great eastern service sucks

Feedback: +0 / =0 / -0
Joined
Jun 19, 2006
Messages
2,166
well i just called great eastern about my knife in for repair-
i was told point blank that it was a fine knife(even with a bent blade) and they weren't going to fix it-they said they were going to refund me instead-

i didnt ask for a refund they told me i was getting one-

this is a piss poor company that should be avoided at all costs-
 
Sorry to hear you are having such a poor experience with GEC. With the cash back in your pocket, you can take it as a learning experience and move on.

I suppose they could have claimed there was nothing wrong with the knife, and just sent it back untouched.

Sounds much worse to me than a refund.
 
sword and shield -why dont customers deserve a repaired or replaced knife in you opinion?

didnt the owner tell a bf member the customer is always right? so im wrong in wanting a new knife without a bent blade ?
 
sword and shield -why dont customers deserve a repaired or replaced knife in you opinion?

didnt the owner tell a bf member the customer is always right? so im wrong in wanting a new knife without a bent blade ?

I wonder if, with their limited runs, a new knife of the same model was not an option. If it was not, I do think that should have been explained to you.

Still, I think, no harm, no foul, as it were, and you can go spend the cash on a different slippie.

All that said, thanks for sharing your experience. The more data we all have, the better!
 
I learned early on about gec, When I asked about problems with one of their 1st knives I was told "it was fine with them if I sent it back, they had people on a waiting list who would buy it for more money than they sold it to me for"

That was the end of my business with that company. I could care less about their knives & will spend my $$ elsewhere.

Dave
 
It is probably easier and cheaper to refund your money and let you go out and buy the new one rather than have a whole department refurbishing knives so they can replace the occasional flawed one. Nothing personal, just a cold, hard business decision.
 
Complete refund sounds fair to me.

But of course that defective knife will get sold to someone else - that's why they didn't want to repair it for you.

-Bob
 
If someone tells me that a knife with a bent blade ( I seem to recall it was the tip) was a fine knife :grumpy: , I'd be real skeptical about doing business with them again.

They should have offered you a repair or new knife. If they wanted to also offer you the choice of a refund, all well and good. Sounds like a company whose policy doesn't include making sure the customer is happy.

They are on my don't buy list. :thumbdn: There are too many good companies out there that will appreciate my business.
 
Doesn't seem like they care too much about their target market, serious knife users and collectors. Joe schmo is not going to pay 80 plus for a knife. You would think as a new company they would bend over backwards for our business. The word is out in a few of the forums regarding quality and service.
I wanted to try one of their knives myself, but not when I can get hasel free service from Buck, Case or Remington.
 
Complete refund sounds fair to me.

But of course that defective knife will get sold to someone else - that's why they didn't want to repair it for you.

-Bob

Yep , have you seen how fast these things are selling? you blink and you miss them.

Rusty1
 
I learned early on about gec, When I asked about problems with one of their 1st knives I was told "it was fine with them if I sent it back, they had people on a waiting list who would buy it for more money than they sold it to me for"

That was the end of my business with that company. I could care less about their knives & will spend my $$ elsewhere.

Dave

To me, this pretty much sums up there true agenda. Sell the POS for as much $$$$ is the market will bare, quality and customer service be damned.:thumbdn:
 
I for one had the pleasure of speaking with part owner and President Bill Howard about the first 2 knives I bought. They were miserable, so bad I did not even realize they had half stops. It's real hard to tell a guy how bad a knife his company made. Well, we did have a good conversation and came to the agreement that the customer is usually right if he has a complaint. We also agreed that no knife is perfect, but that they must meet certain standards. All in all, I enjoyed talking to him and surprised that he took the time to talk with a collector. I sent my knives out and Bill Howard looked at my knives on a Saturday and they were back 4 weeks later, both much better than average but not near custom either. I did feel that they were worth more than I paid for them by about $20.00.
Since that time I have purchased 34 more through various sources, 1 set being for my son. I for one am very happy that I did not let 2 bad ones cloud my judgement, this is a REAL START UP, not like Canal Street Cutlery, whose knives I also like and collect, I must have at least 30 including a first years mint set. But Canal Street Cutlery is not a pure start up, it is mostly former Schrade employees in a building where millions of knives have been made. Not so with GEC, where there was not already a trained pool of master cutlers to pick and choose from.

