Dealer discounts

Joined
Mar 13, 2002
Messages
2,125
Another thread got me thinking about what seems like 'arbitrary' values, and discounts.


I understand these are a fact of life, and dealers help promote new makers.. a positive thing.

What is normal? .. is 40% ? .. the reason i ask, a while back i sold several high priced knives only to discover this hefty "Dealer discount" was a routine thing with this maker.
.. i have just become aware that some makers give special deals to preferred customers, also worth talking about, and shortened "wait" times..

.. as a marketing strategy or business practice, how does this influence sales and aftermarket prices?

..in my case it did affect things, selling several knives, i found what i would call a 'strained' or pinched market.

No griping, i wouldn't have bought the Knives if i didn't love them, just changed my collecting focus to something that better suited my interest.

Also, the maker also voluntarily agreed to help me sell the knives, which i thought was courteous... i had forgotten about that. Not a bad guy after all, i guess.
David
 
Dealers get discounts ????? Whoa :D

Dealers get 40% off ???? LOL

2, someone has been pulling your leg.

The "Standard" dealer discount is in a state of flux right now. Due in large part to the makers having their own web site.

If a dealer is going to merely take a picture and put the knife on their web site. They really aren't helping the maker that much. However, if the maker does not have a web site, then it could have a huge impact.

Some makers view a dealer discount as the main part of their marketing plan. As such they view the "dealer" discount as their advertising budget.

Much like makers, dealer have specialties. It only makes sense that a maker would work with a dealer who carries their type of knife. Then again if they are looking to move into new markets they may want to work with a dealer who can introduce their knives to a new collector base.

Makers have a lot to consider. Just because a dealer sells some custom knives does not make them a custom knife dealer. Those who sell both factory and custom knives are knife dealers. Its tough enough to have your custom knives competing with the other custom knives. When you throw in the factory knives, it can get real tough.

Here is an example from the "real world". Accura and Honda are made by the same company. However the Accura is a more expensive car with more upgrades. You will note that Accura and Honda dealerships do not share the same lot? Where I live they are on opposite sides of town. Why is this?

Because the temptation would be if the sale of the Accura is not going well, the salesman sensing a "price point" problem would then walk the customer over to the Honda cars.

In other words the dealer could be tempted to show the client a less expensive knife.

Next, attending shows and setting up at shows are two different things.

Part of the discount a dealer receives should compensate the dealer for taking the makers knives to shows they don't normally go to. This saves the maker both time and money while at the same time having their knives put in potential new clients hands.

A dealer just walking around the show will not have the same impact as they are not putting knives into collectors hands.

As with makers, dealers have positions in different markets. This position is enhanced by that dealers ability to influence that market. This can be done by the shows they attend, the amount of makers they work with in a market sector. Then there are intangibles, such as doing seminars for collectors, judging at major shows, writing articles for magazines and or being interviewed by the magazines because they are viewed as a "SME" Subject Matter Expert. Develop their own line of knives and write a book on collecting custom knives. :D

The question for the maker is simple in theory and more difficult in execution. Each maker has to decide how much the dealer can influence their sales in a particular market and/or help that maker move into new markets.


Do makers give deals to special customers....YES. Do they fit them into a schedule ahead of others....YES. Why, because they are consistently buying knives year after year.

A new customer costs 20 times more than to keep a repeat customer.

Just like makers will sell knives prior to the show opening? Contrary to popular theory, no one forces them or makes them do this. They do so because they understand that nothing is guaranteed at a show. Consequently, if they can recoup some or all of the "show expenses" they will do this. Remember, only a maker can make the determination to sell one of their knives before a show opens.

Individuals selling knives can find the after market a daunting place. You have a lot of factors working against you.

1) Most buyers don't know you...maybe your screen name...but not you personally.

2) Many sellers want a MO sent to a PO Box before the knife ships. Now see rule #1.

3) You are probably not set up to take credit cards. Paypal can help, but not everyone uses that...I know I don't. I only need to be screwed once to learn my lesson.

4) Most buyers expect you to sell the knife at a lower price. They have been trained right here on BF. Watch a knife put up on BF For Sale Forum. Now unless it is something hot like a Hinderer XM-18 or an RJ Martin Q36. You will watch the price slowly come down. Everyone has learned you never pay the first price, or you immediately counter offer.

Dealers will take knives on consignment with a 20 - 30% fee.

It is up to each knife owner to determine if that is fair.

