Disappointed once again by Survive!. S!K issues are getting old.

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I was recently refunded for my order. I've moved onto available knives! If a 4.1 pops up second hand for less than whorehouse rates; ill buy one.
 
I understand and agree with Hale the wait times are frustrating. I was extremely lucky with the six SK!s I have ordered in the past. All I guess they were ready and shipped within a month if not quicker. Only the GSO10 in FDE was a 2nd.

As it stands on the 12th of May it will be a year to the date I ordered a new GSO6. I did realize it was going to take a while so as much as I would love to have and use it now, I can wait as I have another knife I can use. Have I thought about canning the order, yep... Yet as I'm not a knife hoarder/collector I own very few and like them all to be in use, so waiting for the 6 is annoying yet it's what I want. Does it make it easier to wait, nope...
 
Do like I did cancel you order get a refund and move on. I received my refund within several business days. If you are not going to do that then quit complaining. I have not heard of one person who did not get a refund when they asked.
 
You know whats getting old???

THESE THREADS.

Request a refund and move on.
 
BuckleBuilder said:
I was recently refunded for my order. I've moved onto available knives! If a 4.1 pops up second hand for less than whorehouse rates; ill buy one.
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I'm going to do the same on a GSO 10.
 
No need to close the thread, another one will just be created a month from now. Just make it a sticky and let it be. I really like the 5 Gso blades I own and will never part with my unused Gso 5. In late 2016, I got a refund on three knives and moved on. It took a little email and phone tag but I did receive my refund. I have no ill will towards Survive and wish them the best. For better or worse, there really are not many surprises in how they run their business anymore. If you don't mind paying 100% up front and waiting, you will be rewarded with a very nice production knife. If the wait does not justify the product, then get a refund. As long as potential future customers are aware of this, they know what to expect.
 
shaving sharp said:
Do like I did cancel you order get a refund and move on. I received my refund within several business days. If you are not going to do that then quit complaining. I have not heard of one person who did not get a refund when they asked.
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With all due respect SS, I will never ask for a refund. I've invested too much time at this point and my knife should ship any day now. As far as complaining, I have a right to do that as the paying customer who has been misled (lied to) multiple times by the group at S!K.

You've been around for almost a decade now. I'm sure in that time you've seen quite a few makers that have been hung out to dry and crucified for far less than what S!K is doing to their customers. And they have been doing it for quite some time now. I've seen a few makers run into the ground and buried as well for this very scheme of taking money up front and then not delivering on time and in some cases not at all.
I know they are nice people. I used to think so anyway and still hold out that they might just be struggling for money. They make the best knife for the money (value) that can be had anywhere. Does that give them a free pass to treat their customers the way they do? Why is it okay to lie top so many people on such a continuous basis?

A little honesty and integrity goes a LONG way on this forum. The excuses are worn out. They've been in business almost 5 years now. I and many others are not convinced that they haven't "figured out" the production schedule yet. I call BS.

I ordered that knife in July in a "pre-sale" and the listing said they would deliver "in a couple months". That is the ONLY reason I bought it at the time. I was well aware of all the long delays on other models and hundreds of complaints about the wait times never being accurate. I've followed this forum since my first S!K several years ago. Finally on November 7 (almost 4 months later) I called and spoke to Ellie on the phone. She told me my knife would ship "in a couple weeks". Since that time, I've called a few times and spoken to Ellie and Jordyn and I've emailed as well. Each time I was told that my knife would ship in a week or so. My last email was this past Monday and the response is there for all to see. It was supposed to ship this week. It did not. I emailed yesterday (Saturday) and got an automated email response. We'll see what happens on Monday. It is now March. A full seven months plus for a knife that was listed as shipping in "a couple months". According to that listing, the blades were there and just needed to have handles added and be sharpened. 7 months? I didn't order a sheath either since I build my own.

I'm just a simple guy. A normal guy. I love the outdoors and everything that goes with it. When customers spend their hard earned money with me I try to always under promise and over deliver and when there is an issue (they are few and far between when you under promise and tell the truth) I just tell the truth.

I will not be lied to and let it go. I just won't. I know I'm losing a few friends here ( I see you down there Riz - sorry bud) but right is right. I'd rather stand alone with my integrity intact than accept being treated this way.

I've said this before. Crucify me now at your leisure.
 
I don't believe you are alone. And I think more members have the same feelings that you do. It's gets old really quick to constantly and repeatedly be fed misleading information. I'm sure the communications from Survive are put out there with the best intentions, but we all know best intentions don't get knives in customers hands. But as customers, I think we are partly to blame. We have asked Guy to basically double his offerings with the various new models, and unfortunately they can't meet the demand. Perhaps we expect too much, perhaps they deliver too little. As far as these type threads go, if you don't like them, don't read them and don't post in them. Jumping on someone's case regarding their personal experience and opinion is very sophomoric.
 
