- Joined
- Mar 19, 2007
- Messages
- 7,443
I updated the firmware on my DeLorme PN-30 recently and suddenly my power button would do nothing.
I called DeLorme and got a great guy on the line. He calmly and really nicely walked me through trying to reset the unit (something called a 4 finger reset) and then we pulled the batteries and tried to discharge the capacitor (hold down the power button for 70 seconds with the batteries out) and when that did not do it - he sent me a Return Authorization number.
It had full instructions on what to return with the unit - it was still under warranty so I didn't sweat it.
Two weeks later I had the unit back in my hand, well packaged and fully functional. The note said they found nothing wrong with it - but I think two weeks without batteries finally discharged that capacitor and everything was back to normal.
Three days after I got the unit back I had a check from DeLorme for the shipping amount.
I ordered two rechargeable batteries from them and within three days I had those in my hands.
When I powered it up and tried to add Geo Cache's to the unit on Firefox - it would not add. The plug in claimed not to be working.
Internet Explorer worked - but FF did not.
I jumped over to their discussion board and they had a post stating that the problem was with Firefox, or that, Firefox changed their extensions so that the plug in did not work. They also stated that they were working on it.
All the way around I am VERY happy with the unit as a whole and the customer service I received.
TF
I called DeLorme and got a great guy on the line. He calmly and really nicely walked me through trying to reset the unit (something called a 4 finger reset) and then we pulled the batteries and tried to discharge the capacitor (hold down the power button for 70 seconds with the batteries out) and when that did not do it - he sent me a Return Authorization number.
It had full instructions on what to return with the unit - it was still under warranty so I didn't sweat it.
Two weeks later I had the unit back in my hand, well packaged and fully functional. The note said they found nothing wrong with it - but I think two weeks without batteries finally discharged that capacitor and everything was back to normal.
Three days after I got the unit back I had a check from DeLorme for the shipping amount.
I ordered two rechargeable batteries from them and within three days I had those in my hands.
When I powered it up and tried to add Geo Cache's to the unit on Firefox - it would not add. The plug in claimed not to be working.
Internet Explorer worked - but FF did not.
I jumped over to their discussion board and they had a post stating that the problem was with Firefox, or that, Firefox changed their extensions so that the plug in did not work. They also stated that they were working on it.
All the way around I am VERY happy with the unit as a whole and the customer service I received.
TF
