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The BladeForums.com 2024 Traditional Knife is available! Price is $250 ea (shipped within CONUS).
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Dissappointing 1SKS service
- Thread starter Kallisti
- Start date
- Joined
- Sep 21, 1999
- Messages
- 762
Kallisti,
As I mentioned in your other thread 'stuff happens'. I think Spark is offering you an incredible compensation by giving you one at 'their' cost plus shipping. Let yourself cool down and go shopping... After paying for your second knife and realizing what Spark is offering you'll likely feel all warm and fuzzy once again... Great knife deals always do that for me at least. Also, by ordering a second time you are in the best position to evaluate the changes they've recently made and your input would be invaluable to the success of any future transactions overseas. Take the high road and enjoy the heck out of a great knife deal!!!!
Shawn
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"... Peers don't know what they can't see...
They can't see inside of me... It's sickening
how comforting the privacy of the mind can be..."
-Eve6 ('How Much Longer')
As I mentioned in your other thread 'stuff happens'. I think Spark is offering you an incredible compensation by giving you one at 'their' cost plus shipping. Let yourself cool down and go shopping... After paying for your second knife and realizing what Spark is offering you'll likely feel all warm and fuzzy once again... Great knife deals always do that for me at least. Also, by ordering a second time you are in the best position to evaluate the changes they've recently made and your input would be invaluable to the success of any future transactions overseas. Take the high road and enjoy the heck out of a great knife deal!!!!
Shawn
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"... Peers don't know what they can't see...
They can't see inside of me... It's sickening
how comforting the privacy of the mind can be..."
-Eve6 ('How Much Longer')
Give him credit for trying to get right with you. Not many Companys would pay your next shipping charge. I can say I ordered a knife for a gift. I did order online by credit card and ship to a address different that the card address. All this with a special discount they were doing at that time for forum members. I did get the discount and my friend got his knife in 3 days. That is very good service. Give old Spark another shot and I bet you will be very pleased in the long run.
Ed in Biloxi
Figured I better put my post in both spots.
Ed in Biloxi
Figured I better put my post in both spots.
I understand how frustrating it is to have a deal not go as planned. I think most of us here can relate to that. But, nobody's perfect, and mistakes happen. An honorable man steps up and admits his mistake and attempts to square the deal. I think Spark has taken outstanding steps to 1) ensure that this kind of thing doesn't happen to someone else,2) to get your purchase to you as rapidly as possible, and 3)to sweeten the deal so you won't feel bad about him or the deal already in play.
Spark owned the mistake and did the honorable thing. Kallisti- give the man a chance-order something else and see what Spark can really do. His customer service is usually beyond reproach.
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Although it does not mindfully keep guard in the small mountain fields, the scarecrow does not stand in vain
Bukkoku
Spark owned the mistake and did the honorable thing. Kallisti- give the man a chance-order something else and see what Spark can really do. His customer service is usually beyond reproach.
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Although it does not mindfully keep guard in the small mountain fields, the scarecrow does not stand in vain
Bukkoku
Fudo -
See my reply in the other forum.
I agree nobody's perfect. That doesn't excuse bad customer service. However, Spark has responded in an honourable way above and beyond any expectation I had and it looks like I will be using their service soon.
See my reply in the other forum.
I agree nobody's perfect. That doesn't excuse bad customer service. However, Spark has responded in an honourable way above and beyond any expectation I had and it looks like I will be using their service soon.
- Joined
- Oct 2, 1998
- Messages
- 15,243
The way I see it, we can either dwell on the mistakes we've made, or do what we can to salvage the situation and make everyone happy. This is the best way I know to do the latter, hopefully everyone will approve.
Spark
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Kevin Jon Schlossberg
SysOp and Administrator for BladeForums.com
Insert witty quip here
Spark
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Kevin Jon Schlossberg
SysOp and Administrator for BladeForums.com
Insert witty quip here