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Darrel Ralph customer service
- Thread starter Los Angeles
- Start date
Gastonknife
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I think that Los has handled this fine. Aside from the death in the family (for which all should be understanding of at this time); this seems to be becoming a bizarre situation with all the other events that have occurred. I would bet DR did not intend for any of this to happen - but it did. May be time for him to re-visit his business model and operations > the devil is in the details .....and there seem to be some issue there.
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LOS
These are pictures that I TOOK personally of your knife are before we disassembled it for repair. We did not touch the edge of your knife in any way, sir. We take pictures of all repairs before we start on them to make sure the knife is exactly as it was sent when returned.
So if it has a sharpened tip, then that is what you sent according to the pictures that I took.
I am sending you a check for 22.00.
You made a promise to delete the thread after you had your knife returned. We hope you will prove to be as honest and fair as you claim in the beginning of this thread.
We are in hopes that you will use the knife in good health.
To all the send good words about my father, we thank you.
It is a tough time for us losing him.
Darrel Ralph
These are pictures that I TOOK personally of your knife are before we disassembled it for repair. We did not touch the edge of your knife in any way, sir. We take pictures of all repairs before we start on them to make sure the knife is exactly as it was sent when returned.
So if it has a sharpened tip, then that is what you sent according to the pictures that I took.
I am sending you a check for 22.00.
You made a promise to delete the thread after you had your knife returned. We hope you will prove to be as honest and fair as you claim in the beginning of this thread.
We are in hopes that you will use the knife in good health.
To all the send good words about my father, we thank you.
It is a tough time for us losing him.
Darrel Ralph
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- Joined
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Wait. Why are you sending ME money? That doesn't make any sense. I don't want your money, Darrel. I will not cash that check if it comes to me.
You've got a lot going on in your life right now, and so do I. And I think this is no longer worth the trouble to either of us.
On the chance that I have made some sort of error (I seriously doubt it) I would like to see the "before" photos you are talking about. The photos that harkamus posted are clearly "after" shots. I know this because of the false edge issue AND because of two other things 1) small notch in primary blade edge has been taken care of (Thank you for doing this, by the way) and 2) scratches on the handle near the pocket clip have been sanded out and the scale looks good as new again (thank you for taking care of that also).
The only photos I see in this thread are the "after" shots. If you have "before" photos that show that I am in error, I would like to see them.
You've got a lot going on in your life right now, and so do I. And I think this is no longer worth the trouble to either of us.
On the chance that I have made some sort of error (I seriously doubt it) I would like to see the "before" photos you are talking about. The photos that harkamus posted are clearly "after" shots. I know this because of the false edge issue AND because of two other things 1) small notch in primary blade edge has been taken care of (Thank you for doing this, by the way) and 2) scratches on the handle near the pocket clip have been sanded out and the scale looks good as new again (thank you for taking care of that also).
The only photos I see in this thread are the "after" shots. If you have "before" photos that show that I am in error, I would like to see them.
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NOPE. Not my knife. Try again.
snowreaper1
BANNED
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Well this thread has taken a nose dive. This simple issue is turning out to be a disaster.
LOS, you have been respectful and handled this situation appropriately from the beginning. :thumbup::thumbup:
The continued advertisements are really not in good taste. What's that all about?
LOS, you have been respectful and handled this situation appropriately from the beginning. :thumbup::thumbup:
The continued advertisements are really not in good taste. What's that all about?
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He said
He got his "original" knife back but it was altered in a way he says he neither asked for or wanted. Considering that's a problem for him then asking him to stick to this promise seems somewhat disingenuous. He doesn't have the knife in same condition he expected to get it back in after the repair was made.
One last thing to add - even if the original post were redacted according to some private negotiation it will still exist to all the people who've seen it so far. What I've seen has done nothing to improve my opinion of DDR and that won't be forgotten.
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Los
We will post the ZERO invoice for the issues that you said you would pay for sir.
Also when are you going to hold up your end of the deal here and delete the post?
This is our last post on this thread accept the invoice for extra work that you asked for (did you forget that you offered to pay for this?). No problem.
We have went above the call of duty to make right here all of your requests - plus.
It seems that your gratitude for our sending your a free 129.00 knife, do extra work on the knife frame that you wanted and offered to pay for, at our cost (21.00) ----extra work will never be enough.
Now you have created a new complaint about the tip of the knife.
