green pm2 waiting list

Hmmm... the 'RIGHT' thing would have been to work through the pre-order backup list first. People who have been patiently waiting for over a year should have first crack at an item that has generated this much attention. I didn't have one pre-ordered, but I'm pretty disgusted with the way that they handled it. I'll not be ordering any more knives from KW, and will be requesting to be removed from their mailing list.
 
Doesn't seem like doing the right thing is pretty common these days...

We have all sorts of excuses too. :p
 
Currahee said:
The first one I had in my cart this morning evaporated in a "Server Error" during checkout.
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Their server was absolutely slammed and could not handle the load. I wondered how many people they had contacted about the knives being available. Maybe they contacted everybody on the list and those people told all of their friends. I didn't see any of the news leaked on the net anywhere though.

I made sure to get to work early this morning so I would be ready. I was checking their site starting at 7:45 because I wasn't sure how they would announce the knives and I wanted to be ready and logged in and so forth. Around 7.45 I was looking around the site and refreshing every couple of minutes and the site was working at normal speed. Somewhere between 7:50 and 7:55 the site became very slow and would take 30 seconds or more to reload. At 8:00 straight up still out of stock. I was not refreshing continuously, maybe every 30-60 seconds and it would take up to 30 seconds to reload. About 8:02 the "add to cart" button became active to I hit it and immediately went to checkout. At that time the site was very slow, and their checkout process goes endlessly from page to page. First they show you the cart, then they show you your order again and you have to agree to something else, and there is another screen where you can enter a coupon code then another screen where they explain why they don't take paypal. And then you get a screen with your shipping address which I had already entered in my account. The next screen gets your credit card information, then the dreaded "server error", so I try again and it tells me that my credit card number is incorrect. I'm holding the card in my hand and all of the numbers match so I hit back and go again, this time it tells me my cart is empty and I realize that they sold out. Going through this multitude of screens with their slow server took about 11 minutes. I was thinking that I probably got going as fast as anybody and everybody else was having the same slowdowns that I was, but enough people managed to get server response faster than I did to enable them to sell out.

I was very frustrated, I've been on the waiting list since April 8. If they had handled the waiting list in order there would be a good chance that I could have gotten a knife. As it was it was a tremendous frustration and letdown. I don't know if I will consider KW for future purchases or not. I really want one of the S90V Manix 2's but if it is handled the same way as the green PM2 then only the flippers will be getting them. It may be a long time before I can look at my other Spyderco knives without thinking of these frustrations, and this is a serious buzzkill for my enjoyment of the hobby. For now I'm going to switch my purchases to Benchmade and ZT. Spyderco are you listening? KW are you listening? Lots of frustrated customers and potential customers here. Lots of lost sales to other brands. I hear people continue to praise Spyderco for the limited knives that they make with special steels. Well Benchmade and ZT have production models with premium steels that you can buy all day long at normal discount prices. You don't have to fight or bribe the flippers and you don't have to endure sellers that might let you buy a knife.

I have already sent an email to KW expressing a little bit of displeasure with how they handled this. I may word a longer email with constructive criticism for their practices. I'm not going to complain to them anymore, I'm sure that they have gotten significant complaints already, but I'm going to suggest to them that they have a LOT of frustrated customers out there. I'm sure there are some customers that they would not want to meet face to face until the customers have had 6 months to cool off and recover.
 
bdmicarta said:
Their server was absolutely slammed and could not handle the load. I wondered how many people they had contacted about the knives being available. Maybe they contacted everybody on the list and those people told all of their friends. I didn't see any of the news leaked on the net anywhere though.

I made sure to get to work early this morning so I would be ready. I was checking their site starting at 7:45 because I wasn't sure how they would announce the knives and I wanted to be ready and logged in and so forth. Around 7.45 I was looking around the site and refreshing every couple of minutes and the site was working at normal speed. Somewhere between 7:50 and 7:55 the site became very slow and would take 30 seconds or more to reload. At 8:00 straight up still out of stock. I was not refreshing continuously, maybe every 30-60 seconds and it would take up to 30 seconds to reload. About 8:02 the "add to cart" button became active to I hit it and immediately went to checkout. At that time the site was very slow, and their checkout process goes endlessly from page to page. First they show you the cart, then they show you your order again and you have to agree to something else, and there is another screen where you can enter a coupon code then another screen where they explain why they don't take paypal. And then you get a screen with your shipping address which I had already entered in my account. The next screen gets your credit card information, then the dreaded "server error", so I try again and it tells me that my credit card number is incorrect. I'm holding the card in my hand and all of the numbers match so I hit back and go again, this time it tells me my cart is empty and I realize that they sold out. Going through this multitude of screens with their slow server took about 11 minutes. I was thinking that I probably got going as fast as anybody and everybody else was having the same slowdowns that I was, but enough people managed to get server response faster than I did to enable them to sell out.

