First Emerson. Disappointed. Help!

Return it and get a Hogue. ;)

This is a problem that seems to be fairly consistent with Emerson. Their QC, particularly when you consider the prices involved, is a bit spotty. That's one of the reasons I'm hesitant to recommend them to people.
 
Insipid Moniker said:
Return it and get a Hogue. ;)

This is a problem that seems to be fairly consistent with Emerson. Their QC, particularly when you consider the prices involved, is a bit spotty.
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BS. I constantly here this crap, but after 17 Emersons over 5 years, I have yet to experience it.
 
Murdamook said:
You're truly dull-witted. Read what I said. It was made quite obvious that I was referring to the person talking about his "dirty" handle scales. I addressed the OP at the end of the statement and began said statement with a preface that stated "to the OP:...". I understand how my simple, to the point comment clearly meant for a single individual could confuse you.
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It was nice of you to resort to name calling....... Feel Better about yourself?? :o I did read what you said. And the way I read you comment made me to believe you were referring to the OP. People have different perspectives.
 
-NB- said:
It was nice of you to resort to name calling....... Feel Better about yourself?? :o I did read what you said. And the way I read you comment made me to believe you were referring to the OP. People have different perspectives.
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The name calling was dealt with. Please stay on topic.
 
Pics or it didn't happen :D I love Emerson knives, but I will say I did receive a knife that had horrible lock up brand new out of box , I thought ok It will break in and be just fine, nope lock got worse, eventually failed on me and off she went to EKI got the knife back in 10 days with a new lock bigger stop pin and complimentary spa treatment and didn't even haft to pay return shipping, So if you have a problem SEND IT IN, THEY WILL TAKE CARE OF YOU I PROMISE. I would call them first tell them the problem mention it's a brand new knife , and they will probably offer to give you a new one, or even a different model in the same price range, EKI has some of , if not the best customer service in the business. I do question your motives of posting your bad experience with EKI without first talking to them about the situation, Now it would be different if you got the knife, called EKI and they said , Welp too bad not our problem your S.O.L but that won't happen, again send it in they will take care of you.
 
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Anyone else notice the date that the OP was posted? Also, he has only 3 posts (the other two are sending emails to folks selling Emerson Desert Roadhouses).

I'd say this was an April Fools post, or at the very least a minor complaint as the OP has apparently not been deterred from the Emerson brand.

If you've had bad experiences with the brand, notify the manufacturer and let them get things fixed - I've had issues with all of the "Big 3" production folders (including my beloved Spyderco - and yes, I'm a fanboy). I've done what I could to get the issues corrected and notified the manufacturer. It hasn't made me think twice about buying from those same companies and my experiences have been far more positive than negative.

So far I only own one Emerson, but it's been great and I plan on buying at least two more in the immediate future.
 
cevtv said:
BS. I constantly here this crap, but after 17 Emersons over 5 years, I have yet to experience it.
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17 is a small sample size given how many knives Emerson produces. I don't think it's totally typical for their blades, but if you admit that you constantly hear about it then there's probably something there.
 
Sorry fellas (and possible ladies), I've been caught up with work and haven't had time to check my thread. I work in law enforcement and I mentioned some of the guys I work with carry Emerson's. Every one of their knives are sharp and clean. At this point I believe someone had messed with the knife before it landed in my hands. It was a gift (anniversary) and I found out it was purchased online and it was not from the Emerson website.

The blade is so bad that if you run it across your shirt, you can feel it pulling the fabric. Run it across the carpet and it will pull and leave carpet fuzz on the blade. It's almost funny at this point. I thought it was a fake but it's not. I am convinced at this point that someone attempted to sharpen it and failed miserably.

I've been looking for a Roadhouse and ended up getting one for free as a gift. What I am going to do is sell this one and buy the same blade from the Emerson site and compare. I am positive that it will be drastically better. I will try and post again to let you guys know what the outcome was. Thanks for all the responses!
 
Let me get this right. In your first post, you dropped $200 on it, but 2 days later, it is a free gift?
And now you plan on selling your crappy knife to another unsuspecting person?

Yup, shenanigans.
 
Is it possible that him and his wife have a joint account? So even though he didnt buy it himself, it is still thier money together? I mean thats not completly unralistic is it. Im not saying hes not a troll, im just saying.
 
NMS187 said:
I've been looking for a Roadhouse and ended up getting one for free as a gift.
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I may be wrong, but based on the information provided, I interpret as OP was looking for a Roadhouse and ended up getting one for free as a gift.
Just sayin.
 
