Customer Service

[brandoak]

While biting into my big-mac sandwich the other day a rather large piece of blue plastic revealed itself in the special sauce. I wasn't mad about it, things happen and after all it could have been worse... like a used band-aid or fingernail instead.
I took the burger to the counter explained my predicament and kindly asked for a replacement. With an obvious and uncommitted roll of the eyes and monotone voice the cashier spoke into the microphone "Manashur to the front........Manashur to the front......Who be nex?......"
When the person in charge finally showed up, the cashier pointed to my "one bite missing burger with plastic hanging out" on the counter and said something about free food. I again kindly explained my findings and simply asked for a replacement burger. The manager through bloodshot eyes replied by saying "How do I know that you diden put that in there just to get some free food?"
I immediately did an about face, returned to my family who were done with there meals by now and asked them if they were ready to leave all while wearing a smile on my face. I realized that its just not worth arguing with stupid and imagined this incident being just one of many that I have come to store in my imaginary mental "bag o crap" before I go postal like Michael Douglas did in the movie "Falling Down".

A few months ago I tried to email an insurance question after 6 phone attempts of being on hold for 40 minutes and being hung up on. When the web-sight asked me to "prove I was a human" in able to proceed, its asked me to solve a mathematical equation that Nasa's finest would've had problems with....

Unfortunately my "bag o crap" is leaking and very full these days with exuberant experiences just like these oozing from the imaginary burlap pores in which its contained.

This rambling brings me to the point and where I expressed my disappointment here on Bladeforums with a recent knife that I had purchased from BladeHQ.

I posted the thread as a warning to others who may be considering purchasing the same knife. I was not at all seeking a refund from BladeHQ, nor did I hold them in anyway responsible for the quality of the knife sold. http://www.bladeforums.com/forums/showthread.php/1396602-Spyderco-Vallotton-disapointment
The knife was a semi custom retrofit automatic done extremely poorly in my opinion and many of you agreed. I had no intention of returning the knife and just chalked it up as a bad buy and went on to modify it myself turning it into a project knife.

To my surprise BladeHQ sent me a private mail informing me that they were now aware of the situation and stated "Saw your thread. First things first: We'll take care of you- no worries on that end.......Thanks, Cam ."

I honestly think my mouth hung open in disbelief as more emails from Cam rolled in....

"When something isn't up to par and a customer is disappointed I don't expect them to live with it. That's not how we do business......"

In no time at all BladeHQ customer service contacted me, gave me a pre-paid return shipping slip and a $400 dollars credit to BladeHQ.

I want everyone here to know about this experience and how BladeHQ treats its customers,

Thank you Cam, and Thank you BladeHQ! ........you have temporarily restored my faith in customer service and the human species...

 

[brandoak]

If you haven't seen the movie "Falling Down" .....Netflix and chill bladebrothers....:thumbup:

 

[gonebad395]

I feel your burger thing I had a fish fillet serverd to me with both buns on the bottom and the fish on top lmao I lost it. On the knife note awesome it worked out for ya good to hear

 

[KELAMA]

It doesn't surprise me at all, that BladeHQ took care of this for you, Brandon. This is precisely why, they're such a reputable & popular company to do business with. :thumbup:

I don't know how on Earth, you can eat that McDonalds crap!

 

[brandoak]

I feel your burger thing I had a fish fillet serverd to me with both buns on the bottom and the fish on top lmao I lost it. On the knife note awesome it worked out for ya good to hear

LOL, its getting pretty ridiculous these days, I remember as a young man my father grabbing the Subway cashier by the collar and literally pulling him over the counter forcing him to apologize for his rudeness...he could barely fix our sandwiches he was shaking so bad.

 

[gonebad395]

LOL, its getting pretty ridiculous these days, I remember as a young man my father grabbing the Subway cashier by the collar and literally pulling him over the counter forcing him to apologize for his rudeness...he could barely fix our sandwiches he was shaking so bad.

I love it that's was my father to and me the old school ways still have their place my kids can vouch for that.

 

[Peter Hartwig]

I have seen this a number of times from BladeHQ (they catch the thread and make it right). I personally have never had any problem to test them, but if one comes up I feel confident they will make it right. I am sure they would prefer we contact them directly & give them a chance to fix things before opening up threads(general statement- OP's situation was different in that he was never blaming BladeHQ for anything)

 

[JR88FAN]

So now I am not gonna eat a BigMac for a while....I almost threw up reading that.....

Very few people actually care about doing a good job when it comes to dealing with customers and their issues, and those same people often complain about why they are stuck in a sh!tty job making min. wage.....

Add it up.

 

[JR88FAN]

LOL, its getting pretty ridiculous these days, I remember as a young man my father grabbing the Subway cashier by the collar and literally pulling him over the counter forcing him to apologize for his rudeness...he could barely fix our sandwiches he was shaking so bad.

We need more of this and less "everyone is great and gets a medal"

When did honesty and treating people the way they deserve to be treated become so wrong?!

