GSM warranty on Cold Steel Knives

sean2021 said:
This^^^^
Sad. If I’m not mistaken, Buck has a lifetime warranty on their knives…you can also send them in to be re-sharpened.
Click to expand...
Send in any Cold Steel brand knife and we will sharpen it for free*! Just pay *$10.00 for Shipping and Handling. We do not sharpen other makes/manufacturers knives under any circumstance, as well as counterfeit knives or knives found to be fake. Cold Steel reserves the right to deny sharpening service to any knife that is unsafe or unable to be sharpened.
 
Man with no name said:
Send in any Cold Steel brand knife and we will sharpen it for free*! Just pay *$10.00 for Shipping and Handling. We do not sharpen other makes/manufacturers knives under any circumstance, as well as counterfeit knives or knives found to be fake. Cold Steel reserves the right to deny sharpening service to any knife that is unsafe or unable to be sharpened.
Click to expand...

Thing is, Buck is still owned an operated by the Buck family. That causes me to believe that for them good customer service is both a matter of family pride, and company reputation.

Just my opinion, based on observation, but I don't think GSM feels the same about Cold Steel.

I'd be a LOT more comfortable trusting Buck with my Buck knife for sharpening than I would trusting GSM to properly sharpen any of my Cold Steel knives.

I'd be very interested to hear about the experience of anyone who sends their knife to Cold Steel to have it re-sharpened.

And don't get me wrong, I'm not bashing GSM for the fun of it, I'm actually very happy with the one GSM CS knife I have. But like I said, from my second-hand observations I have serious concerns about GSM's commitment to customer service.
 
Man with no name said:
Send in any Cold Steel brand knife and we will sharpen it for free*! Just pay *$10.00 for Shipping and Handling. We do not sharpen other makes/manufacturers knives under any circumstance, as well as counterfeit knives or knives found to be fake. Cold Steel reserves the right to deny sharpening service to any knife that is unsafe or unable to be sharpened.
Click to expand...
I had no idea they offer a sharpening service…sounds good to me. Considering some of the models are quite expensive, it would make sense to have a repair dept too.
On a more general note, I think the 2022 model reveal video was widely viewed as a “dud”. The 2023 video will probably give us all a much clearer picture of the direction CS is headed in. Not holding my breath
 
I posted this in another thread; I feel it is impotant enough to post here also. As a fan of Cold Steel from their beginning (with about 75 of their knives, swords, etc.) I am VERY ticked off at my conversation with a GSM rep. and supervisor about an hour ago. I have a Ti Lite which I lost the clip and screws to (yes, my fault) and wish to replace. I was told that GSM DOES NOT carry replacement parts for Cold Steel knives. That's it, 0 replacement parts. I will miss doing business with them.
 
katanas said:
I posted this in another thread; I feel it is impotant enough to post here also. As a fan of Cold Steel from their beginning (with about 75 of their knives, swords, etc.) I am VERY ticked off at my conversation with a GSM rep. and supervisor about an hour ago. I have a Ti Lite which I lost the clip and screws to (yes, my fault) and wish to replace. I was told that GSM DOES NOT carry replacement parts for Cold Steel knives. That's it, 0 replacement parts. I will miss doing business with them.
Click to expand...
One more CS blade for me…Recon 1 Spearpoint. After that, it’s sayonara!
 
I have had wonderful customer service experiences with KAI and Buck.

Even prior to the Cold Steel buyout, the service was not great. I sent an American Lawman in under instruction from a Cold Steel rep and after two months it was mailed back to me untouched.

I look at Cold Steel products at this point as having zero customer service.
 
MolokaiRider said:
I have had wonderful customer service experiences with KAI and Buck.

Even prior to the Cold Steel buyout, the service was not great. I sent an American Lawman in under instruction from a Cold Steel rep and after two months it was mailed back to me untouched.

I look at Cold Steel products at this point as having zero customer service.
Click to expand...
I agree wholeheartedly Kershaw and Zero Tolerance knives have excellent customer service. They've sent me Springs screws pocket clips with no argument and they never charged me a dime. If all companies did business like them it'd be a much better hobby we have. I'm not sure who's better Kershaw or buck but they're both top-notch in service and customer satisfaction. I'm not going to beat up on gsm either but I'm don't think I'll be buying any more of their products. And I'm not happy about it cuz I really liked Cold Steel. And I have a lot invested in their knives. Now I'm just basically really turned off from them.
 
katanas said:
I posted this in another thread; I feel it is impotant enough to post here also. As a fan of Cold Steel from their beginning (with about 75 of their knives, swords, etc.) I am VERY ticked off at my conversation with a GSM rep. and supervisor about an hour ago. I have a Ti Lite which I lost the clip and screws to (yes, my fault) and wish to replace. I was told that GSM DOES NOT carry replacement parts for Cold Steel knives. That's it, 0 replacement parts. I will miss doing business with them.
Click to expand...
I have an extra Pocket clip and screws for a Rajah 3. If you think it'll fit and you want it I'll be glad to send it to you in the mail I just throw it in an envelope.
 
Vlade said:
I have an extra Pocket clip and screws for a Rajah 3. If you think it'll fit and you want it I'll be glad to send it to you in the mail I just throw it in an envelope.
Click to expand...
I have no idea if they would fit and would hate to take them "just in case" but I thank you very much for your kind offer. You're the kind of BF member who makes this forum the best.
 
katanas said:
I have no idea if they would fit and would hate to take them "just in case" but I thank you very much for your kind offer. You're the kind of BF member who makes this forum the best.
Click to expand...
Okay if you change your mind let me know
 
Paratrooper06 said:
If you wanted a warranty, you would’ve bought a Benchmade, Buck, or Spyderco. That cheap price from Cold Steel comes at a hit to after sale service.
Click to expand...
Cheap price? Some of the higher end models are quite expensive….why wouldn’t you offer customer service if your clients are paying top dollar.
 
sean2021 said:
Cheap price? Some of the higher end models are quite expensive….why wouldn’t you offer customer service if your clients are paying top dollar.
Click to expand...
Taken as a whole, CS is budget-minded. Imagine buying a $500 CRKT and expecting better warranty support than what you get for their $30 knives. You won’t.
 
Vlade said:
My translation is you can't take it apart to clean them anymore. So how are you supposed to clean it if you can't disassemble it? From what I'm gathering and we don't have any warranty
Click to expand...
Taking the knife apart to clean it is asking for troubles in the long run. I shake the heck out of a knife while dunked in a bucket of soapy water, then repeat that process with clean water. And if you want do a final rinse with distilled water, shake dry and set in the sun. no oil no nothing. glides like silk.
 
Last edited:
You must log in or register to reply here.
Back
Top