Hey guys and girls,
Let me say at once that Kershaw's customer service is really great!
After a round of "testing" to see what American manufacturers would send me a free new catalog I wanted, I received a very nice personal email within 1 day after sending my email, where a very friendly employee told me that she was happy to send me one.
And so it happened!
The zero tolerance industrial catalog is nice and has a cover embossed with the ZT0302 (which I also have
) and looks nicely industrial and military.
The Kershaw 2010 catalog is also a nice work: great pictures, friendly colors and above all nice stories and photos about the techniques they use, such as the composite blades (as they appear on the leek combo edge, yes, got it too :thumbup::thumbup
glued together with copper, or diagrams of a flipper structure, pictures of the various components in natural form of various components of different steels (such as chromium, vanadium etc) and lots of other stuff that is very informative about knives.
and of course the new blades: multiple composite blades, very nice and also some cheaper - but also beautiful - 8Cr13MoV knives (just as the material of the Spyderco persistence and tenacious)
I immediately sent them an emai to thank them. Why??
Because of this: I live in the Netherlands and of the 6 topquality knife manufacturers that I've sent an email to, they (kershaw) are the only ones that have sent me one free of charge (apparently, the spyderco one is still somewhere between the US and europe, so good hopes there too)
This deserves a compliment I think, so here you go.
From 2 european companies, fallkniven also sent a catalog with a personal message from the owner of the company, very nice, thank you!
The rest are really not that much into customer service is what I guess. A catalog incl postage costs $ 20 max. compare that with the potential ambassador it creates, the good vibes for your brand and the fact that I will be able to get some other dudes to buy some more knives of you. It's clear that it is a very good investment in your customers and knives' users.
thumbs up for kershaw :thumbup::thumbup::thumbup:
Let me say at once that Kershaw's customer service is really great!
After a round of "testing" to see what American manufacturers would send me a free new catalog I wanted, I received a very nice personal email within 1 day after sending my email, where a very friendly employee told me that she was happy to send me one.
And so it happened!
The zero tolerance industrial catalog is nice and has a cover embossed with the ZT0302 (which I also have
) and looks nicely industrial and military.The Kershaw 2010 catalog is also a nice work: great pictures, friendly colors and above all nice stories and photos about the techniques they use, such as the composite blades (as they appear on the leek combo edge, yes, got it too :thumbup::thumbup
glued together with copper, or diagrams of a flipper structure, pictures of the various components in natural form of various components of different steels (such as chromium, vanadium etc) and lots of other stuff that is very informative about knives.and of course the new blades: multiple composite blades, very nice and also some cheaper - but also beautiful - 8Cr13MoV knives (just as the material of the Spyderco persistence and tenacious)
I immediately sent them an emai to thank them. Why??
Because of this: I live in the Netherlands and of the 6 topquality knife manufacturers that I've sent an email to, they (kershaw) are the only ones that have sent me one free of charge (apparently, the spyderco one is still somewhere between the US and europe, so good hopes there too)
This deserves a compliment I think, so here you go.
From 2 european companies, fallkniven also sent a catalog with a personal message from the owner of the company, very nice, thank you!
The rest are really not that much into customer service is what I guess. A catalog incl postage costs $ 20 max. compare that with the potential ambassador it creates, the good vibes for your brand and the fact that I will be able to get some other dudes to buy some more knives of you. It's clear that it is a very good investment in your customers and knives' users.
thumbs up for kershaw :thumbup::thumbup::thumbup:
