GarrettWade - anyone ordered from them?

I've ordered from them and had no problems though I felt that their shipping costs are on the high side.

As far as I know they have a reputation of being a solid company.
 
I've ordered farriers tools(hammers) from them,no problems.
Don't remember shipping costs.

Doug
 
Guys, he's in Ukraine and needs an international shipping experience. The only one I found was to Australia and it wasn't good.
 
Ed, I was just trying to say that from all I've ever heard they are reputable and I believe they'll do the right thing in the event of issues. Understood that he's overseas but I figure he'd like to know their reputation whether here or abroad. One instance may not be enough to go on as I'm sure you'd agree.
 
Hi Molly-Coddle,
My name is Petra. I am a technician at the GarrettWade Company. I'm sorry you haven't received a prompt response to your inquiry; please email your questions directly to Mr. Orin Fraser at orinfraser@garrettwade.com. He's in charge of customer service, he's a great guy, and he'll help you right away. If you have any questions about our products, please email me at pope@garrettwade.com Thanks and I hope to hear from you. Petra
 
Hi Molly-Coddle,
My name is Petra. I am a technician at the GarrettWade Company. I'm sorry you haven't received a prompt response to your inquiry; please email your questions directly to Mr. Orin Fraser at orinfraser@garrettwade.com. He's in charge of customer service, he's a great guy, and he'll help you right away. If you have any questions about our products, please email me at pope@garrettwade.com Thanks and I hope to hear from you. Petra

Now that is service.
During my woodworking days I shopped at the GW store regularly. Quality products and a knowledgeable staff.
 
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