Hope this helps,

Les Robertson
Custom Knife Entrepreneur
www.robertsoncustomcutlery.com
 
Very informative Les, and a great little lesson for new and intermediate collectors and makers. :thumbup:
Another one of those messages that should be printed out to reflect back on.
 
Les,
You have given the explanation i was hoping to get.. and a lot to consider.
Thank you,
David
 
Les, "a new customer costs 20 times more than to keep a repeat customer", does this mean that of every 21 knives sold, 20 are to repeat customers ?
as a new customer, i bought a knife from you through your website. how did this involve more cost than a repeat customer ? roland
 
Hi Roland,

My reference was standard cost guidance from Graduate school. Along the vein of you have to put something in front of a customer 5 times before they notice. Ever wonder why Coke, Pepsi, McDonalds have so many adds? And these are companies known world wide.

While a website is fairly inexpensive compared to sending out a catalog. Time becomes the most costly expense; examples are:

Time on the phone( this happens much more with a new customer than a current customer).

Time answering email(s) generally 3-4 from a new customer.

Time setting up a client file on Quickbooks.

Time setting up a client file on FedEx.

With a previous client you are looking at about 4 clicks on the computer to ship the knife.

Doesn't sound like much, but it all adds up.

On the plus side I have eliminated the biggest costs (photography, printing and postage for catalogs) so to say that a website is comparatively very cost effective is a huge understatement.

When you are getting 140 emails a day and 40 phone calls a day. Misused time, or extra time for setting up accounts can become the most costly expense on a daily basis.

Thanks for asking a qualifying question. I should have clarified my comments had more to do with advertising and attending shows. Than with Internet sales.

Oddly enough most knife makers don't have a Web site. As such they are spending a lot more money finding a new customer than servicing a current customer.


Les Robertson
Custom Knife Entrepreneur
www.robertsoncustomcutlery.com
 
All that said. there is another way for makers to get a professional picture and have their knife on a good web site. Ty Young has a website, www.artisanknives.com
He will professionally photo your knife, post the pictures and let you deal with the customer, keeping the control of the sale in the knifemakers hands.
 
hi D,

Sounds like a great site.

Question, does he charge for the photo and/or the posting?

The maker pays for shipping there and back I assume?

If the maker does have a web site, how will this benefit the maker?

Les Robertson
Custom Knife Entrepreneur
www.robertsoncustomcutlery.com
 
Hi D,

Got to the site, nicely done.

So it is $125 for a photo plus shipping there. So if the knife is $400 and under that is 25% of the cost of the knife. I think you might have a little competition from Jim Cooper. BTW, what shows does the photographer set up at...you know like Jim does?

I was wondering how you were going to come up with the money to advertise this.

That question was answered as well. Could you break down all the "Costs" associated with this site "hosting" the makers gallery.

Les Robertson
Custom Knife Entrepreneur
www.robertsoncustomcutlery.com
 
Nice site David, Thanks for the link!


Hi D,
So it is $125 for a photo plus shipping there. So if the knife is $400 and under that is 25% of the cost of the knife. I think you might have a little competition from Jim Cooper. BTW, what shows does the photographer set up at...you know like Jim does?

Les Robertson
Custom Knife Entrepreneur
www.robertsoncustomcutlery.com


Good point Les, but it probably won't appeal to the majority of knife makers in the price range you mention, but looking at the makers on the site and the price of the knives, then for the majority the $125+ will represent 12% or less, 5% or better for some. So for those higher end makers they are getting a photo plus a sales point ... if they could find a way of making it non-exclusive for the knife in question (eg maker free to sell elsewhere) then it would be very good indeed!
 
Hi Stephen,

All marketing types have their place. As you say this would appeal to a select group of makers and apparently collectors as well.

As I suspect that Bob Loveless (listed on the site) is not paying them to photograph or host his knives.

The reality of the custom knife world is that probably less than 20% of makers are represented by dealers. The reason(s) for that are fairly obvious.

As well, when dealers buy a knife the maker is paid and 100% of the risk with regards to the sale is now that of the dealer.

This is why I asked for a pricing schedule from the artisan's site. As all the fees paid to them are kept by the site. Which leaves the maker, even after paying the fees, 100% liable for the sale of the knife.

As D said,
keeping the control of the sale in the knifemakers hands.

Yes the sale is in control of the knife makers hands. The difference between this site and working with a dealer is, the dealer pays the knife maker up front for the knife. With a web site such as this, you still discount the knife. Only you are discounting the value of the knife by paying fees up front...with no guarantee of a sale.

