Customer Service a Joke!!

[Ore_Ele]

I'm a big fan of Kershaw service too. My only complaint was that I can't get a new rubber jacket for my DWO- they do wear out after a while. Now, I know that if I sent it in you'd probably send me a whole new knife, but that would be taking advantage of your generosity and that's not me.

Not really, it is their policy to replace over-sea's knives for the very reason that they don't have replacement components for them. So it isn't really "taking advantage" since it is their standard policy. Of course, you can always call and ask them to be sure.