I did contact GSM customer service a little while back wanting to know if a particular retailer is an authorized CS distributor. The young lady I spoke to was very nice and immediately confirmed that the retailer was legit. But I am almost positive she probably had no knowledge about the actual individual products.IDK , folks will buy TwoSun and other brands with basically no meaningful warranty or even return privilege .
But gotta be high quality and relatively bargain priced to pull that off .
Premium prices for budget materials , indifferent designs , and lack of customer service will eventually spell DOOM .
It used to to take customers of a decent brand a fairly long time , to catch on to a radical change in management .
Not so much these days , of the information age !
Yes, totally agree with you about the new products….overpriced and boring designs.