Disappointed in KnifeCenter.

[Fixall]

I put in an order for five items at KnifeCenter over three months ago. Three of the items were in stock, one was on pre-order, and one was "out of stock, but typically ships from KnifeCenter within 7 - 10 days." Two months go by and the item that was expected to be in stock in 7 - 10 days is still out of stock. I called and asked KnifeCenter to just ship me what the items had in stock, but was discouraged against it when they told me they would have to charge me multiple shipping charges if they do it that way (my order had qualified for free shipping), which is understandable. Another month goes by and they have another free shipping weekend, so I emailed them and asked them to ship me what was in stock and cancel the rest of the order. They reply three days later (after the free shipping period ended) and let me know they are preparing the order and will honor the free shipping.

The package arrived today and they decided it would be a good idea to ball up the Boker hat I purchased and cram it into the smallest box possible. The panels and bill have severe creases.

It's not the end of the world, but I'm pretty disappointed in how the saga has ended.

 

[Dergyll]

I've usually had pretty good experience with knifecenter, their packaging is 7/10 in terms of effort as I've definitely gotten beat up boxes before (it seems the bigger the box the more beat up it gets).

Good feedback though, is it appropriate to tag dealers here? I don't want to break any rules.
KnifeCenter

 

[Boru13]

Good feedback though, is it appropriate to tag dealers here? I don't want to break any rules.

No rule against tagging supporting dealers.

 

[stonesell]

Perhaps you could send them a photo of the damaged hat, and ask for a replacement, including a return shipping label. It would be interesting to se how they respond.

 

[Fixall]

Perhaps you could send them a photo of the damaged hat, and ask for a replacement, including a return shipping label. It would be interesting to se how they respond.

I just got a response to the last email I sent and they are asking for pics of the hat and box so they can send a replacement. The hat is showing out of stock now though, so I'm not sure they'll be able to fulfill it.

 

[Fixall]

Sent pics. They should have a return label for me by tomorrow and they ordered a new hat which should ship out next week sometime.

 

[Peter Hartwig]

Certainly sounds like they could have done better, but hopefully it will all get resolved to some level of satisfaction.

 

[Fixall]

I didn't plan on posting pics, but I had to take some anyways before they would send me a return label, so I guess I may as well post them here too.

 

[fishface5]

That's a powerful dumb hat-packing job there.

 

[craytab]

I didn't plan on posting pics, but I had to take some anyways before they would send me a return label, so I guess I may as well post them here too.

Oh my! That's really bad. I'd be pissed too. Glad you spoke up. Also glad KnifeCenter appears to be taking care of it. Hopefully they follow through and learn something here. Let us know how it turns out.

 

[Fixall]

Still no return label. :/

Instead, I had an email from the Customer Service Manager asking if I could just bend the crease out...

I just want a new hat dangit, lol. Not a damaged item that I paid full price for and will need try to repair.

 

[AntDog]

Hats should be packed in a way that they’re not bent. I’m pretty particular about that.

I ordered a gargantuan “fishing sombrero” once and it came completely intact, unfolded, and undamaged, in a box about the size of Wisconsin.

 

[Gary W. Graley]

Doesn't seem quite right, maybe email direct to Boker Support with that image too ?
G2

 

[Fixall]

Doesn't seem quite right, maybe email direct to Boker Support with that image too ?
G2

I just might. The Customer Service Manager I spoke with today said that she checked some of the other Boker hats in different colors that they have in stock and said they were a bit folded in, but not damaged. I wonder how they are being shipped from Boker to KnifeCenter...

 

[Houlahound]

Hey I watch that knife centre guy every time he uploads a new video. Hope he makes this right, I take him as a guy that cares about his customers.

 

[Pomsbz]

There's plenty room in that box to insert the hat horizontally and flat, that's what's so crazy about it.

 

[jbmonkey]

I didn't plan on posting pics, but I had to take some anyways before they would send me a return label, so I guess I may as well post them here too.

good gawd, thats the dumbest packing job I've seen in a long time and ive seen some very dumb ones.. whoever did that needs some training on common sense.

sorry ya have to deal with that Fixall.

 

[Fixall]

There's plenty room in that box to insert the hat horizontally and flat, that's what's so crazy about it.

That was my first thought to, but when I flip the hat around it smashes the panels down a good deal. That would have been preferable over a crease in the bill though, lol. The box is only 3” thick…. I think they should have just used a slightly larger box. Even another inch would have made a huge difference.

 

[Triton]

That was my first thought to, but when I flip the hat around it smashes the panels down a good deal. That would have been preferable over a crease in the bill though, lol. The box is only 3” thick…. I think they should have just used a slightly larger box. Even another inch would have made a huge difference.

This, they tried to save a few dollars on shipping and now they have a customer service issue to deal with.

 

[Lee D]

I thought everyone understood that men are particular about their hats