Customer Service Problem

Originally posted by gk4ever
ANG1,

The phone call was just to give payment info. Same week delivery from Busse is one of the few benefits of residing in Ohio!:D

Gene
Click to expand...

New plan. Zal moves to Ohio. Or gets his family up there to buy Busse knives. Either way. :)
 
Gene,
That clears it up. So it only take another 5 months+ to be shipped from Ohio to Florida!!:D :D :D
 
That's because they have to go through Columbus first....

Hope I remember to wipe off all the prints....
 
No wonder when I finally receive my shipments, in what appears to be resealed boxes, I sometimes see on the knives what appears to be Peanut Butter and jelly, or Bar-B-Q sauce stains, and the coating on the blades appear to be slightly worn. I'd probably have my knives in 2-3 weeks, if they didn't get diverted to some TOP HOG from the INFI INNER CIRCLE for "quality control" tests!!! :D :D :D
 
Mmmm. Quality control for Busse Combat. That's a job I could get into.
 
Good Evening All-

Perhaps the knifemaking industry should adopt a technique that has had great success in the software business. If the manufacturer thinks the next release of software will take one year before the bugs are worked-out, they tell the computing community the next release will be available in two years.

In reality, the software companies then take eighteen months to boost the functionality and clear the Quality Assurance checks. They're six months late "internally" but six months AHEAD of schedule to the buying public!

I believe this concept was originally pioneered by General Electric to increase productivity by their product management teams.

~ Blue Jays ~
 
Hello

As an update Mr Busse called me at home last night and advised he mailed the knife earlier in the day. He seemed to be genuinely nice and concerned with my problem.

Thanks again Mr Busse.

Tim
 
No problem Tim. Just remember to beat the tar out of it once you get it and let us know how you like it!!! :)

Jerry
 
You must log in or register to reply here.
Back
Top