I have sold many knives on Ebay and I agree that feedback is a big problem on the face of it.
In over 700 sales I have 2 negatives. Not deserved? Well, I am biased but I belive so. What to do about them? Not much. I have relied on what someone else mentioned in this thread. Buyers will look at the totallity of your feedbacks. I think this is fair.
No one should be judged on just one incident. BY the way, this is true in most everything, not just ebay. I have made several mistakes in all the deals I have done on ebay and else where. When I made them I just told the buyer what happened and they accepted that and we moved on. (Funny thing... none of these were entered as negative feedback.)
One of my negatives came from a fella who said the knife I sold was not the one pictured. No, he did not contact me before entering the feedback. In fact he did not enter the feedback until way over a month after he got the knife. I had already entered his positive when he paid. (I too agree that this is when the seller should give feedback. When the buyers side of the deal is done is when they have paid.) I responded to the negative that I did not belive I had sent the wrong knife and even emailed that buyer to try to find out what he was talking about. Never got any response and the negative feedback is still there.
I even had one, just recently, entered where the buyer contacted me right away and said it was entered in error. Sure we both got with ebay and it was taken off my total numbers but the entries are still there to be read. this buyer was kind enough to enter a comment explaining their error.
The one that gets me the most is the retalitory one. He bid, won, and never responded. I waited more than a month and finally entered negative feedback stating he had not paid. I got a response right away. He wrote,"You should have just left it alone. Welcome to your second negative feedback." Will ebay pull this? Nope.
So, all and all I have to say that I have very little trouble selling knives on ebay. I agree with the one who earlier stated that "Knife people are very nice". I find it is very true. I have talked with ebay sellers who deal in all kinds of other things. They can not belive how few non paying buyers I have had in these 793 tranactions. I am up to about 5. And of them 3 contacted me and explained why. One even sent me $2.00 to cover the listing fees I lost.
Yes, I really can't complain. All the comments I see here are very good and helpful to anyone using ebay or just dealing with life in general. Myself, I try to enter negative feedbacks only if I feel it is a very serious action that others should know about. Otherwise, I do like my Mother told me. "If you can't say nothing good, don't say nothing at all." The poor syntax aside, I think one must be very flexable when dealing with others. I can not pretend to be perfect in this way but I do try.
Read descriptions carefully. Read feedbacks on buyers and sellers. Judge the feedbacks using your own sence of fairness and I don't think you will go too far wrong.
This was a big "2 cents" I put in here but It gave me a change to blow off the steam from a negative feedback and I think this forum is a great place for all knife people to vent these things.
Ed Fox