- Joined
- Aug 15, 2007
- Messages
- 546
Here is my story. I welcome any comments.
The preview:
My friend gave a Leatherman Ti for my last birthday, I assumed it was new but it had no package, only leather pouch. Since I use only full size tools(I am an electrician), after carrying it a few times, it ended up in my trucks glove compartment. The tool was super clean and had very smooth action and even surfaces, the only few light marks or scuffs were on side of a pliers, that could only be seen when you look very close under a certain angle. They were really insignificant and undetectable by a finger touch. They could have been there before I got it or added later from carrying it. So I decided to sell it and listed it on Ebay as used for $39.00 no reserve with Buy it Now for $69.00. Then that weird russian guy from Israel contacts me and asks if I can ship it to Israel. He offered to buy it right away, but I had to shave $10 off from the price at his request. Just per say before the sale I had to answer about a dozen emails from him.
Here is the link to the auction http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=230328099656&ssPageName=ADME:X:RTQ:US:1123
Today I received an email from him. That followed by my responses.
Him, translated from Russian.
Good afternoon! I have received in the morning a parcel and have been simply stunned by a tool condition. After a dinner I have addressed in service centre Leatherman with the request of an estimation of a condition and restoration possibility. To me has answered that the tool was seriously enough used, about what tell deep scratches on pliers which even cannot be smoothed out and eliminated, so they deep. The knife demands editing, bits have been used repeatedly, the wide screw-driver is damaged. A cover for an appreciable length of time carried on a belt. An estimation of a condition 60-62 on a 100 scale! And it you name "mint condition"? For restoration from me took 54shekels ($12)!!! Besides, the set of bits which you also have not sent is necessarily applied on this model (by default)! Today I have received also another Charge TI which has bought for 79,90, including sending cost. Absolutely new, in original packing, with a set of bits. You have sold to me, practically for the same price which just right to present to the vagabond in the street. I am compelled to write a negative response for your deceit! Vitaly.
Me to him. (I admit, I was a little harsh.)
Are you serious? In the description I stated that it was carried, so the leather pouch wear is not a valid complain. The tool had no bit set when I received, so I was not even aware of it. You got the tool that was in the pictures, no bits were there and I have no idea why you think they had to come with it. As far as very tiny scratches that you refer to as "deep" and blade that "needs a touch up" to me is a nonsense. This is a sub $100 multitool and not a $500 custom knife that you expect the cosmetic finish to be flawless, Either way if you unhappy I can take it back and refund your money, I will even cover the shipping. And from now on please write in English, so our message exchange can be documented by Ebay staff. And I won't take lightly you tone and accusations calling me a lier.I have a 100% positive feedback and I won't let a snob and a scandalist to ruin it.
Him to me, translated from Russian.
I ask to forgive, but I will write in that language which is convenient to me! My indignation has been confirmed by representatives of service of company Leatherman and is not unfounded. Besides, if you had not time to notice, I also have 100 % positive reputation and the responses written in fine tone, different from your, affording personal insults. I named a situation a deceit as it was confirmed with experts, but did not try to name the opponent the LIAR and to use personal characteristics, as that: the snob or the rowdy as my education and position in a society contradicts the similar. I have not written a negative response, and before have addressed to you with explanations. My indignation and tone it is quite clear for the specified reasons and abundantly clear that as a result, the affected party I am instead of you. In reply to it you have tried to answer me in the inadmissible form, using personal forms and attempts to accuse of lie me, naming the fact confirmed with representatives of company Leatherman by nonsense. As a result, I will consult today on lawyers of my Club and if they advise to me to write the complaint in eBay and to give you a negative response so that and to be. Yours faithfully, Vitaly.
Me to him:
If you read the EBay rules and regulations , you will find that negative feedback is left when you did not reach the resolution. I offer you a resolution in a form of a refund. Clearly me and I perceive things differently, the tool was like new to me, without mechanical defects and in a very good looking condition. If it was exactly new, I could have sold it as new, however it was listed under used.
I answered your every single email in a timely manner, I lowered the price on the item to meet your offer, and I even mailed you a copy of a postal receipt right after I shipped it(on Saturday, the same day your payment was sent). Now I am offering you a full refund, like I promised. I had a great deal of frustration and spent at least an hour answering your picky questions, dealing with the fact that you refuse provide your communication in the language used on EBay, which is English. I also feel that I should have just thrown it away rather than selling it to you. I don't know what you do for living, but my time is valuable and $60 is not worth it.
Go ahead and leave the negative feedback, I have my right to dispute it.
