At work we ship out many packages every day. We've had a contract with UPS since 1987.
Twice they have screwed up and lost a package. They made "good" on both.
Sometimes we'll send something out and next week when the UPS invoice arrives there will be a surcharge because
the customer told us it was a commercial address when it was really a residential address.
No biggie usually, but it still miffs me a bit.
Well, I sent out a couple of packages last week. An 18lb and 22lb.
Decent sized boxes because the contents were big and I adding a lot of packaging material.
Both went 3-day because I wanted them delivered by Tuesday.
I received the UPS invoice yesterday and one of the packages had an up-charge on it. What for?
The box's actual size was larger than the weight.
UPS feels that if the box is bigger than a "normal" box then it needs more money to haul it. Get a bigger plane.
(as a note, this was not an oversize box and fell within their maximum box size easily).
So instead of me paying for an 18lb 3-Day delivered box in the amount of $39, it cost me $51 for the adjusted to weight of 25lbs because my box was 8sq in. bigger than allowed for an 18lb box.
just wanted to bitch a little.
Twice they have screwed up and lost a package. They made "good" on both.
Sometimes we'll send something out and next week when the UPS invoice arrives there will be a surcharge because
the customer told us it was a commercial address when it was really a residential address.
No biggie usually, but it still miffs me a bit.
Well, I sent out a couple of packages last week. An 18lb and 22lb.
Decent sized boxes because the contents were big and I adding a lot of packaging material.
Both went 3-day because I wanted them delivered by Tuesday.
I received the UPS invoice yesterday and one of the packages had an up-charge on it. What for?
The box's actual size was larger than the weight.
UPS feels that if the box is bigger than a "normal" box then it needs more money to haul it. Get a bigger plane.
(as a note, this was not an oversize box and fell within their maximum box size easily).
So instead of me paying for an 18lb 3-Day delivered box in the amount of $39, it cost me $51 for the adjusted to weight of 25lbs because my box was 8sq in. bigger than allowed for an 18lb box.
just wanted to bitch a little.