I was very frustrated, I've been on the waiting list since April 8. If they had handled the waiting list in order there would be a good chance that I could have gotten a knife. As it was it was a tremendous frustration and letdown. I don't know if I will consider KW for future purchases or not. I really want one of the S90V Manix 2's but if it is handled the same way as the green PM2 then only the flippers will be getting them. It may be a long time before I can look at my other Spyderco knives without thinking of these frustrations, and this is a serious buzzkill for my enjoyment of the hobby. For now I'm going to switch my purchases to Benchmade and ZT. Spyderco are you listening? KW are you listening? Lots of frustrated customers and potential customers here. Lots of lost sales to other brands. I hear people continue to praise Spyderco for the limited knives that they make with special steels. Well Benchmade and ZT have production models with premium steels that you can buy all day long at normal discount prices. You don't have to fight or bribe the flippers and you don't have to endure sellers that might let you buy a knife.

I have already sent an email to KW expressing a little bit of displeasure with how they handled this. I may word a longer email with constructive criticism for their practices. I'm not going to complain to them anymore, I'm sure that they have gotten significant complaints already, but I'm going to suggest to them that they have a LOT of frustrated customers out there. I'm sure there are some customers that they would not want to meet face to face until the customers have had 6 months to cool off and recover.
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Don't buy a S90V Manix 2 from KW,,buy it from one of the flippers on the aftermarket. That way you can say you didn't buy it from KW :rolleyes:
 
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KrisOK said:
Hmmm... the 'RIGHT' thing would have been to work through the pre-order backup list first. People who have been patiently waiting for over a year should have first crack at an item that has generated this much attention. I didn't have one pre-ordered, but I'm pretty disgusted with the way that they handled it. I'll not be ordering any more knives from KW, and will be requesting to be removed from their mailing list.
Click to expand...

Good, don't buy any more from KW, I'll gladly buy your portion.:cool::D
 
bdmicarta said:
Their server was absolutely slammed and could not handle the load. I wondered how many people they had contacted about the knives being available. Maybe they contacted everybody on the list and those people told all of their friends. I didn't see any of the news leaked on the net anywhere though.

I made sure to get to work early this morning so I would be ready. I was checking their site starting at 7:45 because I wasn't sure how they would announce the knives and I wanted to be ready and logged in and so forth. Around 7.45 I was looking around the site and refreshing every couple of minutes and the site was working at normal speed. Somewhere between 7:50 and 7:55 the site became very slow and would take 30 seconds or more to reload. At 8:00 straight up still out of stock. I was not refreshing continuously, maybe every 30-60 seconds and it would take up to 30 seconds to reload. About 8:02 the "add to cart" button became active to I hit it and immediately went to checkout. At that time the site was very slow, and their checkout process goes endlessly from page to page. First they show you the cart, then they show you your order again and you have to agree to something else, and there is another screen where you can enter a coupon code then another screen where they explain why they don't take paypal. And then you get a screen with your shipping address which I had already entered in my account. The next screen gets your credit card information, then the dreaded "server error", so I try again and it tells me that my credit card number is incorrect. I'm holding the card in my hand and all of the numbers match so I hit back and go again, this time it tells me my cart is empty and I realize that they sold out. Going through this multitude of screens with their slow server took about 11 minutes. I was thinking that I probably got going as fast as anybody and everybody else was having the same slowdowns that I was, but enough people managed to get server response faster than I did to enable them to sell out.

