Hello Fellow Hawksters,
My original intent was not to bash Bear Mountain Tomahawks, but it extremely difficult to stay positive with such poor customer service. Back in April/May 2009 I ordered a Minute Man Tomahawk which was paid for via credit card. The payment came off the card immediately, but no tomahawk was delivered, or for that matter any contact made for over 6 months. I attempted to e-mail and phone the company with the information provided on the site, but the phone was not in service and the e-mail function would not accept any incoming mail. In November I managed to get through with an e-mail and contacted Suzanne Settle who responded apologizing for the delay blaming it on various problems that took place over the past 6 months . She then stated that they would immediately courier my tomahawk the next day if still interested or refund via cheque for the purchase price. Due to my frustrations with the company I opted for the refund. Three months later...several e-mail sent....several telephone calls made (no answer, just keeps ringing)...no refund.
Ive read a lot of positive reviews in the past about these tomahawks, and they certainly appear to be excellent tools.....but whats up with this poor, poor customer service? Doesnt Suzanne realize that just because you ask for one refund it doesnt mean that you will never order from the company again? Had the tomahawk or refund arrived in a timely fashion, I would have surely given the company a second chance. Now I cant say anything positive about it.
9 months and waiting......I think Ive been ripped off.... $128.93 dollars.
My original intent was not to bash Bear Mountain Tomahawks, but it extremely difficult to stay positive with such poor customer service. Back in April/May 2009 I ordered a Minute Man Tomahawk which was paid for via credit card. The payment came off the card immediately, but no tomahawk was delivered, or for that matter any contact made for over 6 months. I attempted to e-mail and phone the company with the information provided on the site, but the phone was not in service and the e-mail function would not accept any incoming mail. In November I managed to get through with an e-mail and contacted Suzanne Settle who responded apologizing for the delay blaming it on various problems that took place over the past 6 months . She then stated that they would immediately courier my tomahawk the next day if still interested or refund via cheque for the purchase price. Due to my frustrations with the company I opted for the refund. Three months later...several e-mail sent....several telephone calls made (no answer, just keeps ringing)...no refund.
Ive read a lot of positive reviews in the past about these tomahawks, and they certainly appear to be excellent tools.....but whats up with this poor, poor customer service? Doesnt Suzanne realize that just because you ask for one refund it doesnt mean that you will never order from the company again? Had the tomahawk or refund arrived in a timely fashion, I would have surely given the company a second chance. Now I cant say anything positive about it.
9 months and waiting......I think Ive been ripped off.... $128.93 dollars.
