Disappointed by Case quality...

I have about 20 CASE knives and none of them have been unsatisfactory or of dubious finish.

Of course, I may have been lucky, but since I live in the EU and not the US I am very much at the 'mercy' of on-line or e-bay vendors. Even so, no difficulties with CASE so far...some have been exceptionally well-finished too. I've had issues with Schatt&Morgans and they are supposedly superior to CASE products. some with Queen Cutlery too but not so much.

The OP's knife looks like it might have been a return, somebody had had a bash with it and didn't like the knife:eek: Nevertheless, that Sheepfoot is far too high-I have the same model in Amber Bone SS and Bonestag CV with nothing like it. The gap is awful too. The scratches puzzle me, with a brushed finish like that it can't be from blade rub, bad all round. The OP should return it to CASE and I'm confident they will replace the knife out of hand. Very annoying having to send it back, but I'd be irritated with the dealer too for sending it out, it doesn't take more than a few secs to notice very obvious faults like that. Makes you think about ordering from that place again:thumbdn:
 
I've never liked the way Case leaves that high profile on the sheepsfoot, especially on the '18s......first thing I do is grind the kick down so that just enough nail nick is left as needed.....

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OP- do you know the year of manufacture. I bought 4 knives, all from 01-04 I believe and all had issues like yours. I consider these to be major flaws, especially with the exposed blade (mine was on a 1 blade wharncliffe). My emails to Case were unanswered, and in this day and age if a company cannot respond to an email from a customer that just spent nearly $400 that is unacceptable. The low quality QC (dollar wise if SAK's can have consistently great QC then Case can as well) and lack of customer service in my case made me decide not to purchase a new Case knife ever again. I did receive a swayback jack in a trade that was much better than I had experienced before so age may play a part in it.

Good luck with getting a better knife.
 
I've had a lot of the same issues too. Unless I can hand pick one from a local dealer, or buy from someone with a good return policy, I tend to put my money on the other USA brands when buying from the internet. I try to remind myself that they are users and not "safe queens" and then I stop to think and wonder, " would this little gap or wobble really matter to my ancestors who did in fact view them as tools as opposed to eye candy etc?
 
Those of your ancestors who didn't think a little gap or wobble really mattered didn't buy Case. They bought cheaper brands like Imperial and Colonial and brands you never heard of.
 
jill jackson said:
The issue of blades on knives being scratched up out of the box is something I'm seeing more and more of. I've had trouble with the last high end Kershaw (Ti Tyrade) and more recently a ZT0300 having bare metal showing through the blade-coating. The dealer we bought it from told us it's not considered a defect by manufacturers and the first time it's used it will be marked up anyway. I said it doesn't matter about that, or what I intend to do with it, new it should not be showing bare metal through the coating. So the Tyrade was sent back for a refund and the ZT0300 is back at the factory now. (Tyrade had rub marks on both sides of the blade and the dealer said all she had was like that, so she had to refund if I didn't like it)
I should add that the nice lady at KAI said that it WAS a defect and to send it (the ZT) in and they'd replace the blade. I sorta don't see why they don't just swap it for a new knife beings it's brand new and with the receipt (sale the original as a blemish, that's what it was). But, however they want to fix it is fine.
Maybe I'm picky but new is new and it doesn't mean marred up out the box. Maybe people accept it for the most part and that's why companies are sending them out that way? But, to me it's like a car dealer telling you if you drive your new car it's gonna get messed up so, don't worry about it coming off the lot in good shape!
This picture only shows a spot, but the entire tip past the bare spot is thinly coated.
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I didn't realize there was relationship between Kershaw, ZT and Case. :rolleyes:


I've had my share of issues with QC of Case knives and thankfully they have all been dealt with by Case CS to my satisfaction. I either buy locally so I can look at the knife before purchasing or get it from a dealer I trust to pick a good one out for me.
 
michaelgo, I would send that knife back, the quality of that knife is unacceptable IMHO. The good thing is that Cases customer service is really good (they don't expect you to send money along with the knife or anything) I actually sent a 1970's era knife to them with a broken back spring and ask them for a price on what a repair/ replacement would cost. They sent me a replacement.
 
morrowj_98 said:
I didn't realize there was relationship between Kershaw, ZT and Case. :rolleyes:
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I was just saying, no I don't accept knives I buy brand new with defects.
If I notice it right away, then I send it back. I have let a good bit of smaller defects slide and kept the knife. Most will have something if you look close enough. If I can see it within seconds of first looking at it, I figure quality control should have done the job of weeding it out and back it goes!:D
(I think I've sent back around 3)
 
I contacted the retailer (manventureoutpost.com) and sent him pictures. He said that everyone of that knife that he has in stock looks like that. He offered me a nice discount on the knife, but I know I won't ever use it so I asked for a refund. The strange thing is that the cheaper Case knives that I have have much better F&F, I would have thought it would be the other way around.
 
The Case knives that I have, all have small issues (save for the Chestnut Swayback CV, zero issues) Though yours I would call large issues. All of my recent slippie purchases have been Queens, as their F&F is superior. Their D2 blades are a pain, but I can fix that. Just my .02
 
michaelmcgo said:
I contacted the retailer (manventureoutpost.com) and sent him pictures. He said that everyone of that knife that he has in stock looks like that. He offered me a nice discount on the knife, but I know I won't ever use it so I asked for a refund. The strange thing is that the cheaper Case knives that I have have much better F&F, I would have thought it would be the other way around.
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Hope you get it sorted out to your complete satisfaction.
You may like to look at some of the G-10 pictures in the Case Humpback thread in the Trad Forum.

Regards, W
 
I still have about 100 Case knifes. Most all of my older 70's stag Trappers are very well made. But with the Case's I've bought in the past 15 years...well, it's like the old adage "It is what it is". I've bought several(new) with small scratches on Bolster, blade play, and very little snap.
There still a pretty good slip joint for the price IMO.

They do have a great warranty and will make it right. I would send it back, I have on a couple and they came back with no problem.
 
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