Damascus questions (Update)

I received a call from KAI informing me they did not have a replacement blade for my Skyline. Since I was told a replacement was availible when I called the parts supply must have been exhausted by the time the knife arrived. Or somebody made a mistake.
So the knife is coming back to me along with a black Chive for my troubles. They were also willing to issue a voucher or a replacement knife. Unfortunately there were no other damascus knives of any type to be had.
I guess it will be a user as that was the original plan anyway. Based on our conversation it does not seem likely there will be anymore dam Skylines coming and the retail supply is exhausted. I can only hope it's not another five years before KAI does another run!
 
mr_badexample said:
I received a call from KAI informing me they did not have a replacement blade for my Skyline. Since I was told a replacement was availible when I called the parts supply must have been exhausted by the time the knife arrived. Or somebody made a mistake.
So the knife is coming back to me along with a black Chive for my troubles. They were also willing to issue a voucher or a replacement knife. Unfortunately there were no other damascus knives of any type to be had.
I guess it will be a user as that was the original plan anyway. Based on our conversation it does not seem likely there will be anymore dam Skylines coming and the retail supply is exhausted. I can only hope it's not another five years before KAI does another run!
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You would think that they would keep a supply of blades on hand if only for warranty purposes. I had sent in a Drone because the torsion bar went out. I received a warranty voucher in the mail and a letter telling me that a replacement was not available. Don't know why they didn't just repair it, that would have been fine with me. Anyway, I wasted about an hour on their website picking out a new knife. OK, I didn't really waste an hour, I was at work getting paid for that hour. Maybe my boss sees it as waste, but don't tell him. So I finally decided on a knife and called them up to request it. The guy I talked to was very helpful. He asked if he could put me on hold for about five minutes while he checked something. I thought he was going to come back and saw there was something wrong with me getting the replacement knife, but he came back with something different. It seems that from the time that they sent me the voucher and when I called them up, some Drones showed up. He asked if I just wanted another. Good by me. Three days later I had a new Drone.
All of this is said just to point out that I find it weird that they don't have any of the blades you need on hand for warranty issues. Sorry about the rambling.
 
I imagine that for a limited run like the Alabama Damascus pieces, they can't really stock up on replacement blades. As a general principle, if I pick up a limited piece, I'll get more than one if I think I'm going to use it. If I know it's going to be a serious user, I'll get another. Hence, I've got three CF154 Blurs and three Damascus Skylines. I may not use the DAM Skyline, and at that point liquidate one.

CYA. :)
 
sticktodrum said:
I imagine that for a limited run like the Alabama Damascus pieces, they can't really stock up on replacement blades. As a general principle, if I pick up a limited piece, I'll get more than one if I think I'm going to use it. If I know it's going to be a serious user, I'll get another. Hence, I've got three CF154 Blurs and three Damascus Skylines. I may not use the DAM Skyline, and at that point liquidate one.

CYA. :)
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Great advice if you have deep pockets. I don't. This one shouldn't have made it out of the factory, but it did. I've had a few blems and none of them had any defect close to this. When you buy something new you should get something new. If its defective you should get a replacement. Im not naive, I realize things like this happen with all kinds of products. Ever hear of the lemon law? Nuff said!
Intially I was disappointed after being told the replacement parts were in stock when I called. In the end Kershaw did right by me. I'm getting my knife back and another to boot. The gesture is another example of their quality customer service.
I hope the knife is safe because its going to be used. I also hope KAI will learn from the situation and stock some replacements. That will ensure future buyers will not have the same problem I did.

So will you sell me one of your extras? :D
 
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