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The BladeForums.com 2024 Traditional Knife is ready to order! See this thread for details: https://www.bladeforums.com/threads/bladeforums-2024-traditional-knife.2003187/
Price is$300$250 ea (shipped within CONUS). If you live outside the US, I will contact you after your order for extra shipping charges.
Order here: https://www.bladeforums.com/help/2024-traditional/ - Order as many as you like, we have plenty.
Customer Service Resolved all issues on a 560!!
- Thread starter mley1
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Is it pep talk time again already?
Just try and keep in mind that the only reason people go f-ing ballistic when something is wrong is because they are so used to how perfect things typically are and how great customer service typically is. It's that stark contrast that is upsetting. One dark cloud sticks out in an otherwise sunny sky.. you've got dozens and dozens of posts of people that have just been blown away by how amazing their Tilts and 0560/1s are. Don't let that one dark cloud rain on you. A great man here once asked, "How do you spell Kobe backwards?".... don't forget who that guy was and how much we all appreciate him! I'd send some cheerleaders over your way but any cheerleaders I could wrangle up I don't think you'd enjoy much!
Seriously though, we love having you and Jimmer here. Having a direct connection to the company is why I think most of us are here. Otherwise it would be just as dull as the rest of the knife forums. It's great to see Jimmer here posting stuff now also and I hope he continues. That you get bothered by this stuff, that you sometimes run your mouth off a bit.. all that stuff.. it shows you are human and not just some public relations goon behind a computer screen and just putting in his 9 to 5. We many not admire all the crap you have to deal with, but we all wish we could be you in some sense. You and Jimmer get to work with some really neat equipment and be part of designing some of the coolest knives in the world. Not only do you get to be part of that, and handle those before anyone else, you've got an entire stock pile of awesome prototypes that many of us have never seen pictures of, few of us will ever see in person, fewer still will ever handle, and none of us will ever own (Mini Packrat SS!)
Now go take a peek at the latest developments in the 0777, remember with all the headaches how sweet it is to be a part of those sorts of projects, and get back here in the game!
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I think us knife nerds are some of the toughest critics in the world. The only other manufacturing that I see more nitpicking is in guitars. I see it somewhat in the watch industry but not nearly as much as knives. It seems like with knives and guitars people always want the latest greatest of everything and think it costs pennies to do so. And are quick to critique the manufacturing skills of anyone that doesnt meet their standards all the while never having an understanding of just what it takes to get these items made from the raw materials. Everyone thinks "it a knife, or its just a guitar, how hard is it?"
some even go so far as to point the finger and tell the company exactly what they think they are doing wrong while they have absolutely 0 understanding of what they are in fact talking about. So I can perfectly understand Thomas getting hot under the collar sometimes. I may know how to mod knives, but I havent "made" any knives. So I really try to not make it sound as if I know how a company should make their products. Sure I have some ideas but I dont go around preaching it like I really know its better.
some even go so far as to point the finger and tell the company exactly what they think they are doing wrong while they have absolutely 0 understanding of what they are in fact talking about. So I can perfectly understand Thomas getting hot under the collar sometimes. I may know how to mod knives, but I havent "made" any knives. So I really try to not make it sound as if I know how a company should make their products. Sure I have some ideas but I dont go around preaching it like I really know its better.
No disrespect to thomas...but what the hell are you apologizing for, it's very understandable why you're pissed off, you spent your money and expect to get what you paid for...somebody dropped the ball...
I hope you get it all worked out....good luck!
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No disrespect to thomas...but what the hell are you apologizing for, it's very understandable why you're pissed off, you spent your money and expect to get what you paid for...somebody dropped the ball...
I hope you get it all worked out....good luck!
Well, cause I know it's not Thomas's fault I had a bit of issue with my knife. And, it sounded to me(based on what he and others wrote) that I may have been a little too strong in my original post. It is going to be worked out. Jimmer and Brittany have both said they want to personally see the knife, and will ensure it gets fixed right. You can't ask for more than that. I have it packaged up, and will be shipping it off tomorrow. Brittany had a shipping label sent to me, so shipping will be free. I couldn't ask for more at this point. I will let ya'll know when I get the knife back, and how it turned out.
And, thanks everyone. I do appreciate all of your comments and opinions.
