:thumbdn: Dan Koster Knives - Never Again :thumbdn:
Posting a bad experience is never a top priority, but for the good of the loyal supporting members and posters here at BF, I have to post this here, where people searching are most apt to find and see it. ~~~~~~~~~~~~~ Anyway, I hope that he improves his ethics and business practices, not only for his success, but for the success of the industry.
I decided to post here after reading the OP by DavidZ.
This is a "community", and the people of this community... older members as well as the new and unsuspecting members; need to have access to information in order to be able to make an informed decision... If they take but just a bit of time to do some research.
After spending a lot of money with Dan Koster, I finished for good with him back in April of this year, 2010.
The things that have been said in this thread as well as numerous others are all true. Deadlines missed by months and in many cases years. Sparse and mostly no communication, BS, what I can only call outright lies, more BS, excuses, then more excuses later that contradicted the first excuses. After emailing & PM'ing to no avail, some guys posted over and over and over on his forum asking for their refunds... only to be ignored. The list just goes on and on.
Many times early on, I myself defended Dan in open forum threads. None of us are perfect... me included.
But the same old things just kept happening over and over and over again. I even started getting emails and PM's from other members about their problems with Koster, and not just one or two.
Finally, the "
straw that broke the camels back" for me was the BushMaster knife. This knife, when we ordered them; had a completion date listed by Dan of November 2008. Finally in March 2010 I had enough. I was through.
I quietly asked Dan for a refund. We quickly and quietly worked out the details by email. Strangely, at the mention of a refund he was readily available for communication.
After the details were worked out, I did not bother him anymore. He had told me what he was going to do and that was good enough for me. I had made it clear to him also I was not going to ask twice.
Well, he did not do what we had agreed to. If you want to read what happened then... the links are below. You will noticed he locked the first two almost immediately. I locked the last one.
http://www.bladeforums.com/forums/showthread.php?t=732676
http://www.bladeforums.com/forums/showthread.php?t=732721
http://www.bladeforums.com/forums/showthread.php?t=733202
I am not saying Dan is a bad guy, I honestly do not think he is. BUT, the way he has treated many of his customers is shameful at best.
All he had to do was honestly communicate what was really going on and most people would have understood and bent over backwards to "work" with him.
But no, the same BS continued of doing runs with unrealistic completion dates; while all the time the "runs" of prior years are still not completed.
It was never about the deposits or pre-paying with me. I did not mind that at all. It was all the BS & excuses that came after that as to why the knives were "late".
That is all I have to say, BUT... if anyone should doubt anything I have said above about emails or PM's, I have them and can provide them.
I like Dan's knives, but I will never deal with him again.