I was very frustrated, I've been on the waiting list since April 8. If they had handled the waiting list in order there would be a good chance that I could have gotten a knife. As it was it was a tremendous frustration and letdown. I don't know if I will consider KW for future purchases or not. I really want one of the S90V Manix 2's but if it is handled the same way as the green PM2 then only the flippers will be getting them. It may be a long time before I can look at my other Spyderco knives without thinking of these frustrations, and this is a serious buzzkill for my enjoyment of the hobby. For now I'm going to switch my purchases to Benchmade and ZT. Spyderco are you listening? KW are you listening? Lots of frustrated customers and potential customers here. Lots of lost sales to other brands. I hear people continue to praise Spyderco for the limited knives that they make with special steels. Well Benchmade and ZT have production models with premium steels that you can buy all day long at normal discount prices. You don't have to fight or bribe the flippers and you don't have to endure sellers that might let you buy a knife.

I have already sent an email to KW expressing a little bit of displeasure with how they handled this. I may word a longer email with constructive criticism for their practices. I'm not going to complain to them anymore, I'm sure that they have gotten significant complaints already, but I'm going to suggest to them that they have a LOT of frustrated customers out there. I'm sure there are some customers that they would not want to meet face to face until the customers have had 6 months to cool off and recover.
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I understand your frustration and agree this was not the appropriate way to handle the backup list. Hindsight being 20/20 I don't think Knifeworks should have ever done a backup list. They should have fulfilled the pre-orders and any left should have just been posted on their website without notice. Then everyone would have had a fair shot. But this is life and life isn't fair, so hopefully you can move on and not let this tarnish your opinion of Spyderco because really had nothing to do with it. They delivered a product to Knifeworks and after that they had no control over what happened.
 
Jay S. said:
I called to ask why I didn't get get a confirmation and to see if in fact my order had gone through. I was told that they pulled the knives off the website because they oversold them by a large amount. Doesn't seem to be a software/platform issue as much as piss poor customer service and planning.
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Ahhh gotcha. Man that sounds annoying :/ Sorry that happened to you, and to anyone else this happened to.
 
Bull Mountain Custom said:
I understand your frustration and agree this was not the appropriate way to handle the backup list. Hindsight being 20/20 I don't think Knifeworks should have ever done a backup list. They should have fulfilled the pre-orders and any left should have just been posted on their website without notice. Then everyone would have had a fair shot. But this is life and life isn't fair, so hopefully you can move on and not let this tarnish your opinion of Spyderco because really had nothing to do with it. They delivered a product to Knifeworks and after that they had no control over what happened.
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We always get this a lot. Instead of just accepting this, might it not be a good attitude to always try to find ways to make, at least some parts of life, fair?
 
I always thought a back-up list was just a general list of people who expressed interest in purchasing a limited knife if there are any leftover. Meaning......a list of people the online retailer, etc would contact at one time and let them know that the remaining number are ready for purchase. Then it's first come first serve just like the pre-order.
Imagine if you had 500 people on a back-up list and 50 extra knives to sell. You would have to contact a small number on the list then wait to see if they are still willing to purchase. If someone passes from the waiting list then you have to keep contacting people on the list until they are all sold It could become a week or two week process for the dealer just to wait to hear back from the individuals they contact and finally sell the remaining knives. It's too time consuming to do it that way and takes too many man hours for staff.
 
Tie up funds for over a year commissioning a special run of knives,
offer preorder slots for $20 on a discounted price,
then offer your customers an equal chance at left overs knives - at the same low discount price.

What a hiney wipe, at least that's what I'm getting from these responses.

I would adopt the Bento Box / Hinderer dealer pricing scheme after reading this if I was a dealer.
Your going to get reamed either way, right? Might as well sell the leftovers at full retail.

Good thing we have guys like Roger as dealers instead of me, huh.
 
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Better take a bit longer and consume a few more man-hours than have a bunch of customers who are now pretty steamed at you.

Bimmer1 said:
I always thought a back-up list was just a general list of people who expressed interest in purchasing a limited knife if there are any leftover. Meaning......a list of people the online retailer, etc would contact at one time and let them know that the remaining number are ready for purchase. Then it's first come first serve just like the pre-order.
Imagine if you had 500 people on a back-up list and 50 extra knives to sell. You would have to contact a small number on the list then wait to see if they are still willing to purchase. If someone passes from the waiting list then you have to keep contacting people on the list until they are all sold It could become a week or two week process for the dealer just to wait to hear back from the individuals they contact and finally sell the remaining knives. It's too time consuming to do it that way and takes too many man hours for staff.
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Yeah, BBS is right at the very top of what Spyderco would allow to sell them for. MSRP is +/- $200, they are already at $189...$179 during the first run. I'm sure their itching to raise it again. That site is a complete ream job. I refuse to give them my business. That's what people should do if they are unhappy, vote with your wallet. Got my blue ones on the secondary before the craze so I made out real good.

