Dannyc,
First off, no hurt feelings. I think bring out other points is great and the type of dialog that should transpire here. Im one who believes there are always two sides to a situation and it is easy for one to lose perspective.
To address some of the questions you raised, first, I dont know if the first order was shipped. If it was shipped when he said it was, he did not bill the card at that time. When he said the order was lost, I asked for a ship date, shipping method, and tracking number if the carrier he chose had tracking. He did not provide me with this information. So was an initial package shipped, I dont know. From additional events, I doubt it but cant say that with total certainty.
Yes, when I responded to his message in a sarcastic manner a month and half later that I still wanted it, this was after I had emailed him a few more times recently inquiring on the status of the knife. So yes, when I got this message it was in stock, I was a little upset. By now I would have thought it was quit clear I wanted the knife.
When he said the knife was in stock and if I still wanted it, he again did not ship it. Apparently he did not have it in stock. Maybe the manufacturer or distributor had it in stock but not Discount Knives.
My relationship with DK is they are the retailer and Im the customer. When a retailer tells a customer an item is in stock with out any further clarification, I think most people would make a reasonable assumption the retailer had the item available. If someone called a car dealer to find out if they had a part in stock and was told yes they did, and then the customer went to pick it up and was told it was really in stock at a warehouse or other location, would you say this was being truthful with the customer? We can play word games with some of this but it will start sounding like Clinton trying to define is.
When I was told that a credit had been put through on my charge on Friday and it had not, the issue is honesty, not the money. As Ive said elsewhere, I dont care about the money part at this point, I will get that resolved. The issue is what has been told to me.
Your point about a partial order being shipped and that I was charged for the full order is correct. Again, I have no complaints about this having been done. But no product, no credit, and poor communication are inexcusable.
Finally, I have been more then understanding and patient. I have been considerate of the holiday rush, a backorder situation, a shipment possibly lost. I did not post anything here on this transaction until waiting two months for this issue to be resolved. Should I have waited 3 or 4 months, a year?
Im trying to present this situation as clearly and accurately as I can. Others can chose to do business with DK or not. That makes no difference to me. I wont because I dont feel my experience was acceptable business. DK maybe will try to prevent this from happening again. That also makes no difference to me although it might for others that use them in the future.
I hope this helps clarify things from my perspective. Again, I have no ill will over the points you brought up which are valid. This is the way this forum should work.
