First experience with GEC customer service was, in a word, amazing.
Northfield #23 Pioneer, brand new, needed a slight adjustment.
Sent the knife Priority Mail (along with a brief note) on a Wednesday, and that very Friday
I received an email that the knife had been repaired and was being returned to me Federal Express Ground.
It arrived Tuesday.
6 day turnaround including shipping both ways!!
And not only was the adjustment taken care of perfectly; but in addition the handle scales (wood) were beautifully oiled to bring out the grain,
and the blade was sharpened to a hair popping edge.
I've almost always been really pleased with the customer service of quality knife companies, but this experience was really outstanding.
Definitely thought it deserved a mention with a big :thumbup:.
Northfield #23 Pioneer, brand new, needed a slight adjustment.
Sent the knife Priority Mail (along with a brief note) on a Wednesday, and that very Friday
I received an email that the knife had been repaired and was being returned to me Federal Express Ground.
It arrived Tuesday.
6 day turnaround including shipping both ways!!
And not only was the adjustment taken care of perfectly; but in addition the handle scales (wood) were beautifully oiled to bring out the grain,
and the blade was sharpened to a hair popping edge.
I've almost always been really pleased with the customer service of quality knife companies, but this experience was really outstanding.
Definitely thought it deserved a mention with a big :thumbup:.
