- Joined
- May 6, 2010
- Messages
- 815
Guy's, as many of ya'll know I'm relatively new to Zero Tolerance and Kershaw. Dave gave me my first one, a 350. Since then I've gotten a,200, 301, 300, and the one I wanted most a 560. Well, after getting my 560 I noticed the sharp jimping, and fixed it myself. Then after a few day's I notice it has vertical blade play. It was slight, but noticeable to me. Then, while cutting a bunch of veggies I noticed the lock bar had moved all the way across the lock face of the blade. I mean all the way over. So, I emailed customer service and they advised to send it in. I sent in the 300 with it because it had developed vertical blade play, and lock rock real bad. I sent them in on the 19th of March. I got them back today, so turn around time was real good.
The 300 came back great, no problems. But, the problems come in when I checked out my 560. The blade play was still there. But, that wasn't all. The lock bar with a little pressure still moved all the way across the blades lock face. I thought well shucks, that ain't good. It ain't supposed to do that. But, then, the worst of it. I noticed the stabilizer disk was sunk more into the handle. I looked closer, and they had enlarged the hole it sits in. That ain't all. They didn't make it round!! It doesn't fit flush all the way around the disk! And, if that ain't enough they ENLARGED the cut between the lock bar and the top of the handle!!! WTH!!! YES, they did. IT IS VERY NOTICEABLE!! And, VERY irritating. To say I'm not happy is an UNDERSTATEMENT. How in hell could ZT customer service screw up such a nice knife??? I mean DANG. I'm scared to send it back. How much worse will they make it?
The Ti handle is so bad now it will have to be replaced. That's me talking as a lay person, and not knowing much about repairing knives. But, I doubt they can replace the metal they ground out, and off of the scale. It's ridiculous. I waited to post anything at all about the blade play and lock position until after I got the knife back. And, now the knife is REALLY screwed up. It's gonna take some REAL fixing to take care of THIS problem.
Here are pics of the lock up. I'm sorry my pics aren't the greatest. I did my best.
This one is normal lock up with no pressure to the side. It is much worse than when I sent it in. Lock up is way late.
And, here is the really horrible stuff. I couldn't believe they drilled out the hole for the stabilizer disk, and ground out the groove between the lock bar and the top of the handle. The hole isn't even matching the disk. If you look to the right side of the disk you will see the gap and know what I mean about the hole not match the edge of the disk. It's horrible. And, the gap looks much worse than when I sent it in. You could barely see the gap when I sent in the knife.
Guy's, I AM a big ZT fan. I DO LOVE their knives. But, this is one time Customer Service REALLY screwed the pooch. And, I am pretty po'd. I paid a lot of money for the 560, more than for any other knife I own, and more than most of them COMBINED. So, this is unacceptable.
The 300 came back great, no problems. But, the problems come in when I checked out my 560. The blade play was still there. But, that wasn't all. The lock bar with a little pressure still moved all the way across the blades lock face. I thought well shucks, that ain't good. It ain't supposed to do that. But, then, the worst of it. I noticed the stabilizer disk was sunk more into the handle. I looked closer, and they had enlarged the hole it sits in. That ain't all. They didn't make it round!! It doesn't fit flush all the way around the disk! And, if that ain't enough they ENLARGED the cut between the lock bar and the top of the handle!!! WTH!!! YES, they did. IT IS VERY NOTICEABLE!! And, VERY irritating. To say I'm not happy is an UNDERSTATEMENT. How in hell could ZT customer service screw up such a nice knife??? I mean DANG. I'm scared to send it back. How much worse will they make it?
The Ti handle is so bad now it will have to be replaced. That's me talking as a lay person, and not knowing much about repairing knives. But, I doubt they can replace the metal they ground out, and off of the scale. It's ridiculous. I waited to post anything at all about the blade play and lock position until after I got the knife back. And, now the knife is REALLY screwed up. It's gonna take some REAL fixing to take care of THIS problem.
Here are pics of the lock up. I'm sorry my pics aren't the greatest. I did my best.
This one is normal lock up with no pressure to the side. It is much worse than when I sent it in. Lock up is way late.
And, here is the really horrible stuff. I couldn't believe they drilled out the hole for the stabilizer disk, and ground out the groove between the lock bar and the top of the handle. The hole isn't even matching the disk. If you look to the right side of the disk you will see the gap and know what I mean about the hole not match the edge of the disk. It's horrible. And, the gap looks much worse than when I sent it in. You could barely see the gap when I sent in the knife.
Guy's, I AM a big ZT fan. I DO LOVE their knives. But, this is one time Customer Service REALLY screwed the pooch. And, I am pretty po'd. I paid a lot of money for the 560, more than for any other knife I own, and more than most of them COMBINED. So, this is unacceptable.
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but I do own Kershaw and they're excellent. They're also human and they handle a ton of knives so a mistake can happen.
