Good Customer Service from Gerber

daizee

daizee

Knifemaker / Craftsman / Service Provider
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Dec 30, 2009
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Hi People,

I have this old Gerber Paraframe, and the axle pin sheared off a the head. It's not a super duper knife, but it's been around the block and has some sentimental value. Within an hour an hour I had a response to my email inquiring if I could buy a replacement axle pin.

Note that the Paraframe sells for maybe $20 in-store, and is made in China. Yet Gerber shipped me a new pin asap for free, along with a little torx driver.

I was basically done buying Gerber knives, mainly because I prefer other stuff and am willing to spend a little more than in the past. However, they treated me so well that I will now likely replace my stolen EZ-out (from like 5 years ago) at some point to keep as a backup merely because Gerber did right by me. It's not a priority, but it's back on the list.

So far I've had the best customer service experiences with American firearms and knife manufacturers. Keep up the quality and service and customers will stick with you!

Cheers,

-Daizee
 
That's excellent, particularly in light of some of the Gerber bashing that occurs. Not only did they have the part (unlike some companies) they didn't even charge for it.
 
Good news. I've not had an occasion to deal w/ Gerber CS, but I've dealt w/ Benchmade and Spyderco CS and both have treated me well. I agree w/ you that knife companies are staffed by some pretty good/nice people.
 
cgmblade said:
Good news. I've not had an occasion to deal w/ Gerber CS, but I've dealt w/ Benchmade and Spyderco CS and both have treated me well. I agree w/ you that knife companies are staffed by some pretty good/nice people.
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On another note..., unfortunately I can't say the same about the Customer Service of SOG. :thumbdn:
 
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