 

[totallynotalion]

With so many companies that are willing to accept poor customer service it's very refreshing when you receive exceptional customer service. A little over a year ago I had picked up an assisted opener on bladehq and when I had received it the AO didn't function at all. I sent an email and got a response in about an hour. They sent the new one and I sent the old one. The new one arrived a couple days later and worked perfectly.

It might not sound like an exciting story but it is because it seems like more and more I hear stories from people saying they were accused of doing something wrong and are immediately labeled "guilty until proven innocent."

Around the same time last year I ordered a case seahorse whittler and a rough rider moose from a former bladeforums dealer. Both were riddled with issues, blade rub on each blade in every possible place, gaps in the liners, both blades on the moose had burrs that were visible from a good distance, blade wobble, and more. I sent an email to the dealer with a lot of close up pics showing all of the issues and received a response a few hours later that was very hostile and accusatory. I was going through a very stressful period and decided that I would keep them as knives to work on as I didn't need more negativity in my life.

It still surprises me today that this company responded the way they did. They've been in business for many years and I guess now they do enough business, and have gotten big enough, to not care if long time customers continue to do business with them. It's a shame that there are many companies, in all forms of business that share that way of thinking.

 

[braillediver]

The Best Deal is Not the Lowest Price and BladeHQ is competitively priced.

 

[palonej]

So glad it worked out for you Bran!!
Of all the times I ordered from BHQ I had one issue......not even a big one. Pocket clip came bent up on a new knife, can't remember which knife. I called and asked for a new clip. Nope.....they sent a replacement without me even asking. Excellent CS!!
Joe

 

[Yalius]

LOL, its getting pretty ridiculous these days, I remember as a young man my father grabbing the Subway cashier by the collar and literally pulling him over the counter forcing him to apologize for his rudeness...he could barely fix our sandwiches he was shaking so bad.

How much time did your father serve for assault? He's damn lucky not to be sued into the ground.

 

[brandoak]

How much time did your father serve for assault? He's damn lucky not to be sued into the ground.

I know he never reminisced or regretted the time he didn't pull the brat across the counter when he was disrespected that time.....

Times are different for sure, I also remember the time he waited 30+ minutes for a fast food order and demanded a refund. When they handed him a pile of quarters he threw them all into the fryers and left.....

This sue happy world we have now is a joke....one of my old bosses retired with a large home, a huge boat and a motor home because he always seemed to find and enter the yard(s) of a wealthy homeowners with angry dogs....he has scars but he never has to work again at the ripe old age of 45.......

 

[Leftytwogunz]

Blade HQ is squared away. I can't wait until they get my next knife in. Knives actually, awaiting the arrival of the 110V Military and Native.

Other than that, I don't eat at taco bell, burger king, McDonalds or any of those lowest common denominator establishments.
NO ONE needs to eat something that is so LOW QUALITY that the seller can make a profit on a deal like this.

This is disgusting and no one needs to eat it. My dog eats better quality food than this, I surely would not feed it to children.

 

[brandoak]

......I don't know how on Earth, you can eat that McDonalds crap!

I don't eat at taco bell, burger king, McDonalds or any of those lowest common denominator establishments.
NO ONE needs to eat something that is so LOW QUALITY that the seller can make a profit on a deal like this.

This is disgusting and no one needs to eat it. My dog eats better quality food than this, I surely would not feed it to children.

Ok ok.....I get it!

 

[Will Power]

It is good to hear of proper and genuine customer service.:thumbup:

So often, there is this pretense of 'service' whereby a tidal wave of bullshit or outright lies engulf the customer, trying to make them feel that everything is OK and great, when it's not. Or, as totallynotalion points out you get some dealer being hostile and questioning your reasoning for finding fault.:grumpy:

I've recently decided to no longer accept any kind of poor service. Yes people make mistakes and often it unintentional, if they remain polite that's all I ask. But it's better to complain, politely than to say nothing at all and accept crap. OK, you may not succeed, in getting the issue fixed, but trying is everything. Doing nothing can lead to anger, bitterness and irritation.

But, fast food? I thought eating there is always a kind of Russion Roulette...you're bound to get unwelcome extras with your food, and or a dose of the wild shites...before you make it home:barf:

 

[Leftytwogunz]

Ok ok.....I get it!

Are you sure? Let me take a stab at the ingredients on one of their delightful sandwiches...

Mechanically separated rat meat
Sugar water with red dye 40
topped with fat that was deep fried in fat and then dropped on the floor, into dirty bathroom water.

Am I close?

Even if this was delicious food some of the whoppers have 50+ grams of fat. Kids that eat that shit grow up to be disgruntled fast food employees. :thumbdn:
Most of us on here buy multiple multi-hundred dollar knives man. Don't feed your kids off the dollar menu.:barf:

In regard to the original post, I am sorry that your rat burger contained a large piece of plastic, and that the malnourished fast food employee was rude when you brought it to their attention but. We get what we pay for.

Best of luck.

 

[sjhong]

Wow, Blade HQ, well done!
Now I better go and fill their customer support survey for my last purchase with pleasure.

 

[RiverRat84]

Good on bladehq AND this thread, well written and I laughed my @** off. Needed that. Thanks OP:thumbup: