esee warranty

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pathfinder#1

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hello all im new to membership here but not new to bladeforums i have gained tons of knowledge from yall here for a long time.And i think yall are a bunch of good people that have alot of knowledge about knives.i have had an esee izula for about three years now i have used it not abused it well the other day i was prying some creosote pole pieces with it for fire and i got down on it pretty hard it flexed then snapped i sent my knife ups ground to rowen manufacturing with tracking number and complete registration form this was two weeks ago i have tried to contact rowen they did recieve my knife but no answer the answering service said they were on vacation i called esee they are on vacation also hmmmm so just want to know what you guys think i should do i think i should have done recieved my knife by now.:yawn:
 
Hrm, if they are on vacation, give them until monday. If after that there is no response, ask to speak to a senior member of customer service.

Secondly, I think this post of yours contains the longest single sentence I have ever read. :D
 
Yeah, give them some time. They are awesome folks and will take great care of you when they are back. We all need some time off from time to time. It just sucks when it is when we need warranty lol.
 
NJBillK said:
Hrm, if they are on vacation, give them until monday. If after that there is no response, ask to speak to a senior member of customer service.

Secondly, I think this post of yours contains the longest single sentence I have ever read. :D
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I agree and stopped reading after the first half of the first line.
Please, if you want to get some help, some writing structure is in order. Capitalization, punctuation, etc. Not trying to be the grammar police, but come on guy reading that is just painful. Also, patience is a virtue that you should work on.
 
Did you send it to Rowen (maker) or ESEE/Mike Perrin who design, market and I believe manage all the warranty claims ??

From their forums on procedure for claims...

No Questions Asked Warranty. If you break it, we will replace it. Warranty is lifetime and transferable. In other words, we warranty the knife no matter how many times it's been traded, sold or given away. Please note: ESEE Knives are not made to be thrown. They are hardened to a higher Rockwell than throwing knives and will most likely break if thrown, possibly harming the user. So, do yourself and your ESEE knife a favor and DO NOT throw it. Using any knife not meant to be thrown as a throwing knife is idiotic! We would rather idiots not buy our knives.

You MUST complete this form: http://www.eseeknives.com/warranty-replacement-form.pdf and return it with your knife. You must email us a tracking number and the reason you are returning the knife for warranty repair. We suggest you email us before you ship the knife to make sure the knife is covered since we do not warranty normal wear and tear. The knife MUST BE returned using a Priority Mail box.

NOTE: if you are making a warranty claim on our Ethan Becker Cooking Knives, please email the warranty form to Mike Perrin a mike@eseeknives.com. This ONLY applies to our cooking knives. ALL other warranty forms should be emailed to becky@eseeknives.com.

We do not warranty against rust or normal wear and tear. Note: Our knives are made from high carbon 1095 steel. And while 1095 is a top choice for professional cutlery designed for hard use, it will rust and stain if not properly cared for - especially on the cutting edge and around the laser engraving. It is the user's responsibility to keep the blades properly lubricated and cleaned. We suggest using a dry film rust inhibitor such as TUF-GLIDE or TUF-CLOTH.
 
2 weeks is not a long time in the knife warranty service arena, even in the absence of interruptions like vacations/holidays. Just hold tight.
 
You should definitely call ESEE and demand to speak to Mike Perrin. Don't take no for an answer.
And if you can, record the conversation and post it here.
 
okbohn said:
Give them time. They will make it right. Good people.
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Agreed. They're good people, just give them a call when they're back from vacation. I've had to contact them a couple times, and both times they were fantastic to deal with.

arskrg said:
You should definitely call ESEE and demand to speak to Mike Perrin. Don't take no for an answer.
And if you can, record the conversation and post it here.
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Let's not get ahead of ourselves, here. They're on vacation, they'll be back and will answer when they're back. They're not giving them the runaround.
 
calc said:
Let's not get ahead of ourselves, here. They're on vacation, they'll be back and will answer when they're back. They're not giving them the runaround.
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I was thinking more for our entertainment ;)

In retrospect I guess it wasn't a helpful post.
 
arskrg said:
You should definitely call ESEE and demand to speak to Mike Perrin. Don't take no for an answer.
And if you can, record the conversation and post it here.
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Seriously, dude? It's like a $60 knife that has been used for 3 years not a thousand dollar custom that arrived with a major defect and then they dodge him.

I would feel quite grateful to a company willing to replace a (relatively) cheap knife, used for multiple years that I snapped by prying.

OP, I would give them all the time they need, it seems they have a really nice warranty policy if they are willing to replace that knife. Maybe even up to
a month or two, then I'd worry about maybe sending an email or a phone call. Don't stress it and maybe consider buying a backup knife, from this company!
Best of luck.
 
Leftytwogunz said:
Seriously, dude? It's like a $60 knife that has been used for 3 years not a thousand dollar custom that arrived with a major defect and then they dodge him.
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..... demanding to talk to Mike is an ESEE inside joke my friend. I have no doubt the blade will be replaced.
 
pathfinder#1 said:
...i have used it not abused it well the other day i was prying some creosote pole pieces with it for fire and i got down on it pretty hard it flexed then snapped...
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Sounds like knife abuse to me. Consider yourself lucky if it is replaced.
 
So apparently their website got hacked http://www.eseeknives.com/
that sucks. I know this isn't the right thread, but who cares.

On another note, these guys and Benchmade have the best customer service in the industry.
 
Andy the Aussie said:
..... demanding to talk to Mike is an ESEE inside joke my friend. I have no doubt the blade will be replaced.
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OH, an inside joke. All right. Either way I respect a company willing to replace the knife described in this thread. That is why I suggested he buy a backup
from them.

Best of luck.
 
Leftytwogunz said:
Oh ok. My apologies.
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No sweat at all. Like I said above, mine probably wasn't a helpful post.

OP, a little patience will probably go a long way. You'll be taken care of.
ESEE really are a ridiculous value considering the quality of the knives and the warranty.
 
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