Disappointing Spyderco Warranty Experience

[teacher]

Oh now i see it, i had to measure it (after converting inch to mm !) before i saw the "scratch" yes there is definitely something there. Apparently there is one scratch running in a different direction compared to the other grind scratches. It might affect resale value if the customer notices it.
I hope the OP didn't open the knife too many times to take the picture. This causes circular marks at the pivot area!

Cha-Ching... success.......

Yep......... .... :thumbup:

 

[teacher]

Thanks for that link 1234. :thumbup:

+1

I never realized how versatile these were.
I feel a purchase coming on.......... :thumbup:

 

[razorburn]

The top side is for pinking shears and straight razors , as per the instruction booklet ,
pages 15-16 .

1234,,,,,,

Yes,that exactly what I was trying to refer to.No mistake about it. Like I stated before, I watched this part of the DVD several times and even looked it up in the instruction booklet,puzzled as to what was wrong.Was it me or the Sharpmaker.FYI,guys I bought my sharpmaker brand new last year and the old one did not have this problem.

I just took at pic of it for those still do not know what I'm talking about.

So this really wasn't an April fools joke eh?

I can assure you it was definitely NOT a April's Fool's Day joke but there's next year.

Because it works better when the stones are held securely.

Using the underside of the base will result in contact between the base and the knife handles on every Spyderco I own and this contact prevents sharpening about 3/4 inch of the blade near the tang.

I am not saying that Spyderco claims that the base can be used the way the OP wants (though I think it is addressed in the instructions), I just want to enlighten you as to why the OP and others try to sharpen this way...because it works really well on a lot of knives as long as the stones are held securely.

Thanks :thumbup:

Yeah the scratch seems a little silly but on the other hand I can't tell how deep it is. If it is big enough to catch your fingernail in then I would say that is more than a grind mark and probably shouldn't be like that. While I probably wouldn't be happy about it either, on a user knife it can slide. But if something is bad enough that it would hurt resale value then I think it is a problem. I don't know if that's the case here, just saying.

Sorry for the poor pictures,they were take in a rush.So I didn't make any additional posts because I hadn't taken any new shoots.For the scratch,it's fairly deep and can be felt with the fingernail. Yes,I was also concerned that if I choose to sell it the buyer would bring up the issue.

 

[singularity35]

do you have the bronze rods in their slots? because if the rods are the stones won't fit enough.

 

[Jim malone]

It looks like there is a tiny crack in your choil!
you can see a hairline fracture on the bump where the choil ends and the blade starts.
ps circularmarks are already appearing ( look at the second picture)

 

[unit]

It looks like there is a tiny crack in your choil!
you can see a hairline fracture on the bump where the choil ends and the blade starts.
ps circularmarks are already appearing ( look at the second picture)

I noticed that, and the grind for the edge seems to start pretty far from the choil, perhaps that is typical on the Native? I do not own one to compare.

In any event I still would take care of matters myself and then promptly use the knife and induce additional scratches to add some much needed character.

The Sharpmaker...I have been thinking about this...a lot! It is over a year old? I am not sure how long a person should expect a plastic sharpener to last, but I think I would not be overly upset. As I posted before (#9) you can easily modify the device to work for your needs. I view this in a similar light to my automobile (someone posed this as an example earlier) Sure! I expect it to be dead straight for the first 6 months may be even a year, but after all that use, I expect to have to have it re-aligned periodically.

 

[FlaMtnBkr]

I noticed that, and the grind for the edge seems to start pretty far from the choil, perhaps that is typical on the Native? I do not own one to compare.

In any event I still would take care of matters myself and then promptly use the knife and induce additional scratches to add some much needed character.

The Sharpmaker...I have been thinking about this...a lot! It is over a year old? I am not sure how long a person should expect a plastic sharpener to last, but I think I would not be overly upset. As I posted before (#9) you can easily modify the device to work for your needs. I view this in a similar light to my automobile (someone posed this as an example earlier) Sure! I expect it to be dead straight for the first 6 months may be even a year, but after all that use, I expect to have to have it re-aligned periodically.

From the sounds of it he just got this one back from Spyderco and it is a replacement to the one he bought a year ago. So you would expect to need an alignment after 6 months but would you expect to need new engine mounts? And btw my truck is 5 years old and hasn't had an alignment yet and doesn't have abnormal tire wear or pull when I drive down the road. And I drive down a dirt road everyday. Might want to watch out for those curbs

It is a hunk of plastic. In my experience plastic doesn't move. He isn't complaining that it was perfect and over time it is not. But that the replacement he got isn't right.