Thomas W
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So next time you drop a ball, you want your head knocked off publicly prior to picking it up and make it right?No disrespect to thomas...but what the hell are you apologizing for, it's very understandable why you're pissed off, you spent your money and expect to get what you paid for...somebody dropped the ball...
I hope you get it all worked out....good luck!
Look I'm as short tempered as they come, but I'm learning day by day. Trying to understand the appropriate way to handle situations.
These type threads challenge me. These are the threads that push me away from the forums. They are too negative for me. Today, these threads are the standouts for me unfortunately.
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Thanks for putting things in perspective, some don't understand what it's like to be hung, drawn, and quartered. I'm just glad I was able to snag one of these knives. Remember what Winston Churchill said long ago, "If you are going through hell, keep going!" Thanks for making and servicing cool knives Thomas and crew.
I can understand him being upset the wait was so long then you finally get the knife and its not right and you send it in then it comes back more f'ed up than before. A lot of folks would get a little steamed.
On the positive side the fact there is a place to complain about it and you actually have employees of the company that hear you and respond is HUGE. It may seem like negativity but the fact that you guys handle things to make them better to the best of your abilities shows a lot about you guys and the company you work for. I think its a huge reason Kershaw/Zero Tolerance have such a big following.
On the positive side the fact there is a place to complain about it and you actually have employees of the company that hear you and respond is HUGE. It may seem like negativity but the fact that you guys handle things to make them better to the best of your abilities shows a lot about you guys and the company you work for. I think its a huge reason Kershaw/Zero Tolerance have such a big following.
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That's one HUGE reason I started buying ZT and Kershaw's.
Just don't understand...the op was pissed and he stated how he felt, nothing wrong with that...but then apologizes. What the hell is up with that....
I mean damn...a company messed up, and he apologizes! And yes it's ok to make mistake....not saying that, but why try to keep it hush hush?
And nothing wrong with having a bad temper, and a bad attitude....I have the worst!
Take care man...I to am trying to be a better person to.
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Just don't understand...the op was pissed and he stated how he felt, nothing wrong with that...but then apologizes. What the hell is up with that....
I mean damn...a company messed up, and he apologizes! And yes it's ok to make mistake....not saying that, but why try to keep it hush hush?
And nothing wrong with having a bad temper, and a bad attitude....I have the worst!
Take care man...I to am trying to be a better person to.
there is something wrong with that. It's like a little kid stomping and screaming till he gets his way. If you have an issue with any product that you buy, the appropriate response should be to allow the maker to fix the problem(even if it takes 2 tries). I doubt Kershaw brought this sub-forum back to handle warrentee issues.
"GETS HIS WAY"......you frigging kidding me???
Oh sure...the o.p is a rat bastard cause he spent over 2 bills on a knife and it was crap! Maybe he should be banned because of it!
And the sub forum should be about whatever has to do with kershaw or zt!, the good and bad!
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I never thought I would be perceived as a kid who is stomping and screaming. But, I guess maybe I jumped the gun posting the pics and this thread. Here is a question for everyone. How many opportunities should a person give customer service of any company to get something fixed right, before making your issue public?. Should it be 2, 3, 4? I mean, what is the magic number before you say something publicly? I waited until I got the knife back from the first trip to the factory, and it seems most folks think I was too quick to critisize. So, what do ya'll think? 2, 3, how many trips should I have waited before posting publicly of the issues with my knife?
Man...don't ask, you did nothing wrong....you posted it up, now move on...don't forget to post when you get the knife back to ya.
They need to be on their toes...it ain't like you made this up.
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I cant speak for everyone but for me, I give a company as many chances as it takes. If there comes a point where a company refuses to address the issues and tells me to buzz off, well then I may take it to a public fora and ask for advice or just to whine about it. Dont get me wrong, i get being upset. If the shoe was on my foot it would probably hurt a little bit too. But If I look back at the things Ive screwed up in my life on multiple times and people still stuck by me then I try to extend that back to others. And if things are taken public then their is a certain tact that should be stuck too so that it doesnt come off as just pure bashing.