Out of 36 knives now ALL are sharp, not a dull blade in the bunch. If I have but one gripe it is that quality in my 36 ranges from average to virtually near custom for 7 of them. I make knives and sheaths, have little time for forums, and I have a critcal eye. The fact that I can tell the difference between #2 and #20 is something that can drive a former QC guy WITH start up experience, up a wall. The knives I bought, are they worth it? YES all but the first 2 at first, which were reborn and after all was said and done, they were worth it. Some of these knives have less than 100, less than 80, some even less than that. Whether GEC falls or survives (looks VERY promising for a long survival), these 2006 knives look to be very sought after collectables and should be a great investment, either way the ball bounces. I know the pitfalls of production, I know start ups and I definitely know QC.

What I do keep seeing is the venomous rants about GEC from rosconey2 here at Blade and just recently at allaboutpocketknives.com as rosconey where he continues to deliver rants about poor quality knives he supposedly got but we have never seen a picture of yet. We have called him on his rants at AAPK a few times where I'm a moderator and I have numerous complaints via the pm system and we are near blocking him out. Only a fool will rant about knives that the general populace likes. I don't know why folks are prone to listen to negative comments more than they are the positive. I do know those that listened are now ticked off because they feel like they lost thier chance to own a collectable that is surely to increase in value with time.

I got 4 PM's complaining about rosconey just today alone at AAPK, keep him over here, we don't want him or his inciteful rants, enough is enough!

BTW, which company is paying rosconey to rant? I mention this because it is not normal to rant over a couple of knives for months, starting 3 posts here and who knows how may over there that have been deleted for content (language).

Buy one and decide for yourselves, the latest ones have been great. Anyone that knows Bill Horn, knows that they will get their money back if they don't like.
 
Okay, fellas, let's not get into personal attacks here or this thread is going to have to be locked.

(rosconey2, that means that there is no need for you to respond in kind to Hukk's remarks.)

Hukk, I don't always agree with some of the things that rosconey2 has posted here or elsewhere but I have to draw the line at your making inferences that he is being paid to make the assertions he has. That's even worse than what you're accusing him of doing and just bad form.

In any case, we're not going to start getting into finger pointing and bashing others on this forum. What you choose to do offline or via email/PM is your business.

Thank you for respecting that. This community is too important to me to see it go up in flames.
 
Okay, fellas, let's not get into personal attacks here..

..Hukk, I don't always agree with some of the things that rosconey2 has posted here or elsewhere but I have to draw the line at your making inferences that he is being paid to make the assertions he has. That's even worse than what you're accusing him of doing and just bad form.

Great Point / Great Call!. This is one community where there has always been 0 tolerance for that type of behavior.:thumbup:

Remember guyz Spark created 'Wine & Cheese' here for folks who want to beat on each-other..
 
Hukk,
Just wanted to make a correction regarding Canal Street. They're not making knives in the same building Imperial Schrade was in, that premises was taken over by the bank and now lies vacant. I believe it's twelve or fifteen guys that started up their company in the second floor of the original Schrade building that was empty since I believe some time in the early sixties (it now houses a window company on the first floor). They were an actual start up save for the years of experience, having no equipment or customers, just a big empty room.

Eric
 
Thanks for the correction. I guess my main point got lost, I usually don't talk/write that much. We been hearing about same old thing, starting 3 posts, same thing. Really, at some point cut your losses and go on with life. Let go, it's just a couple knives. At some point let the whining stop and get on with life. Anything different is abnormal.
 
Thanks for the correction. I guess my main point got lost, I usually don't talk/write that much. We been hearing about same old thing, starting 3 posts, same thing. Really, at some point cut your losses and go on with life. Let go, it's just a couple knives. At some point let the whining stop and get on with life. Anything different is abnormal.

We like abnormal at Bladeforums. If you think that statement is odd, check out our Customs Forum. Very surly bunch of Forumites we have there, but HIGHLY educated. The fellows are much mellower at the Traditional Forums, I lurk there but don't post. Too folksy.

While Rosconey can be a bit reactionary, he is certainly entitled to rant when and where, as long as he follows the rules, which he does. For some people, the opportunity to endlessly gripe about bad experiences is almost as much fun as good experiences. It takes all kinds.

BTW, sucky knives are sucky knives.

Best Regards,

STeven Garsson
 
boy its going to be hard to keep my mouth shut about hukk and aapk forum-

i wont be bullied into a love fest -
you deleted the post at aapk-so whos getting the money from a knife company-btw i did edit to keep him happy,not happy enough i guess-

btw-if a get a good knife i am just as zealous about good postings about it-and i also think his "real startup" excuse for them is asinine and the no photo from me stuff is a sad attempt to make me out to be a azz-i would love to meet him face to face for those remarks-

now im starting to wonder if i was denied service because of hukk- who moderates another forum-might he have given them my personal info so they knew whos knife it was?
and does this make gec out to be a vindictive company for acting like that?
 
Back
Top