Disappointing Customer Service Refusal Due to Mod

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If this thread shows one thing it's that there is a place in the market for a knife modder who can work on these knives with the same level of precision as the factory.

The factory has no doubt suppressed this market by the excellent service they provide. It would be a pretty high peak to climb to be an equal.
 
Danke42 said:
If this thread shows one thing it's that there is a place in the market for a knife modder who can work on these knives with the same level of precision as the factory.

The factory has no doubt suppressed this market by the excellent service they provide. It would be a pretty high peak to climb to be an equal.
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Josh at REK is at that level. He could go this easily
 
I'm very new to CRK. I only have one, but I dont think I could go back to anything lesser.

My take on this long topic is that when you by a CRK, you aren't buying it just for the knife. Lets. Be honest, there are half a dozen good companies that slab a piece of super steel between some titanium and it works. When you purchase a CRK, you are buying precision. You are buying a knife from a company that has branded itself as being even more exacting than NASA. It's not just the materials that go into the knife. You are buying the fit, the finish, and the ideology of what Chris set out to do decades ago. Modding that seems counterintuitive to me.

I can see where the manufacturer is coming from. Their brand is their precision. Every line, grind, and angle is there for a reason. Modifying that kinda hurts that.

As for a knife lasting a lifetime, man what a confounding bit of mental gymnastics we put ourselves through;) $450 is not chump change to most, me included. However, when you think about a knife that be used as a knife (ie not a pry bar or battoned through 5 cords of wood every winter) and suffer pretty much no appreciable damage short of a bit of metal at the edge getting hogged off over time and last for 3 decades of use, what more could we ask for? A CRK absolutely can be an heirloom. I hope mine ends up being one. I think I'll lose it before I ever wear it out, especially with the offered spa treatments. Heck, I've got a couple of my late grandfather's pocket knives. Slip joints that couldn't have cost him more than a few bucks to buy 60 years ago that are still as sharp as the devil's tongue with at least half a blade left before you grind it to the spine. A CRK certainly is built to a higher quality than these.

When they discontinue the Inkosi or move away from the ceramic ball or whatever, I have no doubt that this knife will keep plugging along for several more decades. It will just give me an excuse to buy another new one that I can only hope to outlast;)
 
Josh K said:
I kinda doubt it. Not saying that you're a liar or anything, because I hardly know you, but CRK's policy since <dawn of time> has been to not send washers out for the Sebenza, Mnandi, Umfaan, etc. Maybe you were sent some Umnumzaan washers, maybe you begged on the phone, who can say.

I'm not shocked this thread has take the turn for the worse, I'm a little surprised it didn't happen earlier.
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Making allegations and admitting that you don't know the answer is somewhat ignorant I'd say.
The washers for a 25 were sent to me and I didn't "beg on the phone". smh. pretty pathetic John.
You don't know me so I can't be telling the truth, why that's wonderful logic.
 
EveryDayTaco said:
Making allegations and admitting that you don't know the answer is somewhat ignorant I'd say.
The washers for a 25 were sent to me and I didn't "beg on the phone". smh. pretty pathetic John.
You don't know me so I can't be telling the truth, why that's wonderful logic.
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25 washers don't have to be fitted. They won't send out washers on a 21. Zaan, 25, and Inkosi are different. They will send those out. No pivot bushing means no hand fitting.
 
aVyD said:
You’re wrong, but I’ve got better things to do than waste any more time arguing with a mouth-breather. Drag your knuckles a little more, ape.
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I 'was' sent a set of washers for a 25, which last time I checked is a Sebenza, which makes you incorrect.
And in your hysterical and intolerant rantings you try to attack me.. Why?

Here are some of your words:
"The rock being you, a hardheaded pebble."
"You obviously don't own a CRK, why're you replying on a topic in which you know nothing about?"
"Hope that clears it up! Have a great day, sweaty neckbeard."
"You’re wrong, but I’ve got better things to do than waste any more time arguing with a mouth-breather.
Drag your knuckles a little more, ape."

I honestly don't know why you have so much rage and hate for someone simply because you can't see their point of view.
In the short time that I've been in the CRK community I'd have to say that you are the most juvenile individual I've ever come across.