At the end of the day we demand damn near perfection from any company we make purchases from. And then crucify them when things dont go our way. Its a simple fact that many times people are more inclined to go public with a gripe than they are with a pat on the back. Think for a minute what this can do with new users. They start to think they want to get into knives and go "man these zt's look really cool, im gonna join bladeforums.com and get more info" they join and go to the respective forum only to find the first 10 posts from self proclaimed knife experts telling the company about every wrinkle and imperfection in their complexion. This might give this newb the impression that this what they will come to expect from ZT knives and KAI usa. Just think about how many facepalm posts these newbies make in their first query's into the knife world. They most certainly can and will take certain issues out of context. Im not saying any individual has a personal responsibility to govern their speech. We all know this is not the place to tell someone not to say something. But I still feel there is a difference between saying something just because I can and saying something because I should. And many times I feel when it comes to forums discussing tangible goods that line gets blurred way too often.
At the end of the day we demand damn near perfection from any company we make purchases from. And then crucify them when things dont go our way. Its a simple fact that many times people are more inclined to go public with a gripe than they are with a pat on the back. Think for a minute what this can do with new users. They start to think they want to get into knives and go "man these zt's look really cool, im gonna join bladeforums.com and get more info" they join and go to the respective forum only to find the first 10 posts from self proclaimed knife experts telling the company about every wrinkle and imperfection in their complexion. This might give this newb the impression that this what they will come to expect from ZT knives and KAI usa. Just think about how many facepalm posts these newbies make in their first query's into the knife world. They most certainly can and will take certain issues out of context. Im not saying any individual has a personal responsibility to govern their speech. We all know this is not the place to tell someone not to say something. But I still feel there is a difference between saying something just because I can and saying something because I should. And many times I feel when it comes to forums discussing tangible goods that line gets blurred way too often.
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"GETS HIS WAY"......you frigging kidding me???
Oh sure...the o.p is a rat bastard cause he spent over 2 bills on a knife and it was crap! Maybe he should be banned because of it!
And the sub forum should be about whatever has to do with kershaw or zt!, the good and bad!
I believe mley was apologizing to Thomas personally, not to the company as a whole. Maybe because he realizes that it's not Thomas's fault?
All you're doing with your posts is stirring shit up for no reason.
I think RD said best. Read more, post less..
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Yes, my apology was directed to Thomas personaly. Thomas is a great asset to his company. He takes pride and ownership of anything the company does. So, in a way, I guess my apology was directed at the company as well. Everone I have dealt with from the company has really been fantastic, and very accomodating. I am confident they will take care of the issues with my knife.
Just don't understand...the op was pissed and he stated how he felt, nothing wrong with that...but then apologizes. What the hell is up with that....
I mean damn...a company messed up, and he apologizes! And yes it's ok to make mistake....not saying that, but why try to keep it hush hush?
And nothing wrong with having a bad temper, and a bad attitude....I have the worst!
Take care man...I to am trying to be a better person to.
"GETS HIS WAY"......you frigging kidding me???
Oh sure...the o.p is a rat bastard cause he spent over 2 bills on a knife and it was crap! Maybe he should be banned because of it!
And the sub forum should be about whatever has to do with kershaw or zt!, the good and bad!
You may be right to a certain extent but the OP also gave ZT no chance to make it right. It's a production knife, and shit happens with production knives. If I spend 200 bucks on a knife I have no illusions it will be perfect.
Proper etiquette would be to allow ZT to make it right prior to drawing and quartering them.
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I think I would give one or two chances to fix before going public. To talk about what to expect from a $200.00 production knife. It better be near perfect. $200.00 plus for a pocket knife is a lot in my book. I just got a 0550 from ZT and I paid $200.00 bucks for it and I think it is a fine knife very happy and I would say zero flaws. I also have other knives I paid more for that have a few problem and I won't buy again. Thats just what I think. Of coase we all have a right to think and feel what we want.
-Mark
-Mark
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Personally, I am not going to make public my issues with any company's customer service until they end their communication/service and the issues have not been resolved.
Frying them in public is not a type of vent that I need. Don't get me wrong I need to vent as much as if not more than others, I harbor much anger.
I see it a kin to road rage, my reflexes and anger want to teach the offender a lesson. Knowing the situation may escalate to a level that could hurt innocent people keeps me from responding to the butt head's actions. It takes a major effort on my part, thankfully I am usually successful.
Some people choose not to control their anger, they say they try but a conversation with them would likely produce a whole lotta excuses as to why they are unsuccessful. The reality is: In life there is no such thing as excuses only results.