Really? Says the guy that drives a Harley. So why the double standard? Harleys have been flying out of the shop for decades with multiply problems that final inspections should have resolved. That is part of owning a Harley, your going to get your hands dirty. However, it will last forever. Can we ride more reliable motorcycles with better fit and finish, without a doubt. We like Harleys because of the feel, look, and ride. Emerson is a family run outfit. A certain percentage will always have isues because manufacturing is never perfect. That is why it is built in to the projected financials.We carry them because we like the feel, look, and metaphorical ride.

However, I have never had an issue with the scores of Emersons I have owned or fondled over the decades. Emerson has never failed me on duty or off duty. Emerson has saved my life and others I have helped. Fanboy, in marketing it is called the "Love Group". I'm guilty as charged. I've never used customer service, but I've heard they are awesome. It's a family business. Yes, I have been flying Emerson and Harley airlines for years. Yes, I'd like a bag of peanuts for the flight.
 
dcmartin said:
I live close to the actual Emerson factory and i stop in from time to time... they are very nice folks to deal with and on numerous occasions have replaced stuff (liner locks, liners and such) while i wait. Very nice about it too.
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So, the Emerson factory is actually open to the public? I don't exactly live near their factory but I'm not that far away from them to the point where I wouldn't consider driving there if I ever have a problem with my any of my Emersons. I'd rather just take the 1 hour drive to get my knife fixed the same day instead of sending it in and waiting a couple of weeks for it to get back.
 
cevtv said:
BS. I constantly here this crap, but after 17 Emersons over 5 years, I have yet to experience it.
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Believe it or not some manufactured items are defective. I worked in manufacturing for 20 yrs and unfortunately sometimes bad products make out the door. Hence the warrantee. Think about it. It can and does happen.
If you contact EKI I'm sure they could tell you what some of the issues were that caused people to send in their knives for warrantee. I once asked Derek at EKI what was the most common repair and he told me it was liner lock wear.
 
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Metal Made Fox said:
So, the Emerson factory is actually open to the public? I don't exactly live near their factory but I'm not that far away from them to the point where I wouldn't consider driving there if I ever have a problem with my any of my Emersons. I'd rather just take the 1 hour drive to get my knife fixed the same day instead of sending it in and waiting a couple of weeks for it to get back.
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I believe they have a store at the factory, but the factory isn't open to the public. I called about touring the factory about a year ago and was told they don't do that. I live 6 hours north of them. I'd totally drive it if I could check out how they're made :)

Don't know about while-you-wait service. Pretty cool if they do it.
 
harleyguy02 said:
I love my Emerson's.. But this is crap.. I get the Chevy thing that Ernie says..but come on..really?

Do we really have to put up with NO final inspection?? This is flat out sloppy and arrogance..

How hard is it to have someone check every knife before it leaves the shop?

Doesn't Ernie realize how much it costs Emerson to have to deal with the same knife twice? Or doesn't he care ?

This is 100% USA made knife that is treated like it is coming out of some sweatshop in China!

I bought a CQC7v from Emerson directly, and those beautiful handles were filthy.. The handles looked like some mechanic just got done changing out a transmission and forgot to wash his hands before packing up my knife.

As a knife lover and business owner, I find this disrespectful to me as a customer.

It's really a chisel grind kinda customer service policy!

Think about it.. They only sharpen one side, as they only check the knives that customers complain about.

I love Emerson's as much as anyone , my mini 15 is my favorite all time knife.

This kind of lack of outgoing quality inspection is exactly what sunk the US auto makers in the 70's.

I don't need to see a picture of your knife.. This song has been played a thousand times.

Oh.. But thank god they have great customer service..
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I've seen both sides of that. They're very hit or miss. When you get a good one they are great knives....... On the flip side.... -_-
 
Reignman said:
I've seen both sides of that. They're very hit or miss. When you get a good one they are great knives....... On the flip side.... -_-
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I love my 2 Emerson's.. I am sorry I offended anyone.. All I am saying is the QC should be much better.
I just look at things from a business perspective. The knives when they are right, are outstanding. For the small sample size (5) I owned, 2 had issues. Too me, that is an awful percentage. I don't think any US manufacturer of anything should have 40% QC issues on anything! Soo let's say I was unlucky..
What is acceptable for QC issues ?
My answer is less than 1%. No one is going to argue that EKI is close to that.
My guess is they probably ship 20% of their knives with issues.
Super Early lockup, dirty, poor centering, etc.
I think your best bet with an Emerson is to buy one second hand, from someone that can work the kinks out.
Again, great knives.. Lousy QC.

Having run my own company for 30 years.. I just have never seen lousy QC be a sustainable model.

BTW-- the guy that was bashing Harley clearly hasn't been on one in 10 years.. Harley makes a damn fine Motorcycle.
Check out the sales and bottom line..and after you do that I have a question.

How big of a building would you need to be able to print the kind of cash they make every quarter? The only person that prints more money than Harley is the US government.
 
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