Stephen I do see your point that for very expensive knives say $2,000 and above this site would offer potentially a very good ROI. Then again, most of the very expensive knives made by the makers who have the talent, experience and demand for such knives...have most if not all of these pre-sold.

An example, I don't think most of the AKI makers would have any use for this site.

I have to admit it looks like it could be a great "Knife-Porn" site!

I think when the fee schedule is posted it will give everyone a better idea of the percentage of the knife will have to be paid up front.

Les Robertson
Custom Knife Entrepreneur
www.robertsoncustomcutlery.com
 
H Stephen,

Im missed this:

if they could find a way of making it non-exclusive for the knife in question (eg maker free to sell elsewhere) then it would be very good indeed!

So the maker has to pay to ship the knife, there and back. Pay for the photo, pay a fee to have the knife put on the site. Then the maker is not at liberty to sell the knife themselves without going through the web site?

Surely that must be a mistake or a misprint. If that is the case it doesn't seem like the maker is in charge of the sale. If this is the case one has to concur that there must also be some kind of sale fee. If there wasn't why would the site care where the knife was sold?

Now Im really curious how this works.

Les Robertson
Custom Knife Entrepreneur
www.robertsoncustomcutlery.com
 
H Stephen,

Im missed this:



So the maker has to pay to ship the knife, there and back. Pay for the photo, pay a fee to have the knife put on the site. Then the maker is not at liberty to sell the knife themselves without going through the web site?

Surely that must be a mistake or a misprint. If that is the case it doesn't seem like the maker is in charge of the sale. If this is the case one has to concur that there must also be some kind of sale fee. If there wasn't why would the site care where the knife was sold?

Now Im really curious how this works.

Les Robertson
Custom Knife Entrepreneur
www.robertsoncustomcutlery.com

Les ......... please read what I have written :D However having visited the site again I see that the maker is fully in control, so my suggestion for a non-exclusivity clause is not needed.
Stephen
 
Hi Stephen,

Which is why I asked for a clarification. Please explain to me what you meant.

by
if they could find a way of making it non-exclusive for the knife in question (eg maker free to sell elsewhere) then it would be very good indeed

Im not trying to cause problems, Im just trying to understand the business model.

Seems like a very interesting concept.

Les Robertson
Custom Knife Entrepreneur
www.robertsoncustomcutlery.com
 
I just spent the last couple of days going thru Knives Annual 2008 and added some more websites of makers to my Favorites. My current Favorites of Knifemaker Homepages is US 642 Canada 62 Other 114 (this is low perhaps because I did not update all of the European/Asian sites because I don't buy from them generally and often many are in a non-English language)

What I did notice is that some deceased for some years, makers are still listed in the book. Many have no longer functioning websites and many don't update the info related to email etc and their websites which I know they have because of all the Favorites I have.

I also find so many sites are not kept up to date and often the photos of knives are not well done. The various professional photographers that do knife imaging may or may not be able to handle more work so it seems that with a few simple techniques and some basic equipment good photographs can be done by any maker.

BF is full of tutorials related to image taking and image adjusting. Too often knives costing many $ just don't have enough good images to show what the knife is all about.
 
Les, thanks for all your input here. for me as a relative novice, it is most educational. i buy knives in the under $1000 range. although this is the lower end of the market, it is still a lot of money for the average guy (like me). i would rather buy directly from the maker so he gets maximum return, as for the amount of work that must go into a fine knife, i don't think these very talented, dedicated makers are really getting all that wealthy from their efforts.
i also do visit dealer sites and on occasion may see a knife that i "must" have.
i think besides reputation, it is quality of the pictures that really sells a knife.
i suppose all this is obvious, but i just wanted to say it. roland
 
i would rather buy directly from the maker so he gets maximum return, as for the amount of work that must go into a fine knife...

I buy most of my knives directly from the maker as well, but I hasten to point out that when a maker works with a good dealer, he is getting maximum return for his work.

It's up to each maker to assess the benefit to be obtained from working with a particular dealer - but those benefits can be substantial. When purchasing a knife from Les, I don't think "This maker is getting fewer dollars from my purchase." I think "This maker feels he is getting a good return on his discount to the dealer - otherwise he wouldn't keep selling him his knives."

Remember - no dealer ever forced a maker to sell him knives.

Buying from a dealer also has its benefits, but that is perhaps a separate topic.

Roger
 
Back
Top