I have a knife (that I bought here) sent out for repairs due to handle cracking. The maker immediately addressed the issue on the makers forum for advice, and took it upon himself to make it right. It has been a while, but I told the maker that I was in no rush, especially as he told me that he was moving and could hurry it up, or if I would wait until after the move and choose my new handle material. He has been in contact with me on a consistent basis updating me. Although I am not the happiest with how long it has taken, the fact that the maker keeps me in the loop has made all of the difference and I am fine with the maker.
Dan- the excuses you give is why you are being singled out here. Saying that you do not have contact for Stacey is BS- you can email him from his profile, as well as send a PM. Also you repeatedly state that we have to understand that you are not like other makers- IMO you have to understand that no matter how you see yourself- the rest of us are comparing your actions to those of other makers, and you are coming off in a bad light. You know that you have very often had issues in this forum, and while you have seemingly addressed the issues, it is apparent that you have addressed them in a manner that did not have long term effective. The amount of time that others have been waiting is relevant to this discussion as well as this forum as it allows the reader to compare the experiences with custom knives in general. As far as not hiding from your mistakes- my personal experience with you is that if you are not responding to emails (or double responding to emails months after original response contradicting what you originally told) then you are hiding from your customers, and thus hiding from your responsibility to the customers. I have never entered into one of the many discussions about my experience with you before, however your petulant behavior here to legitimate complaints has prompted the backlash to you, and your want to not have it discussed here is puzzling. I wish you the best in your future, however this series of events (4 years with a knife has no excuses, as well as returning deposits within 15 min after posting in this thread- while the person has waited an unreal amount of time) does show that you have little regard for a customer's product, and as such I will not be purchasing any more of your products.
chop