I'm happy with Roger :D
 
I say screw the sprint paras and all the crap that comes with them. Theres a point where if the hobby and search for new knives becomes a pain and causes this much heartache for some than why keep bothering. For some different color G10? The flagship model paras are just as great. But even those knives have succumbed to this frenzy. Hell I only own the paramilitary 1 and thats just fine for me.

Really guys... Seeing people pay over $350 for a paramilitary is just crazy. I don't care how much carbon fiber or super steel it has. But yet every-time a sprint run is released the same cycle is started over with not enough being released and a week later seeing a 80% markup which some people still pay which justifies the price for some.
Its the same knife, costs Spyderco the same if not a very little more to produce. All the rest is hype.
 
Sour grapes. I got up early, got my order in, and received confirmation that it shipped later that day. It was my first time purchasing from them, and it was good.

Yes, their website was getting slammed, but that's only because there was so much demand. You don't see so many people whining when BF is down for large amounts of time and people can't access the Exchange, do you?

If they decided to sell the knives at MSRP, then I might ask that they use better infrastructure for their website and implement a better checkout system. Instead, the price was well below MSRP. They contacted all those that requested to be notified if there were any left over, and it was first come first serve for whoever could make it through the checkout process before they ran out.
 
singularity35 said:
We always get this a lot. Instead of just accepting this, might it not be a good attitude to always try to find ways to make, at least some parts of life, fair?
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I bet the folks that grabbed one in the dash this morning feel like life is good and fair. This all boils down to perspective and attitude. This type of ranting makes me sad for my kids.

I wonder what Jim Bowie would make of all this?
 
jtoler_9 said:
I bet the folks that grabbed one in the dash this morning feel like life is good and fair. This all boils down to perspective and attitude. This type of ranting makes me sad for my kids.

I wonder what Jim Bowie would make of all this?
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The fact that you think changing attitudes for the better is not worthwhile, makes me sad for your kids J. :(

What relevance does what a knife fighter from the past think about what is going on now, have?
 
That was entirely not what happened. I was there the INSTANT they came online and I had one in my cart. I did everything I was supposed to and yet I didn't get a knife. The system totally failed and it was therefore their cock-up entirely. Let me sketch a scenario for you: a very exclusive restaurant is always over-subscribed and has more customers than tables. They ask those who are waiting for a table to queue in the bar. A fair crowd has gathered. The maitre'd, instead of following the first come, first served principle, instead tells all the people waiting that they must rush into the restaurant at once and whoever sits down at the table first, gets it. The stampede occurs, chaos ensues, fights break out, candles are knocked over, a fire starts and the restaurant burns down. THAT is what happened at KW yesterday. It was a dumb thing to do, period.

huckabee said:
Sour grapes. I got up early, got my order in, and received confirmation that it shipped later that day. It was my first time purchasing from them, and it was good.

Yes, their website was getting slammed, but that's only because there was so much demand. You don't see so many people whining when BF is down for large amounts of time and people can't access the Exchange, do you?

If they decided to sell the knives at MSRP, then I might ask that they use better infrastructure for their website and implement a better checkout system. Instead, the price was well below MSRP. They contacted all those that requested to be notified if there were any left over, and it was first come first serve for whoever could make it through the checkout process before they ran out.
Click to expand...
 
Buffalohump said:
That was entirely not what happened. I was there the INSTANT they came online and I had one in my cart. I did everything I was supposed to and yet I didn't get a knife. The system totally failed and it was therefore their cock-up entirely. Let me sketch a scenario for you: a very exclusive restaurant is always over-subscribed and has more customers than tables. They ask those who are waiting for a table to queue in the bar. A fair crowd has gathered. The maitre'd, instead of following the first come, first served principle, instead tells all the people waiting that they must rush into the restaurant at once and whoever sits down at the table first, gets it. The stampede occurs, chaos ensues, fights break out, candles are knocked over, a fire starts and the restaurant burns down. THAT is what happened at KW yesterday. It was a dumb thing to do, period.
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Only cause you didn't get one. You wouldn't be here whining if you had..
 
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