eyewearrepair.com

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Aug 25, 2007
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Eyewearrepair.com is a company that supplies replacement lenses and arms for various sunglasses. They have free shipping worldwide.

I placed an order with them over 2 months ago for replacement lenses for my Raybans. While I was placing the order, they replied quickly to all my questions.
After I made the payment, I heard nothing for 6 weeks. I mailed them for an update on the status of my order, to which I received this mail

Thank you for Enquiry, to EyeWearRepairs, in general we offer a 48 hour turnaround unless we need to order parts, and we are then at the mercy from our suppliers.
Sorry about the delay in responding back, I will chase please confirm the RB number of the lenses required

That was over 3 weeks ago and after sending them several more mails, I've had no reply.
This is another great example of poor communication. The company appears to be reputable, but 9 weeks with no word on when I can expect the parts is pretty disgraceful.
 
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