Customer service from AMK sharpeners

F, em. Let me rot if they’re gonna treat you like that. If it was an accident they should pay better attention to who’s answering their phones. This is unacceptable. We’ve all sharpened knives for hundreds of years without them and can go another 100 if needed. I was Interested in one product they offered till hearing this. Hopefully they’ll contact you with apologies. Keep us up to date.

 

No company is too successful to offer good customer service.

 

Good customer service doesn’t exist any more. I was on the phone with UPS and My Choice all day just to get them to find out why I don’t get shipping notifications any more. 4 reps couldn’t do it !! 4!! They weren’t rude tho, like AMK ‘s rep, just stupid and unintelligible. Sorry you had to deal with that

 

Thank you.

 

Sorry to hear you had a bad experience. I was fortunate to have a great experience buying my AMK-75 from them; I had quite a few questions and they were always quite quick to answer.

 

Yes, this gentleman called me and said he was in Canada. I said, and I quote
" I am sorry but we don't sell internationally" even to Canada.
(As a side note: international shipping is very difficult and a pile of paperwork).
He then proceeded to ask if we were going to the Ohio Knife show.
I told him that we would not be attending that show but here is what we
may be able to do to help him.... At that point he hung up on us and the call ended.
I can only guess that he got mad after I told him we would not be at the Ohio show.
If he would have waited about 5 seconds I was going to work out some way for him
to cross the border and pick up a system (which we have done several times).
Because he would not allow me to reply, the conversation ended badly and without a
favorable outcome for him.

AMK, LLC has always made customer support before and after the sale one of our major goals.
We have thousands of customers that can testify to to that fact.
We still would like to clear this matter up if possible and see if there is any way to get him a system.
In conclusion, if there was some miss communication on our part then I as the owner do apologize.

 

Yes, this gentleman called me and said he was in Canada. I said, and I quote
" I am sorry but we don't sell internationally" even to Canada.
(As a side note: international shipping is very difficult and a pile of paperwork).
He then proceeded to ask if we were going to the Ohio Knife show.
I told him that we would not be attending that show but here is what we
may be able to do to help him.... At that point he hung up on us and the call ended.
I can only guess that he got mad after I told him we would not be at the Ohio show.
If he would have waited about 5 seconds I was going to work out some way for him
to cross the border and pick up a system (which we have done several times).
Because he would not allow me to reply, the conversation ended badly and without a
favorable outcome for him.

AMK, LLC has always made customer support before and after the sale one of our major goals.
We have thousands of customers that can testify to to that fact.
We still would like to clear this matter up if possible and see if there is any way to get him a system.
In conclusion, if there was some miss communication on our part then I as the owner do apologize.
I am willing to let this gentleman have the AMK-75 for our old price of $699 and I will pay the shipping to
a pick up point in the lower 48 states.

 

Give me a call and we can work this out.
I need the ship to point in the states so you can pick up the sharpener.
AMK, LLC

 

No one was present during that phone conversation so it is hard to determine as to what exactly transpired with nuances but perhaps both parties were not on their best A-Game. However, here are my thoughts directed at the OP:

It seems to me that you became quite frustrated and indignant when you were informed that the seller does not ship internationally, even if that destination is our friendliest neighbor to the north. I get this frustration but after reading the thread, I really feel that you went quite overboard with painting a very bad picture of this vendor. I put much more stock in zmbhntr's feedback of this vendor than that of yours which clearly appears to be out of spite and anger based on your knee-jerk reaction.

This attitude that, "the vendor refused to take my money" is one of entitlement. By and large, a vendor can and may refuse sale / service to anyone other than those politically incorrect reasons which we will not go into in order to stay on topic. Your indignation prompted you to post several posts, including this thread to paint a terrible image of this seller. I am very glad that someone alerted this vendor to your negative sentiments so that he could come in here to step and and to defend his reputation. With due respect, sandwiching his business name in between 2 s and concluding with regarding possible warranty claims without any other tangible experiences with either the product or the vendor, is juvenile to express it mildly.