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Hale Storm, I certainly understand where you are coming from and appreciate your stance on the issue. For your sake and Survive!'s sake, I hope that the powers that be heed to your plea and expedite your order to fulfillment, if possible. That said, it would be a very sad and even more devastating state of affairs for Survive! and the boardies, if the only way to flag their utmost attention would be by making posts such as this one on this subforum. Needless to say by the purported evidence that Survive! has lost much business that I can only assume has gone elsewhere, rather than folks just abandoning the love of knives as one of the most crucially essential tools known to mankind, ever since man discovered the purpose of dexterity :D

All that said, I don't believe that you will lose any (many?) friends or any (many?) potential customers by raising your concerns over being misled or lied to as you genuinely seem to feel. I have always gone by this one motto in life that "if you do not stand up for something in life, you tend to fall for everything in life!". I like Survive!'s knives and I have come to sincerely love (in a brotherly way) most of the folks I befriended on here. This subforum IMHO is one of the nicest, kindest and most helpful subbies on the entire BFs landscape. I always genuinely enjoy reading what folks who are far more experienced than me, have to say on here with my morning coffee or late at night when I want to take a break! I no longer have any skin in the Survive! order chain but I will not hesitate to pay a reasonable premium to a third party to acquire one of their new 3V-D knives which I was originally interested in. No matter what, I hope to see you around in here and also perhaps to place an order with you for your products when it is time for me to hit the wilderness.

Best of fortunes to you H.S.
 
Munzer said:
I don't believe you are alone. And I think more members have the same feelings that you do. It's gets old really quick to constantly and repeatedly be fed misleading information. I'm sure the communications from Survive are put out there with the best intentions, but we all know best intentions don't get knives in customers hands. But as customers, I think we are partly to blame. We have asked Guy to basically double his offerings with the various new models, and unfortunately they can't meet the demand. Perhaps we expect too much, perhaps they deliver too little. As far as these type threads go, if you don't like them, don't read them and don't post in them. Jumping on someone's case regarding their personal experience and opinion is very sophomoric.
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Thanks Munzer.
 
Casinostocks said:
Hale Storm, I certainly understand where you are coming from and appreciate your stance on the issue. For your sake and Survive!'s sake, I hope that the powers that be heed to your plea and expedite your order to fulfillment, if possible. That said, it would be a very sad and even more devastating state of affairs for Survive! and the boardies, if the only way to flag their utmost attention would be by making posts such as this one on this subforum. Needless to say by the purported evidence that Survive! has lost much business that I can only assume has gone elsewhere, rather than folks just abandoning the love of knives as one of the most crucially essential tools known to mankind, ever since man discovered the purpose of dexterity :D

All that said, I don't believe that you will lose any (many?) friends or any (many?) potential customers by raising your concerns over being misled or lied to as you genuinely seem to feel. I have always gone by this one motto in life that "if you do not stand up for something in life, you tend to fall for everything in life!". I like Survive!'s knives and I have come to sincerely love (in a brotherly way) most of the folks I befriended on here. This subforum IMHO is one of the nicest, kindest and most helpful subbies on the entire BFs landscape. I always genuinely enjoy reading what folks who are far more experienced than me, have to say on here with my morning coffee or late at night when I want to take a break! I no longer have any skin in the Survive! order chain but I will not hesitate to pay a reasonable premium to a third party to acquire one of their new 3V-D knives which I was originally interested in. No matter what, I hope to see you around in here and also perhaps to place an order with you for your products when it is time for me to hit the wilderness.

Best of fortunes to you H.S.
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Thank you Casino. I echo your comments about this thread and the people here. I've made some good friends here and love the chat and banter and pics. All of it. I won't go away. I just need a place to voice my frustration and this is my venue.

I'm headed to the lease right now to pick up a ladder that I can use to finish painting the last wall in the old house. Once it's finished and on the market, I can get my new shop built. While I'm out there I plan to take a quick hike and check out everything, build a fire, and make a quick lunch. Our new home is only 30 miles from my lease so I'm very lucky. I'll be back in a few hours with some pics I hope.
 
I think it is important for threads like this to be out there so potential new customers can make an informed decision.