We sent pictures of the knife as received. They are YOUR knife before repair. You still insist that we modified the edge.
I suggest you take sand sand paper and take the edge to dull and you will be golden again.
We value ever customer. We try our best to do a great job. Once in a while things do not align right with the stars and this is the result.
We apologize for for situation. We are working to make our system better because of this issue alone. We self examine our processes and improve them for the future. We want to thank you for brining this to our attention.
We will post you zero invoice later.
We hope you all have a good day.
Here is some DDR eye candy.
We will post the ZERO invoice for the issues that you said you would pay for sir.
Also when are you going to hold up your end of the deal here and delete the post?
This is our last post on this thread accept the invoice for extra work that you asked for (did you forget that you offered to pay for this?). No problem.
We have went above the call of duty to make right here all of your requests - plus.
It seems that your gratitude for our sending your a free 129.00 knife, do extra work on the knife frame that you wanted and offered to pay for, at our cost (21.00) ----extra work will never be enough.
Now you have created a new complaint about the tip of the knife.
We sent pictures of the knife as received. They are YOUR knife before repair. You still insist that we modified the edge.
I suggest you take sand sand paper and take the edge to dull and you will be golden again.
We value ever customer. We try our best to do a great job. Once in a while things do not align right with the stars and this is the result.
We apologize for for situation. We are working to make our system better because of this issue alone. We self examine our processes and improve them for the future. We want to thank you for brining this to our attention.
We will post you zero invoice later.
We hope you all have a good day.
Here is some DDR eye candy.
Just so there are no misunderstandings, Los Angeles is free to edit his posts in this thread as he wishes. He may also lock this thread as he started it but the thread itself will not be deleted. We don't do that here.
Reading thru this really makes me think that there is a serious mis-communication going on here. LOS has been respectful and IMO more then fair. I can understand how the lose of someone's father can make them have a bad day or make a mistake but posting up other knives that DDR is selling is a bit crass IMO. I honestly don't know what to make of this.
One thing that bothers me is the insinuation (by DDR) that LOS is dishonest and ungrateful. Its not like the guy asked for the necker. He said he'd pay for repairs, DDR sent him a $129 necker instead, how does it then make sense to charge him $22 for the repairs? Something has gone terribly off the rails here. That's not to mention that his knife was altered in a way that he neither asked for nor wanted. It'd be like going in for an oil change and finding out that your mechanic painted your car toxic green (or whatever).
One thing that bothers me is the insinuation (by DDR) that LOS is dishonest and ungrateful. Its not like the guy asked for the necker. He said he'd pay for repairs, DDR sent him a $129 necker instead, how does it then make sense to charge him $22 for the repairs? Something has gone terribly off the rails here. That's not to mention that his knife was altered in a way that he neither asked for nor wanted. It'd be like going in for an oil change and finding out that your mechanic painted your car toxic green (or whatever).
Continued advertising instead of before and after pictures is galling.
You decided to send him a $129 knife for taking several times longer to affect the repair(I didn't see him asking for a freebie), you didn't do Los any favors.
If ANYTHING, this thread needs to stay unlocked.
I think an honest "We screwed the pooch, really, let me get this fixed for you the right way" and no more classless advertisements is the best solution.
You decided to send him a $129 knife for taking several times longer to affect the repair(I didn't see him asking for a freebie), you didn't do Los any favors.
If ANYTHING, this thread needs to stay unlocked.
I think an honest "We screwed the pooch, really, let me get this fixed for you the right way" and no more classless advertisements is the best solution.
Gastonknife
Gold Member
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- 1,997
Wow, this post is freaking me out. DDR needs to wake up and smell his rep burning. Los, sorry you had to go thru this - but you were 100% right in posting here. I surely do not want any DDR eye candy...........just amazing.
:barf:
:barf:
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- Jul 4, 2009
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- 1,201
Looks like we have several running issues.
Today I received an adjusted invoice from Lisa with the following note:
Second, regarding the necker. It is not $129 as Mr. Ralph suggests, It is listed on his website at $99: http://htmknives.com/proddetail.php?prod=Broad-Head-Titanium-Push-Knife.
Either way, at any price, it was certainly a very generous gift that did in fact smooth things over with me. It did what it was supposed to do - it was a gift that showed that you cared and you wanted to make things right.
