dissappointed in spyderco today

[TravisH]

OP I totally agree with you. How ISN'T it their job? The job of customer service is to help out their customers, simple as that.

They were trying to help, just not the way the OP was demanding.

I understand their position. How much resources do you spend upon a such a call? It's not like there's knowledgeable people sitting around with nothing else to do.

When it comes to 'authenticating' an object, be it a knife, painting, jewlery, who does that over the phone? To provide a definitive answer, the object needs to be physically examined. So why waste time on the phone?

 

[craytab]

They were trying to help, just not the way the OP was demanding.

I understand their position. How much resources do you spend upon a such a call? It's not like there's knowledgeable people sitting around with nothing else to do.

When it comes to 'authenticating' an object, be it a knife, painting, jewlery, who does that over the phone? To provide a definitive answer, the object needs to be physically examined. So why waste time on the phone?

And why waste time with the Company? I mean, no doubt Spyderco would take care of it but if there is even the smallest doubt about somethings authenticity, send it back to wherever you got it. It really is that simple.

 

[craytab]

OP I totally agree with you. How ISN'T it their job? The job of customer service is to help out their customers, simple as that.

The OP may not even be the customer of Spyderco. It is a suspected fake. It may not be a knife they made. They are doing him a courtesy. Spyderco is responsible for taking care of customers with real knives who have issues that can't be dealt with by the dealer the customer got the knife from, IE warranty issues. The first place this guy needs to look is the place he got the knife. Return it to them. They are responsible.

 

[Aias]

Sal is a class act--cheers sir! :thumbup:

Cooldays, if you are concerned and wish to validate the knife, the best option is to send it in to Spyderco. I had good experiences with their customer service. If that is too much trouble, and you do not wish to own a questionable knife, return it with all haste. Then you can purchase one from a trusted dealer or wait for a second-hand one from a reputable member here.

Welcome to Bladeforums; there are very good people here. Stick around, there is much to learn about this little passion we all share.

 

[Tdhurl1103]

never post when pissed.

And...pics please or it didn't happen.

 

[Fanglekai]

Next time if you think it's a fake just return it and buy from another retailer. Complain to amazon about it if that's where you bought it. Let them sort it out. Try an authorized Spyderco dealer instead next time. The same goes for any knife from any company. Buy from reputable sources only.

 

[Mathias888]

there are no quick fix for such issue after you bought it, spyderco would like to help you but you need to help them too in order for them to do something.

the best fix is to get it from a reputable dealer in the 1st place rather then trying to save some dollars getting from some deals online thinking that you are the winner but end up the loser.

 

[skyhorse]

Sounds like someone was too cheap to buy from a reputable source, too lazy too research the ways to spot a fake beforehand, and not willing to take responsibility for his own actions.

Yep,reminds of people that call the police when they get ripped off on a drug deal.

 

[The Mastiff]

posted twice ?

 

[The Mastiff]

Histrionics, not posting the complete truth, then the "Poor me getting picked on!" good bye post makes me even less feeling sorry for him and somewhat convinced it's just a troll, or a person who has that pathological inability to admit being wrong. Many of that type go on to become trolls after painting themselves into corners they can't get out of so they try to get banned and have a way to blame someone else. They don't like admitting to themselves they are wrong and learning from it so wasting time on them is pointless.

Or, I could be wrong.


Joe/ Professor Dr.Mastiff, Internet MD, PHD, , analyst, operator, high speed low drag all around guy., Esquire

 

[Surfingringo]

Fake Millies and Para 2s are getting very difficult to spot That's probably the reason why Spyderco asked for them to mail it in, so they can examine it in person. I don't think we should be too hard on OP on that aspect.

That being said, this isn't an issue with Spyderco, but rather the dealer. It's not Spyderco's responsibility to ensure that people aren't buying fakes - that responsibility lies with the consumer. If they were to assume responsibility for fakes, that opens up a rather large can of worms. Instead, you should be contacting the dealer to return the item if you suspect it to be fake.