I reached my "breaking point" with S!K when they sent out their 9/29 e-mail selling 7/7s that they claimed would be shipping "in a few months." That was a lie, and Ellie and Guy knew it was a lie when they sent that e-mail. (btw, those 7/7s have not shipped yet) It is far from the first lie they have told, and I am pretty sure it will not be their last. They have been lying since the inception of the "Starter Program." This is not just about lead times, but goes back to why they could not get financing from any traditional methods and hiding the fact that the starter program customers would be prioritized last.

Lot's of people talk about Guy and Ellie being "good people" that are in a tough spot. I don't believe that any more. In my experience, good people don't treat customers the way the folks at S!K do. Good people don't start a business based on a lie on continue to lie to customers on a regular basis.

I could get into the financial issues with their business model, but that has been hashed out before. However, I will repeat that S!K is not sustainable as it is currently being run.

At this point I will get flamed by some S!K supporters, and Ellie will post her boilerplate thread with excuses about why things are the way they are and that change is coming soon...

Potential customers and people with knives on order can make their own decisions.
 
As we have mentioned before, our top priority is quality. There is a lot of time that goes into each order, even when everything is going together smoothly. We have been dealing with several different issues that needed worked through to make sure each of these knives will have amazing fit and finish. These issues are not our fault, but they are our responsibility. We are continuing to streamline our processes to make sure the quality stays up as we scale up our output. How many companies have you heard about that "used to make really great knives but started having quality control issues once they got popular"? We don't want to be one of those companies.

We have been making changes that have been improving efficiency in the workshop. Guy had a huge breakthrough recently, which will have a bigger impact. There are still several models being worked on right now and we are doing our best to get through all of the existing orders.
 
Hale Storm,

You've not lost me. Every person is fully entitled to their thoughts/feelings on this topic. I totally understand why you and others are upset and dont hold anything against you for those feelings.

What I dont understand is the need to rant on the forums. Just like you, most of us are outdoor enthusiasts and love our knives as much as our guns and other gear. Those that ordered an S!K want them. I ordered a 4.5 a long time ago and it will arrive at some point. Until then I just am trying to enjoy the sharing of sportsmanship and love of the outdoors that exists on this subforum as well as enjoying the couple S!Ks that I have.

Either way, Hale, there is nothing but love for you. When you get that knife you better put it to use and start a nice review thread! Make sure its loaded with pictures!

Riz
 
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Casinostocks said:
How does Kelama even sniff these threads out?! Seriously, I'm not even trying to be cute or anything like that and I give the OP all the due rights and respect to express his frustration, plus I do understand that Kelama is a very proactive participant on the GB&U section of the forums, but to find him here so quickly???!!!
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^ FYI: I just recently started using the "What's New" tab. When I clicked on that tab yesterday morning, it just so happened, that Hale Storms post was at the very top. I read the first couple of sentences in his post and then clicked the "read more"...

Initially, I didn't have a clue which sub-forum this was even posted in. I could be mistaken, but out of respect to the entire S!K sub-forum, prior to yesterday, I honestly don't think I've ever posted anything in your sub-forum before? In retrospect, I probably should have kept my post count in your sub-forum at: 0.

It doesn't matter what I think, or how I feel. What really matter's: are the many, many former S!K supporter's, who no longer support Survive!. Many of these former supporter's, are long time, savvy, knowledgeable knife enthusiasts, who've been around the block a time or two. Hale Storm's frustrations, speak volumes, IMO.

It would fantastic, if S!K did in fact turn things around. :thumbup: Out of respect to Hale Storm, & S!K, I'll refrain from posting anything further here. Good luck.

Edit: Out of curiosity, who specifically closed the original thread that the OP was referring to?
 
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KELAMA said:
^ FYI: I just recently started using the "What's New" tab. When I clicked on that tab yesterday morning, it just so happened, that Hale Storms post was at the very top. I read the first couple of sentences in his post and then clicked the "read more"...

Initially, I didn't have a clue which sub-forum this was even posted in. I could be mistaken, but out of respect to the entire S!K sub-forum, prior to yesterday, I honestly don't think I've ever posted anything in your sub-forum before? In retrospect, I probably should have kept my post count in your sub-forum at: 0.

It doesn't matter what I think, or how I feel. What really matter's: are the many, many former S!K supporter's, who no longer support Survive!. Many of these former supporter's, are long time, savvy, knowledgeable knife enthusiasts, who've been around the block a time or two. Hale Storm's frustrations, speak volumes, IMO.

It would fantastic, if S!K turn did in fact turn things around. :thumbup: Out of respect to Hale Storm, & S!K, I'll refrain from posting anything further here. Good luck.
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^^ Posting less is a fantastic idea, Kelama. :thumbup:
 
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