Regarding the sharpening of the blade. I don't have memory of the top edge being sharp. But you know what? I work in litigation, so I have a very deep understanding of how witness memory fades and even changes over time. It's been 6 months since I've carried this knife. There is a possibility that the top edge had a bevel near the tip, but I do not think that it was sharp. I'm going to say that a tie goes to the runner in this situation. There's no need to sully a maker's reputation when neither of us have photographic evidence of the truth. (I never would have thought that sending a knife in for warranty repair would require that I photograph every little detail as if I were a crime scene investigator).
I used the words "remove my initial post entirely upon receipt of my original knife." I will in the future be far more careful in my wording. I should have said "I will remove my initial post once everything works out to my satisfaction." But I didn't use those exact words. I said "once I get my knife back". So I will delete my initial post and save it on my hard drive. As has been pointed out, I do not have the power or authority to delete this thread. I never promised to do that, and I can't do that, so it's not going to happen.
To be clear,
I am not satisfied with the continued use of advertising in an effort to derail the thread and change the subject.
I am not satisfied in the different stories from different people. (Was the repair covered or not? Was that a before photo or an after photo? Was the necker $129 or $99? What the heck is going on here?)
I am not satisfied in the insult of a bill that Lisa claims never should have arrived because this was a warranty repair.
And I am not satisfied in the continued guilt that's being heaped upon me after it was your company that forced me into the awkward and desperate position of going public over something as small and simple as a warranty repair and "spa" treatment/cleanup. That knife could have been in and out of your shop in a matter of days. I sent it to you in 2011 it's now nearly May of 2012.
In the end, I'm not mad. I'm sad. You were quickly becoming my favorite custom folder maker. I loved your "rock and roll" aesthetic. I love your flipper/guard design, I love your deep pocket carry clip. I love the option for tip-up or tip-down carry. I love how light and slim it is for carry. I even love the sound the knife makes.
I'm sad that instead of feeling good about what has transpired, all I'm left with is the feeling that none of this was worth the grief.
Today I received an adjusted invoice from Lisa with the following note:
Second, regarding the necker. It is not $129 as Mr. Ralph suggests, It is listed on his website at $99: http://htmknives.com/proddetail.php?prod=Broad-Head-Titanium-Push-Knife.
Either way, at any price, it was certainly a very generous gift that did in fact smooth things over with me. It did what it was supposed to do - it was a gift that showed that you cared and you wanted to make things right.
Regarding the sharpening of the blade. I don't have memory of the top edge being sharp. But you know what? I work in litigation, so I have a very deep understanding of how witness memory fades and even changes over time. It's been 6 months since I've carried this knife. There is a possibility that the top edge had a bevel near the tip, but I do not think that it was sharp. I'm going to say that a tie goes to the runner in this situation. There's no need to sully a maker's reputation when neither of us have photographic evidence of the truth. (I never would have thought that sending a knife in for warranty repair would require that I photograph every little detail as if I were a crime scene investigator).
I used the words "remove my initial post entirely upon receipt of my original knife." I will in the future be far more careful in my wording. I should have said "I will remove my initial post once everything works out to my satisfaction." But I didn't use those exact words. I said "once I get my knife back". So I will delete my initial post and save it on my hard drive. As has been pointed out, I do not have the power or authority to delete this thread. I never promised to do that, and I can't do that, so it's not going to happen.
To be clear,
I am not satisfied with the continued use of advertising in an effort to derail the thread and change the subject.
I am not satisfied in the different stories from different people. (Was the repair covered or not? Was that a before photo or an after photo? Was the necker $129 or $99? What the heck is going on here?)
I am not satisfied in the insult of a bill that Lisa claims never should have arrived because this was a warranty repair.
And I am not satisfied in the continued guilt that's being heaped upon me after it was your company that forced me into the awkward and desperate position of going public over something as small and simple as a warranty repair and "spa" treatment/cleanup. That knife could have been in and out of your shop in a matter of days. I sent it to you in 2011 it's now nearly May of 2012.
In the end, I'm not mad. I'm sad. You were quickly becoming my favorite custom folder maker. I loved your "rock and roll" aesthetic. I love your flipper/guard design, I love your deep pocket carry clip. I love the option for tip-up or tip-down carry. I love how light and slim it is for carry. I even love the sound the knife makes.
I'm sad that instead of feeling good about what has transpired, all I'm left with is the feeling that none of this was worth the grief.