FEEDBACK: When is less than "positive" appropriate?

Lapp_Dance

Lapp_Dance

Feedback: +57 / =0 / -1
Joined
Apr 20, 2005
Messages
1,046
Specifically relating to Bladeforums, when would a feedback rating of something less than "positive +1" be appropriate? I have read many of the GB&U threads, and those with bad experiences which eventually get worked out are still considered a positive experience.

I recently had a poor experience, to the point that my character was insulted, and the other party then realized they actually made a mistake. I never received an apology, and any communication I had with the other party all of a sudden dropped off. I had to send a message to make sure my emails were in fact getting through, and received a "yep, thanks" in reply.

Short version: Knife advertised as new. I agree to purchase. Payment is sent 2 full days ahead of promised payment time. Seller is local, and I asked if pickup in person was possible, and told they would be out of town for a few days. No big deal. Seller returns, and I request the knife be shipped due to scheduling conflicts. Seller ships promptly. Knife arrives, but is very much used, not new as advertised. Seller contacted by phone immediately, and photos sent to prove poor condition. Seller states the damage must have been caused by me, or in shipping, since he shipped a new knife. Brief argument via email ensues. Seller then realizes that he did ship a used knife, and had the "new" knife at home by mistake. The "new" knife has now been used and fondled by multiple persons. No statement of "I'm sorry" or "my apologies." I request a return & refund. Return shipping puts me out an additional $11.

In my opinion, this at least deserves a neutral feedback rating. It was most definitely not a positive experience for me, and without having received an apology, makes it even less of a smooth professional transaction.

The seller has 100% for the feedback rating, and I have seen too many times where "long standing members" are quickly defended simply due to the join date and/or paid membership status, versus basic members.

Sorry for rambling, I needed to vent. I did have this in W&C, but was told it may be more appropriate in this forum.

EDIT: For clarification, "local" means a 20 mile drive in one direction. As of the time of this post, 3:36pm EST, the knife was returned at 11:52am EST, and no word as of yet from the seller.
 
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^ I concur. The lack of attention to detail is not worthy of a positive rating. I would say that you should be re funded the shipping cost as well.
 
Here's the way I see it. Would I want to buy from this seller after hearing your experience? No. And how do I know to avoid him? Its because you give him something less than a good rating. Thats the purpose of the rating system. So I want unhappy buyers to give an honest appraisal. And if a honest seller screws up - which any of us can do - he can avoid a bad rating by having good communication, apologizing profusely, making sure the buyer has not suffered out of pocket shipping costs returning the item, and maybe even sending a little Vic Classic or used Opinel as a happy happy gift.

So yeah, something south of a good rating is in order, I think.
 
You didn't have a "less than positive" experience, you had a negative one; rate it as one.

Being told to hang on, even waiting a couple of days for shipping is no big deal (real life gets in the way, I know alot of folks that populate these forums are retired, handicapped or otherwise useless in real life and will complain about anything), as long as what you are buying is legit, in this case it wasn't.
 
I am the party in question, and while I did ship the wrong knife by mistake, his version makes it sound like I tried to cheat him, or that I did it on purpose.

He knew I was going to be out of town, it was in the for sale post.

I never said he damaged the knife, only that I could not understand how what I thought was a new knife could look like that.

After receiving the knife, I put it in my safe, with the yellow wrap and cardboard sleeve. I thought it was untouched until I shipped it.

What had happened is when my brother was over, he was checking out my knives to borrow one, and he must have mixed them up.

I grabbed it, took it to work, they guys I work with took a look at it, I packaged it and sent it. Had I looked at it closer then, or if he had picked it up like originally planned, all this could have been avoided.

I told Nick the new knife had now been inserted into kydex, and had minor kydex scratches, and I would leave it up to him.

He then said this is what he wanted to happen, he would ship the knife back to me in the same packaging, and I would refund his money. That is what I did. He also filed a paypal dispute.

Keep in mind this all occurred between Tuesday at 7:30 pm and Today at 4:34 pm.

I have dealt with Nick before, he is only 20 minutes from me.

When he first contacted me about it, I had just got home from a really bad day at work, and my mind was not as clear as it should have been, and I just went left-brained, and it wasn't until the next morning I checked the other knife and saw it was the new one.

His money has been refunded, as soon as I got home from work.

In my opinion, this did not have to come here, or a dispute filed with Paypal.

If he wants an appology, here it is....Nick, I am sorry I grabbed the wrong knife, and that you had the impression that I thought you did it.

I will leave it up to all who have dealt with me in the past, and those that choose to do so in the future.
 
A dispute ( not a claim, mind you) was filed to make sure I was covered. I am still waiting on the refund to clear since it was filed with an echeck. The transaction is present showing the money however. I was questioned via email wanting to know " what really happened to the knife," and can post the email in it's entirety.

A bad day at work doesn't excuse treating an acquaintance and customer as a liar attempting to defraud you. Hindsight is always 20/20, and a lot of this could have been avoided with better choices.
 
Nick, I told you in the email I was not accusing you of anything, that I just did not understand what had happened. I received the knife back from you today, I refunded your paypal today, I appologised to you, I still think you overreacted with the paypal dispute, negative i trader, and this thread, but it is what it is. I never called you a liar. If this is all about you feelling that your character was hurt, I will appologise again.
If not, please tell me what it is you want.
Please just look at it from my point of view, what would you have thought if you shipped someone a knife you thought was new, and was not. You would be confused like I was. I soon as I found out what happened(about 12 hours later), I made it right.
Once again, I should have removed the coverings and inspected it again before shipping, but at the time I just did think of it.

I am sorry.
 
I will end my participation in this thread. Everything was sorted out, but the overall deal should have been handled better. Per paypal, a dispute has no involvement from them, again it was merely to cover all the bases. The feedback left was as a result of this experience. I accept your apology, and will move along.
 
I think that if Yager covers the return shipping cost, this one can be put to bed. The original error was made by the Seller, so he should bear the return shipping fees.
 
CWL said:
I think that if Yager covers the return shipping cost, this one can be put to bed. The original error was made by the Seller, so he should bear the return shipping fees.
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I am considering this matter finished.

Apparently Yager also leaves retaliatory negative feedback. He was paid ahead of the promised and agreed upon time. As far as I'm concerned as a buyer, paying on time constitutes positive feedback. What could I possibly have done outside of paying the required amount on time would justify negative feedback? Telling the truth about a bad experience gets you a negative rating out of sheer spite and retaliation.
 
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Lapp_Dance said:
I am considering this matter finished.

Apparently Yager also leaves retaliatory negative feedback. He was paid ahead of the promised and agreed upon time. As far as I'm concerned as a buyer, paying on time constitutes positive feedback. What could I possibly have done outside of paying the required amount on time would justify negative feedback? Telling the truth about a bad experience gets you a negative rating out of sheer spite and retaliation.
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I've noticed that is a trend with some people. They apologize in an effort to appear sincere, then smear feces on themselves by doing that. Add one more to the do not deal list.
 
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Lapp_Dance said:
I am considering this matter finished.

Apparently Yager also leaves retaliatory negative feedback. He was paid ahead of the promised and agreed upon time. As far as I'm concerned as a buyer, paying on time constitutes positive feedback. What could I possibly have done outside of paying the required amount on time would justify negative feedback? Telling the truth about a bad experience gets you a negative rating out of sheer spite and retaliation.
Click to expand...

that is not cool and very sad. you should contact a mod and let them know what happened and maybe it can be removed.
 
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