Maybe you were just blowing off some steam or maybe you got your schmendrick caught under the pocket clip.
I know sometimes everyone says things they wished they could've phrased better so no offence taken.
 
EveryDayTaco

Even though the 25 was given the Sebenza name it is not the same animal as all the other Sebenzas. The 25 you can get washers sent out. The 21, Classic MM, Regular, Original all have to be sent in for the washers. Have they ever made an exception-I don't know, but they are very strict about it.
When members refer to the Sebenza without any other qualification they are almost certainly referring to all the other Sebenzas than the 25
You being an exception :) So you may be technically right, but talking a complete different subject.
 
EveryDayTaco said:
Making allegations and admitting that you don't know the answer is somewhat ignorant I'd say.
The washers for a 25 were sent to me and I didn't "beg on the phone". smh. pretty pathetic John.
You don't know me so I can't be telling the truth, why that's wonderful logic.
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What allegations? I said I wasn’t calling you a liar, I said I doubt you were sent washers for knives that have fitted washers.

Turns out, I was right.
 
aVyD said:
Washers are hand-fit to each knife. Washers are. Hand-fit. To each knife. Washer on knife. Washer is taken off. Swishswishswish on an abrasive surface. Washer back on. Washer cannot be hand-fit to a knife that is not present. No swishswishswish.
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Somehow I missed this. Absolutely hilarious.
 
EveryDayTaco said:
Just sell the washers ffs.
No one cares about your groveling and boot licking opinions.
CRK is there to make money. Just sell the washers.
Insert simple clause "warranty voided - here are your washers"
Grow up bud and grow a pair.
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EveryDayTaco said:
I 'was' sent a set of washers for a 25, which last time I checked is a Sebenza, which makes you incorrect.
And in your hysterical and intolerant rantings you try to attack me.. Why?

Here are some of your words:
"The rock being you, a hardheaded pebble."
"You obviously don't own a CRK, why're you replying on a topic in which you know nothing about?"
"Hope that clears it up! Have a great day, sweaty neckbeard."
"You’re wrong, but I’ve got better things to do than waste any more time arguing with a mouth-breather.
Drag your knuckles a little more, ape."

I honestly don't know why you have so much rage and hate for someone simply because you can't see their point of view.
In the short time that I've been in the CRK community I'd have to say that you are the most juvenile individual I've ever come across.

Maybe you were just blowing off some steam or maybe you got your schmendrick caught under the pocket clip.
I know sometimes everyone says things they wished they could've phrased better so no offence taken.
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I have no idea how anyone can take your first post in this thread negatively. Absolutely charming.

Calling each other names is not quite how we do things around here. Have an issue with someone? The report button works last time I have checked.

I'm sticking a fork in this thread but before I do, a few thoughts.

25=adjustable pivot, no work needed to the washers. Use will wear them in.
Sebenza 21 and it's predecessors are or have been hand worked for fit. Why CRK won't send out washers to people that request them?
I only have speculation, but could be that people that order them may not be as skilled as CRK at fitting them and cause an issue that gets the knife to CRK without mentioning this tidbit? This is not saying that CRK doesn't know that skilled people are out there,..They are well aware of it. That is just not an example of the populace at large.
As to the blade mods and Chris Reeve Knives denying them service? Well, what would you do? They have basically committed to servicing their knives for the lifetime of the knife. Many of these knives I am sure they have serviced for free many times(unless you are counting shipping). Now a third party is modding a knife that gets sent in for this "free" service. They have to take extra care to something that is not of their design, nor could they replace it if something were to happen to it. They cannot return it to newish condition and send it out with "serviced by CRK" on it because at the point of the mod, it is no longer their design.
If the community is aware of the warranty implications, then this should be a risk vs reward situation.
I have many of their knives- Have modded a few of mine over the years. Not really shocked that they won't do squat with them regardless of my relationship with them. I also don't care what people do with the things they spend money on as an FYI- It's yours..Rock out. Just be informed that there are always consequences to your actions.
Also
Over the years, they have given out countless parts for free. Because you don't know about it or have not personally seen it, it doesn't mean it's not true.
 
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