Does anyone know if the CRKT Eros is carbidized?

freewheeling

freewheeling

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I noticed that my CRKT Ken Onion Eros was at virtually 100% lockup so contacted the CRKT customer service to ask if this was "normal" and whether or not they carbidized the lock face on their lock bar. The guy didn't seem to know what I was talking about, like I was speaking "scientific" or something, and after a few attempts to explain the concept he still didn't get it. So he said to send the knife in to have it fixed or replaced. So I sent it in at my expense and just got it back with a slip in the box that says: "It's normal."

WTH? Couldn't they have just told me that? They've still never answered my question about carbidizing the lock, which would seem a good idea for a knife that *starts* at 100% lockup. If they don't do that I think I'd better send it off to have it done.
 
People that often answer the phone are not knifemakers, they are there to accept inquiries on customer service. They can't really speak to knives that are made overseas since they more than likely just sit in a cubicle all day long.the person that you sent the knife to and the person that was on the phone are not the same person, I guarantee you.
 
RevDevil said:
People that often answer the phone are not knifemakers, they are there to accept inquiries on customer service. They can't really speak to knives that are made overseas since they more than likely just sit in a cubicle all day long.the person that you sent the knife to and the person that was on the phone are not the same person, I guarantee you.
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Exactly...the only other advice would be not to buy from CRKT
 
I have to say, the lock bar is all the way over, extending past the inside of the scale on the locking side with the knife open and covering 100% of the blade tang. I have never seen a Ti lock bar that far over even with exceptional wear, and this is brand new! No more CRKT knives for me! Ken Onion should not be doing business with a company like this. It hurts his brand.

BTW, if you watch this review of the Eros done by BladeHQ it's pretty clear that the lockup on the knife they're reviewing is around 50% at most, so in spite of what CRKT is telling me the late lockup may not be "normal" and certainly shouldn't be.

[video=youtube;_uPTNrglMDk]http://www.youtube.com/watch?v=_uPTNrglMDk#t=78[/video]
 
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I've already tried to exchange it once and they just returned it to me, so I've sent them another message expressing just how unhappy their response made me including a link to the above video. Will post again if I get a better response but this isn't even a close call. If I don't hear from them soon I'll send it out to be carbidized. That adds some material onto the lock face as well as hardening it so it might help, especially since it's such a tiny knife. The 2" must be truly microscopic.
 
You'd be better off adding a larger stop pin.you need to post some photos of your own knife.
 
I just got it back. Here is a side picture, but I need to take a picture of the lock and hope I can keep it in focus. Coming...
No there's no play in the lock, it's just as late as it can get without something developing. It's a small enough gap that I can see how it would be tough to get tuned to early lockup, but they sell these for over $150 and my little $25 Kershaw Zing gets it right every time, so why can't they?

IMG00049-20130803-2210.jpg
 
Finally took a few pictures. Looks like 100% lockup to me. Someone should explain to CRKT that this is not a good thing.

IMG00070-20130901-2329.jpgIMG00076-20130901-2332.jpg
 
Just to update, I did get a response to my email to CRKT:

First of all let me apologize for the response that you received. It was very unprofessional and inappropriate to reply to a customer in such a manner. I have spoken to our warranty department and let them know that this was not acceptable.
Second, you are absolutely correct that the liner should not engage 100% of the blade. I have looked at the knives we have on our shelf and they do not do this. I have told our warranty department to please send one of these knives out to you as a replacement for yours.
We take price [sic] in the products that we sell. I am sorry that your request received this response and hope that we can regain your trust for future purchases. If you have any other questions or concerns please feel free to contact me directly.
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So, they're going to replace the knife. I'm tickled. I'm not sure what happened, but I guess they're not used to knives being returned that aren't actually broken in some obvious way.
 
freewheeling said:
Just to update, I did get a response to my email to CRKT:



So, they're going to replace the knife. I'm tickled. I'm not sure what happened, but I guess they're not used to knives being returned that aren't actually broken in some obvious way.
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That is unexpected. Glad it worked out. Thanks for the update.
 
freewheeling said:
Just to update, I did get a response to my email to CRKT:
So, they're going to replace the knife. I'm tickled. I'm not sure what happened, but I guess they're not used to knives being returned that aren't actually broken in some obvious way.
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This is a small community believe it or not, and word travels very fast. Lots of manufacturers read these forums, despite not having their own forum here. Bladeforums ain't the largest for nothin'.
 
Good to hear they are making this right.

Unlike Rev, I think CRKT has made leaps and bounds in the last couple of years.
 
Would you mind posting (or if not PM/email me) the person who signed that reply from CRKT, I have been dealing with them on a similar issue [on a different knife] for over a year now and I've dealt with 3 different people and none have been that nice/welling to help, I'd like to contact that specific person if you would be so kind to share who it was.
 
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