In the past i had recommended discount knives, it was a new and aggressive company. Since then I tend to think that incompetency is more appropriate. Maybe even lack of basic communication skills. I placed an order for a CS Culloden at a great price. Unfortunately I had it send to an old address which is no longer valid, my fault big time. I do admit when I am wrong and take responsibility for my actions.
Anyway.........The Culloden got sent back, good, and I had e-mailed the company telling them that when it got to them to contact me so I could order another blade or two. Because in the mean time I purchased a Culloden at a show for the same price anyway. So.....Discount knives e-mails me and lets me know he has it. I decide to order a couple of fairly decent frost knives for my wife. PURPLE being the reason of course
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Now........allowing for the fact that he might not have these blades in stock I gave him a second option in case. (I had ordered two knives a time back and he didn't have the purple frost back then so i figured that might be the case again), send me a CS shovel and javelin, if either or both the frost's weren't in.
Now the confusion began. He wrote me back asking which order was correct and then I explained ( i had thought at at least) that the CS order was a contingency plan. At that point I thought it was clear. At the last moment I got the itch to buy a CRKT stiff kiss. I e-mailed discount knives again and requested that if the order had not gone out yet to throw in a kiss knife as well. IF WOULD HAVE BEEN MUCH EASIER IF HE ANSWERED HIS PHONE TOO.
lol
After all this i received an e-mail telling me he didn't comprehend my requests and that he was refunding back my money. I replied "fine". Game over Off to ABC-direct I go. What idiots over there. I reread my emails over and over trying to see where I had been vague or unclear. I could not see it. Anyway fellow knife-files, it's up to you of course, but ya'll were right about this guy. 10% less isn't worth the headache. Especially since ABC-direct not only answers their phones, but they were very friendly and helpful. thanx ABC.
I thank you folks for tolerating my rant. But I thought ya'll might want to know.
regards,
Erin
Anyway.........The Culloden got sent back, good, and I had e-mailed the company telling them that when it got to them to contact me so I could order another blade or two. Because in the mean time I purchased a Culloden at a show for the same price anyway. So.....Discount knives e-mails me and lets me know he has it. I decide to order a couple of fairly decent frost knives for my wife. PURPLE being the reason of course
Now........allowing for the fact that he might not have these blades in stock I gave him a second option in case. (I had ordered two knives a time back and he didn't have the purple frost back then so i figured that might be the case again), send me a CS shovel and javelin, if either or both the frost's weren't in.
Now the confusion began. He wrote me back asking which order was correct and then I explained ( i had thought at at least) that the CS order was a contingency plan. At that point I thought it was clear. At the last moment I got the itch to buy a CRKT stiff kiss. I e-mailed discount knives again and requested that if the order had not gone out yet to throw in a kiss knife as well. IF WOULD HAVE BEEN MUCH EASIER IF HE ANSWERED HIS PHONE TOO.
After all this i received an e-mail telling me he didn't comprehend my requests and that he was refunding back my money. I replied "fine". Game over Off to ABC-direct I go. What idiots over there. I reread my emails over and over trying to see where I had been vague or unclear. I could not see it. Anyway fellow knife-files, it's up to you of course, but ya'll were right about this guy. 10% less isn't worth the headache. Especially since ABC-direct not only answers their phones, but they were very friendly and helpful. thanx ABC.
I thank you folks for tolerating my rant. But I thought ya'll might want to know.
regards,
Erin