The preview:
My friend gave a Leatherman Ti for my last birthday, I assumed it was new but it had no package, only leather pouch. Since I use only full size tools(I am an electrician), after carrying it a few times, it ended up in my trucks glove compartment. The tool was super clean and had very smooth action and even surfaces, the only few light marks or scuffs were on side of a pliers, that could only be seen when you look very close under a certain angle. They were really insignificant and undetectable by a finger touch. They could have been there before I got it or added later from carrying it. So I decided to sell it and listed it on Ebay as used for $39.00 no reserve with Buy it Now for $69.00. Then that weird russian guy from Israel contacts me and asks if I can ship it to Israel. He offered to buy it right away, but I had to shave $10 off from the price at his request. Just per say before the sale I had to answer about a dozen emails from him.
Here is the link to the auction http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=230328099656&ssPageName=ADME:X:RTQ:US:1123
Today I received an email from him. That followed by my responses.
Him, translated from Russian.
Good afternoon! I have received in the morning a parcel and have been simply stunned by a tool condition. After a dinner I have addressed in service centre Leatherman with the request of an estimation of a condition and restoration possibility. To me has answered that the tool was seriously enough used, about what tell deep scratches on pliers which even cannot be smoothed out and eliminated, so they deep. The knife demands editing, bits have been used repeatedly, the wide screw-driver is damaged. A cover for an appreciable length of time carried on a belt. An estimation of a condition 60-62 on a 100 scale! And it you name "mint condition"? For restoration from me took 54shekels ($12)!!! Besides, the set of bits which you also have not sent is necessarily applied on this model (by default)! Today I have received also another Charge TI which has bought for 79,90, including sending cost. Absolutely new, in original packing, with a set of bits. You have sold to me, practically for the same price which just right to present to the vagabond in the street. I am compelled to write a negative response for your deceit! Vitaly.
Me to him. (I admit, I was a little harsh.)
Are you serious? In the description I stated that it was carried, so the leather pouch wear is not a valid complain. The tool had no bit set when I received, so I was not even aware of it. You got the tool that was in the pictures, no bits were there and I have no idea why you think they had to come with it. As far as very tiny scratches that you refer to as "deep" and blade that "needs a touch up" to me is a nonsense. This is a sub $100 multitool and not a $500 custom knife that you expect the cosmetic finish to be flawless, Either way if you unhappy I can take it back and refund your money, I will even cover the shipping. And from now on please write in English, so our message exchange can be documented by Ebay staff. And I won't take lightly you tone and accusations calling me a lier.I have a 100% positive feedback and I won't let a snob and a scandalist to ruin it.
Him to me, translated from Russian.
I ask to forgive, but I will write in that language which is convenient to me! My indignation has been confirmed by representatives of service of company Leatherman and is not unfounded. Besides, if you had not time to notice, I also have 100 % positive reputation and the responses written in fine tone, different from your, affording personal insults. I named a situation a deceit as it was confirmed with experts, but did not try to name the opponent the LIAR and to use personal characteristics, as that: the snob or the rowdy as my education and position in a society contradicts the similar. I have not written a negative response, and before have addressed to you with explanations. My indignation and tone it is quite clear for the specified reasons and abundantly clear that as a result, the affected party I am instead of you. In reply to it you have tried to answer me in the inadmissible form, using personal forms and attempts to accuse of lie me, naming the fact confirmed with representatives of company Leatherman by nonsense. As a result, I will consult today on lawyers of my Club and if they advise to me to write the complaint in eBay and to give you a negative response so that and to be. Yours faithfully, Vitaly.
Me to him:
If you read the EBay rules and regulations , you will find that negative feedback is left when you did not reach the resolution. I offer you a resolution in a form of a refund. Clearly me and I perceive things differently, the tool was like new to me, without mechanical defects and in a very good looking condition. If it was exactly new, I could have sold it as new, however it was listed under used.
I answered your every single email in a timely manner, I lowered the price on the item to meet your offer, and I even mailed you a copy of a postal receipt right after I shipped it(on Saturday, the same day your payment was sent). Now I am offering you a full refund, like I promised. I had a great deal of frustration and spent at least an hour answering your picky questions, dealing with the fact that you refuse provide your communication in the language used on EBay, which is English. I also feel that I should have just thrown it away rather than selling it to you. I don't know what you do for living, but my time is valuable and $60 is not worth it.
Go ahead and leave the negative feedback, I have my right to dispute it.
If you're going to do that, then PLEASE list this fellows Ebay handle so those of us that are of a mind can block his bids on future sales. I will ........
