If you are considering the purchase of a Fox knife, specifically the folding Karambit, please read this first; you may want to save up for an Emerson.
About six months ago I bought a Fox Knives folding karambit with aluminum scales. When it arrived I was ecstatic; this knife is beautiful and lightening fast when waved out of the pocket. But then I realized that the pocket clip came with some side-to-side play. I checked the screws and realized that they were tight, the problem was that the three holes in the pocket clip are drilled wider than the screws, thus side-to-side play.
I didn't put too much worry into it and carried it for almost months, using it very lightly: sharpening a pencil three times and pruning off a couple dozen small branches off of some saplings in Tree I.D. class. In January I realized that the screws somehow stripped out and were of no use. This is when I contacted Fox Knives.
I initially conversed with a very polite person named Harmony, who instructed me to send it in with an explanation of what's wrong, a print out of our emails and a return address. All of these things I did, with delivery confirmation (received Jan. 22), then I heard nothing for a little over a month.
I then got a little nervous. I did spend $125 for this thing, which is a chunk of change for a knife that isn't properly constructed IMHO.
I sent two unanswered emails, then called the service department with no answer, and finally got a hold of somebody in customer service. This person was very polite as well and she told me she would find out what the deal was.
I immediately got an email from somebody named Roland in the repairs department consisting of this: "We are ready to ship your knife back to you. May I please collect your address? Thank you."
I gave them my address, again, and asked him if he was able to fix it, response: "Yes I re tapped the screw holes and put American 2-56 thread screws to hold the clip for you. Please let me know that you receive it. Thank you!"
That was on March 7. On the 25th of March I sent them another email telling them that I have run out of patience and need an explanation ASAP as to why the hell my knife isn't in my hand yet where I get this response: "Thank you for your email. I repaired your knife for you already unfortunately your package was held in shipping awaiting an address confirmation. I just pushed it through for you and I am sorry about the hold up. You should be receiving it soon. Thank you for your patience. Please feel free to let me know if you have any questions or concerns."
Today is 28 March, it finally came back to me today. The original screws were black with a flat head, pretty slick looking. The replacement screws are shiny-as-hell chrome with rounded head, super-freakin-goofy looking!
The whole knife has a mat finish in various shades of gray, this made absolutely no sense whatsoever.
On top of that, it sat neglected for so long getting "repaired" that the blade has some light corrosion. Pretty pissed about this.
There are plenty of knife companies out there that I do business with, this one will not be making any more of my money.
I hope that if you have to send a knife in to Fox Knives for repairs (and if you bought one of their folding karambits, you will) you have more patience than I.
About six months ago I bought a Fox Knives folding karambit with aluminum scales. When it arrived I was ecstatic; this knife is beautiful and lightening fast when waved out of the pocket. But then I realized that the pocket clip came with some side-to-side play. I checked the screws and realized that they were tight, the problem was that the three holes in the pocket clip are drilled wider than the screws, thus side-to-side play.
I didn't put too much worry into it and carried it for almost months, using it very lightly: sharpening a pencil three times and pruning off a couple dozen small branches off of some saplings in Tree I.D. class. In January I realized that the screws somehow stripped out and were of no use. This is when I contacted Fox Knives.
I initially conversed with a very polite person named Harmony, who instructed me to send it in with an explanation of what's wrong, a print out of our emails and a return address. All of these things I did, with delivery confirmation (received Jan. 22), then I heard nothing for a little over a month.
I then got a little nervous. I did spend $125 for this thing, which is a chunk of change for a knife that isn't properly constructed IMHO.
I sent two unanswered emails, then called the service department with no answer, and finally got a hold of somebody in customer service. This person was very polite as well and she told me she would find out what the deal was.
I immediately got an email from somebody named Roland in the repairs department consisting of this: "We are ready to ship your knife back to you. May I please collect your address? Thank you."
I gave them my address, again, and asked him if he was able to fix it, response: "Yes I re tapped the screw holes and put American 2-56 thread screws to hold the clip for you. Please let me know that you receive it. Thank you!"
That was on March 7. On the 25th of March I sent them another email telling them that I have run out of patience and need an explanation ASAP as to why the hell my knife isn't in my hand yet where I get this response: "Thank you for your email. I repaired your knife for you already unfortunately your package was held in shipping awaiting an address confirmation. I just pushed it through for you and I am sorry about the hold up. You should be receiving it soon. Thank you for your patience. Please feel free to let me know if you have any questions or concerns."
Today is 28 March, it finally came back to me today. The original screws were black with a flat head, pretty slick looking. The replacement screws are shiny-as-hell chrome with rounded head, super-freakin-goofy looking!
The whole knife has a mat finish in various shades of gray, this made absolutely no sense whatsoever.
On top of that, it sat neglected for so long getting "repaired" that the blade has some light corrosion. Pretty pissed about this.
There are plenty of knife companies out there that I do business with, this one will not be making any more of my money.
I hope that if you have to send a knife in to Fox Knives for repairs (and if you bought one of their folding karambits, you will) you have more patience than I.
