Customer Service Vote!

T

Tag_McLaren

Joined
Jan 24, 2001
Messages
60
Hello again,
I would like to know what experiences you forumites have had, both good and bad.
I've heard good thing's about makers like Strider and Busse. I only ask because from what I've witnessed, a good customer service reputation/warrenty is as much a valid selling point as the product it'self. I recently had to send somthing in to SOG, and It was made as painless as possible.

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Fear is the mind killer
 
Buck. Buck. Buck.

I have never seen a company with such service. Break a tip off a knife doing something stupid? They'll replace it. CRKT wouldn't even repair one for me for a fee.

Buck rep had their leatherwork shop make 4 left handed sheaths for me, at below the normal cost.

I can't speak for Spyderco, I hear they're good, but Buck customer service is the best I have ever seen for ANY company, not just knives.

Peace,

Al Folsom

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Al Folsom alan@folsoms.net
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Before you criticize a man, walk a mile in his shoes. Then he'll be a mile away, and barefoot!
 
The only company that I have had do service on a knife were Spyderco and they were great. No qyestions asked, they just fixed the problem under warranty. I can't say enough good things about Spyderco's customer service.

Keith.
 
Spyderco!
They fixed my problem easily, quickly, and nicely. I am 100% satisfied and am 100% confident in their products!

CRKT will replace anything, no questions asked, EXCEPT a broken tip. So if you snap the tip off, just break it some more and then send it in
biggrin.gif
If you have a local cutlery shop that deals in CRKT they should take it and hand you a new one no questions asked. Chesapeake Knife and Tool will do that where I live. YMMV

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"I can promise you a day of reckoning that you will not live long enough to never forget"
 
I have recently had a great experience with MOD. I had a Trident for a few months. I read on another post were someone had one that failed the spine wack test. I tried it and mine failed. I called MOD and they said that they had switched to a different liner lock to correct the problem. Well, I sent them my old, used Trident and a week later they sent me back a brand new one. That is great customer service.
 
That would be Spyderco!
John

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A day without Spydies is like a day without ... WELL, Spydies!!!
 
I had to replace a clip on my Microtech UDT, their customer service was great to deal with! I e-mailed them my request and three days later I had a replacement clip and screws waiting in my mailbox.
wink.gif



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Chris
 
Cold Steel. I called 'em to see about ordering a couple replacement ambi-thumb-studs, and they were sitting in my mailbox in 3-4 days with no charge...THREE times!.
smile.gif
.

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Dann Fassnacht
Aberdeen, WA
glockman99@hotmail.com
ICQ# 53675663
 
BUCK.... Replaces without asking any questions.

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Lincoln
eclark@totalzone.com
 
SOG is outstanding... as you said. i wouldn't hesitate to buy from them again, or to reccomend them.



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Conn
When your life flashe before your eyes...
makes sure there's somrthing interesting to watch.
 
Spyderco seem's to deserve the award (I don't actually have an award, but if I did...) SOG has gone above and beyond in my book as well. Keep up the good work.
 
I needed to replace the clips on my Microtech LCC manaual and dual action. Microtech sent two clips out immediately at no charge!

Art
 
I think the responses show that most of the manufacturers are honorable and concerned.
John Row
colobbfan
 
Custom makers. It's hard to have a personal relationship with a company. Most of the really fine makers are also really fine people who stand behind their work as a matter of pride. Some companies, like CRK, are good, but that's really the custom maker in them coming through.
 
Spyderco Spyderco Spyderco!!!
biggrin.gif


Sent me free clips, without even asking me to pay! Yes I did offer to pay right from the word go.

Oh and Patti and Sal are the best! They listen to us! Oh and Patti has me on the inlay Military list!

W.A.

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"To strive to seek to find and not to yield"
Tennyson
Ranger motto

A few useful details on UK laws and some nice reviews!
http://members.aol.com/knivesuk/
Certified steel snob!
Founding president and member number 1! Wana join?
 
I can't speak about any of the other manufacturers, but I have used Buck's and their customer service is second to none!

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A Pat on the Back is only a few inches from a Kick in the Butt.
 
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