 

[unit]

From the sounds of it he just got this one back from Spyderco and it is a replacement to the one he bought a year ago. So you would expect to need an alignment after 6 months but would you expect to need new engine mounts? And btw my truck is 5 years old and hasn't had an alignment yet and doesn't have abnormal tire wear or pull when I drive down the road. And I drive down a dirt road everyday. Might want to watch out for those curbs

It is a hunk of plastic. In my experience plastic doesn't move. He isn't complaining that it was perfect and over time it is not. But that the replacement he got isn't right.

Sorry, I did not get that. It sounded to me like he had this thing for a while (said he bought it last year) and over time "the two half of the base would pry apart when a sharpening rod was placed into the side hole for sharpening scissors". I would assume from this that it worked pretty well for some period of time, then a plastic weld started to fail and continued use may have warped the base....He sent it in for warranty and they repaired it so that it presumably performs most of its functions.

It is not my business to say what is right, or what should have been done. Spyderco gives those answers. I am just stating my expectations and what I would do, and how I would DIY this base into performing the functions I want to perform.

I am trying to help the OP solve one of his problems in a fast and (I think) effective manner.

 

[CUTS LIKE A KRIS]

yeah, you're doing it wrong.

the cutouts underneath the storage unit are for benchstone sharpening, which is how it is designed. where you have the stones placed is for storage only.

you should watch the video and read the instructions. again if necessary.

Yes he certainly does. He demonstrates every single use of the sharpmaker in very clear and concise detail so not sure why the op is trying to sharpen with the method he is using.

@ everybody that told the OP to read his instructions when he did and was using them properly. FYI Mine are fairly solid in that position so not all are offset like yours are.

do you have the bronze rods in their slots? because if the rods are the stones won't fit enough.

My rods fit very well and the stones go on top of them perfectly. Make sure that you are pushing the rods all of the way down into their slots- it takes a fair bit of pressure and will snap very audibly into place.

I would not be happy with the second sharpmaker base that Spyderco has sent to you either, it cannot sharpen razors consistently and is defective IMO.

 

[razorburn]

Sorry, I did not get that. It sounded to me like he had this thing for a while (said he bought it last year) and over time "the two half of the base would pry apart when a sharpening rod was placed into the side hole for sharpening scissors". I would assume from this that it worked pretty well for some period of time, then a plastic weld started to fail and continued use may have warped the base....He sent it in for warranty and they repaired it so that it presumably performs most of its functions.

It is not my business to say what is right, or what should have been done. Spyderco gives those answers. I am just stating my expectations and what I would do, and how I would DIY this base into performing the functions I want to perform.

I am trying to help the OP solve one of his problems in a fast and (I think) effective manner.

To clear things up,I had the SM for about a year before I recently returned it for warranty and when I got it back they indicated in their letter they had replaced it. I am happy to say that the scrissor sharpening feature actually works now but am not too glad to have new issues(the base appears now to have a upward curvex and when putting the rods away in the side slots of the base they don't hold or even snap in like the old one)

The two halves of the old base were not welded or glued in any way but simply just snapped together friction(inside were some tabs and notches commonly uses in the plastic industry).I actually even took it apart one time during the process of sharpening scissors when I noticed it about to completely come apart,so I am confident I know what I'm talking about.

Unit,I find it hard to believe that the plastic base would warp after use.The only way would happen if I had subjected the fairly thick plastic to some kind of heat source, to cause them to change shape.

Again,I'm sorry that my post caused such confusion and anger.It was never my intention but the opposite, to get feedback and advise, which can not be had anywhere else. At the moment,I'm unsure as to what to do,I would hate to swamp Sal.

 

[MORIMOTOM]

@ everybody that told the OP to read his instructions when he did and was using them properly. FYI Mine are fairly solid in that position so not all are offset like yours are.



My rods fit very well and the stones go on top of them perfectly. Make sure that you are pushing the rods all of the way down into their slots- it takes a fair bit of pressure and will snap very audibly into place.

I would not be happy with the second sharpmaker base that Spyderco has sent to you either, it cannot sharpen razors consistently and is defective IMO.

apologies to razorburn for my previously mocking tone.

ive never used my sharpmaker in that configuration, and never thought to.

 

[razorburn]

apologies to razorburn for my previously mocking tone.

ive never used my sharpmaker in that configuration, and never thought to.

Morimotom,I accept you apology and everyone elses. I for one have also been guilty at one time or another of not reading the instruction on some new purchases.To be honest,I am sometimes just too lazy to read but in the case of the SM there's a DVD which I didn't mind watching.

Besides sharpening knives,I have sharpened my kitchen peeler several times with the SM rods and have had great results.