Emerson knives, the bad and the ugly. Worst warranty repair ever.

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leozinho said:
Here's my take. It's not as if Emerson himself took time off from practicing Filipino martial arts or grinding blades or whatever it is he spends his time doing, somehow learned about the OPs near-death experience and the significance of 1300, and decided to change the blade just to spite him. But the OP wants to give away his Emersons over it.

A mistake definitely happened. If you are close to the situation you may be tempted to view it as a travesty. If you are removed from the situation, like I am, you'll view it differently. Is it appalling the the customer service folks didn't get or didn't read his instructions? No. Is it the worst warranty repair ever? No. Worse would be refusing to fix it, as Emerson has done before, I think.
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for a company that goes back on their WORD? Why even bother at that point? It would be the same principle as owning a cheap chinese clone. it becomes worthless.


and basically they didn't fix it. Problem is still there but on a new knife with old used g10 scales.
 
leozinho said:
Here's my take. It's not as if Emerson himself took time off from practicing Filipino martial arts or grinding blades or whatever it is he spends his time doing, somehow learned about the OPs near-death experience and the significance of 1300, and decided to change the blade just to spite him. But the OP wants to give away his Emersons over it.

A mistake definitely happened. If you are close to the situation you may be tempted to view it as a travesty. If you are removed from the situation, like I am, you'll view it differently.

Is it appalling that the customer service folks didn't get or didn't read his instructions? No.

Did Emerson Knives spit in his face and give him the finger (figuratively)? Nope. I reckon most people would have been happy with a new blade, so the person fixing his knife may have thought they were doing him a solid (that being based on the theory that the person that repaired his knife didn't get the word not to replace the blade).

Is it the worst warranty repair ever? No. Worse would be refusing to fix it, as Emerson has done before, I think.
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:thumbdn: I completely disagree, and I am removed from the situation. I, for one, will think long and hard about ever buying one of their knives now.
 
leozinho said:
Here's my take. It's not as if Emerson himself took time off from practicing Filipino martial arts or grinding blades or whatever it is he spends his time doing, somehow learned about the OPs near-death experience and the significance of 1300, and decided to change the blade just to spite him. But the OP wants to give away his Emersons over it.

A mistake definitely happened. If you are close to the situation you may be tempted to view it as a travesty. If you are removed from the situation, like I am, you'll view it differently.

Is it appalling that the customer service folks didn't get or didn't read his instructions? No.

Did Emerson Knives spit in his face and give him the finger (figuratively)? Nope. I reckon most people would have been happy with a new blade, so the person fixing his knife may have thought they were doing him a solid (that being based on the theory that the person that repaired his knife didn't get the word not to replace the blade).

Is it the worst warranty repair ever? No. Worse would be refusing to fix it, as Emerson has done before, I think.
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Yeah, I'm sorry, but I strongly disagree. It certainly wasn't intentional, it was NEGLIGENT. And failed to fix the original problem to boot. That's really, really bad. Hell, you've said it would be worse if Emerson refused the warranty service but that actually would have been a BETTER outcome for the OP. Given the circumstances he would be in less of a bind if they simply didn't have a warranty department.

Do I think they deliberately gave him the finger? No, not at all, but explicit instructions given multiple times various ways were ignored. Again, that's really, really bad.
 
It was a mistake. Somewhere along the line some one dropped the ball. Now did they spat in the OP's face and give him the finger.... ugh no. Why you would think they would
do this intentionally with some kind of malice is wrong. It's unfortunate but why don't you see what Enerson can do to remedy the situation. At least give them a chance before chastising them. I don't think they just toss blades in the trash. Its prob sitting in a bin with others.
 
RIPtastic said:
It was a mistake. Somewhere along the line some one dropped the ball. Now did they spat in the OP's face and give him the finger.... ugh no. Why you would think they would
do this intentionally with some kind of malice is wrong. It's unfortunate but why don't you see what Enerson can do to remedy the situation. At least give them a chance before chastising them. I don't think they just toss blades in the trash. Its prob sitting in a bin with others.
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This would pretty much sum up my feelings on the situation. Somebody down the line just didn't get the memo. I had it happen with a very respected maker, whose quality of customer service is well known. See what they do to try to resolve it. If they fail then back to the beating. To avoid situations like this do everything you can to express your desire not to change the blade( or whatever)-cover letter, and tape the blade and write do no exchange on the tape, anything you can think of. If it is that important, take the extra steps and help them to help you(This won't benefit the OP but maybe someone else in the future).
 
RIPtastic said:
It was a mistake. Somewhere along the line some one dropped the ball. Now did they spat in the OP's face and give him the finger.... ugh no. Why you would think they would
do this intentionally with some kind of malice is wrong. It's unfortunate but why don't you see what Enerson can do to remedy the situation. At least give them a chance before chastising them. I don't think they just toss blades in the trash. Its prob sitting in a bin with others.
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Called them and the lady didn't sound hopeful. I am just saying to go through all that, and not only not get MY blade, but not get the warranty service at all? basically if they would have said no to sending it in, I would be in a better place than I am now.
 
A bit too much drama here....there are people that are diagnosed with cancer and others that have lost children. get real.... sheesh
 
pwerfel said:
A bit too much drama here....there are people that are diagnosed with cancer and others that have lost children. get real.... sheesh
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Really man this is what you post to this guy who had a knife he like and enjoyed? Troll much this is the the place the op can use to vent and you bring that comment I'm sure ing your life you have cried for less. Smh the above post is what's wrong with BF to a T
 
pwerfel said:
A bit too much drama here....there are people that are diagnosed with cancer and others that have lost children. get real.... sheesh
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Ya.... Me missing a knife where my friend had his TOD called from the very thing you just mentioned. Really damn classy. REAL damn classy. You came into the feedback section to do that? Come on really? Get off this forum if you have no intentions of being here.

There is soo much I want to say to this but I know I will get reported if I do, such as I hope your pancreas has the same fate as his or something like that but I wont. You want to be a dick, go to a porn site instead.
 
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