Afterwards, send your business elsewhere:

http://www.bladeforums.com/forums/showthread.php/1089879-Paid-Dealer-Members-List-(Updated-9-3-14)

Hi calc. Agree with most of what you are saying but it kind of is Spydercos responsibility to make sure folks aren't buying fakes. Ok, responsibility may not be the right word, but it is certainly in their best interest to do everything in their power to combat this issue (and I'm sure they are). It is beyond sad that a company has to spend their resources (and ultimately pass those costs along to the consumers) to fight scumbags who are taking advantage of their hard work and good name but that is the reality and they have to deal with reality. Having said all that, I would agree with others that it sounds like they are acting appropriately and well within the bounds of good customer service in this matter. I believe the op might have some unrealistic expectations and entitlement issues about what others should be doing to clean up the mess that he got himself into.

 

[calc]

Hi calc. Agree with most of what you are saying but it kind of is Spydercos responsibility to make sure folks aren't buying fakes. Ok, responsibility may not be the right word, but it is certainly in their best interest to do everything in their power to combat this issue (and I'm sure they are). It is beyond sad that a company has to spend their resources (and ultimately pass those costs along to the consumers) to fight scumbags who are taking advantage of their hard work and good name but that is the reality and they have to deal with reality. Having said all that, I would agree with others that it sounds like they are acting appropriately and well within the bounds of good customer service in this matter. I believe the op might have some unrealistic expectations and entitlement issues about what others should be doing to clean up the mess that he got himself into.

I don't mean that Spyderco shouldn't inform customers on how to discern between fake and legitimate knives, but rather that they shouldn't be held responsible if a customer does indeed purchase a fake. And it sounds like they're doing everything in their power to prevent that from happening.

Wait, you're saying you bought a USED Military on Amazon????

Which means it wasn't from Amazon, it was from a third party through Amazon. There is a huge difference between the two. I think we have our answer now.

 

[cards94]

Quit buying knives off of eBay and Craigslist and buy from reputable dealers and problem solved. Saving a few bucks sometimes isn't worth the hassle of wondering what exactly you just bought.

Bingo!

 

[@LeathermanGX]

 

[JNewell]

Sounds like someone was too cheap to buy from a reputable source, too lazy too research the ways to spot a fake beforehand, and not willing to take responsibility for his own actions.

...and too dim to figure out that there's no way anyone could reliably diagnose halfway decent fake over the phone; there's too much scope for misunderstandings. Direct physical inspection is the only really reliable way to do that.

Just imagine the furor if someone at Spyderco said "well, based on what you told me, it looks like it could be a fake" - but the caller's description wasn't completely accurate or wasn't perfectly understood, and the caller takes that message and translates it as "Spyderco says it is a fake for sure," and it turns out not to be a fake...

 

[Surfingringo]

I don't mean that Spyderco shouldn't inform customers on how to discern between fake and legitimate knives, but rather that they shouldn't be held responsible if a customer does indeed purchase a fake. And it sounds like they're doing everything in their power to prevent that from happening.



Which means it wasn't from Amazon, it was from a third party through Amazon. There is a huge difference between the two. I think we have our answer now.

Yeah, I got you. . Wasn't trying to put words in your mouth, just adding my perspective. I'm going to duck and run on this one though as it seems there are perspectives aplenty in this thread without me throwing mine in there.

 

[medicguy]

I just want to reiterate how cool it is that Mr. Glesser regularly interjects in these forums. Sal you're a class act and you all run world class knife company.

 

[Jens Schuetz]

Mr Glesser 1
Random Internet troll 0

I think one of my first posts about knives was asking about some Spyderco Native authenticity from the bay. Wouldn't even have dreamed of blaming the company and got some good advice. Only one person mentioned to buy from a reputable dealer
Turned out it wasn't a fake. Just some slight differences in manufacturing and some unusual material properties which would be hard to verify via phone and needed some guys which already had the same model to chime in. Pictures are important and being nice probably just as much, if not more.
:-D

People here are usually cool, if you are too.