product I produce. Must be doing something right...;)

Besides, judging my your membership status I don't think you could afford to be a "customer" if $30 is a stretch.
 
Seen plenty of videos of makers getting a large order ready for a dealer or a show while those on their list wait.
It's part of doing business to stay relevant. Many bite off more than they are able to handle.

It's the reason 99% of my collection is production run knives.
I don't feel like waiting 1-3 years for a custom knife and I don't think the knife is worth the mark up asked for on the aftermarket.
 
OK, thanks. Since I'm not a member of Facebook and don't like buying knives off YouTube we won't be doing business.

Yeah, they sure DO throw that 'custom' word around like it's penny candy, don't they? What a coincidence--just had someone try to pull that on me too. See post #10 above....







Some of the knives I have made... just to givr YOU an idea.

;)
 
Layaway, credit card fees, phone and internet time, consignment negotiation, and I'm sure many other factors should be considered in favor of having dealers. Price 'gouging' is sometimes frustrating, but it after all is a product of what someone is willing to pay. One only needs to look at the recent trend of firearm ammunition profiteering to see that there is a bad side to the enhanced flexibility and semi-anonymity of the internet sales community. While I'd like to think the custom knife community is a more devoted and honorable subset of the overall internet sales monster, there are plenty of examples on this forum alone to demonstrate that there will always be unscrupulous people making exchanges, and having established dealers whose businesses live or die by their reputation limits some of the risks of buying a product without a face-to-face encounter. There have been people specializing in selling cutlery for centuries, a by-product of people making cutlery for centuries, both mass produced and higher end products. The advent of the internet has allowed a wonderful explosion of possibilities for both consumers and producers, something that has never existed in the past. Unfortunately we often get trapped in the speed and convenience of this, and have built a culture of instant gratification, and the sometimes unrealistic expectations and feedback loops involved in the buyer/seller process. Internet sales, from dealers, private individuals, and from the makers themselves has made it an amazing time for consumers, and has allowed great numbers of knifemakers to pursue their craft as a profession rather than a passionate hobby. I can remember a not-too-distant past of only around a hundred knifemakers listed in the back of books, with just addresses and maybe phone numbers, and maybe only one or two mail order dealers. Those makers inspired the great number of quality makers we have now, many of whom I imagine prefer a greater amount of time and effort spent making knives than trying to sell them, even as they appreciate the relationship with their customers.
 
I'm curious, Charlie Mike...assuming you have a website, when I arrive at your site for the first time is it easy to see all your knives and then get to a knife's 'buy page' right away, it accurately tells me if it's in stock or not, let's me click a cart button and proceed to checkout? OR...

...do you NOT put much info as to product and its availability as well as a purchase button (all easily accessible to a first time visitor), and force me to email you to go further in the discovery/purchase process after I've looked for the aforementioned on your site for an hour?

If the latter, may I ask why?

If you are really after a "custom" knife - a one-off piece from a knifemaker that only you will have... is it really that hard to send an email? I would actually enjoy talking with the person making the knife for me. It certainly is frustrating looking through a website only to come up with nil for answers and end up emailing anyway... but by now I would think you'd have figured out custom makers have more important things to spend their time on than keeping their website absolutely up to date for your ease of operation.

I mean, there is a reason that production knives are so easy to get with the simple point, click, boom, tracking number.
 
Make it 10 different knives...either way, there aren't that many made of a true custom to justify the existence of a custom "dealer".

Don't need to post my site for your scrutiny, as I have a wait list and high demand for the product I produce. Must be doing something right...;)

Besides, judging my your membership status I don't think you could afford to be a "customer" if $30 is a stretch.

Yeah? Well let me try again to make it clear--I dang sure won't be calling you for any of your $30 custom knives. :victorious:
 
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