Having Trouble Contacting Robert

Discussion in 'Survival Sheath System's Forum' started by Fairbairn, Jun 10, 2009.

  1. tyr_shadowblade

    tyr_shadowblade Gold Member Gold Member

    Jan 3, 2006
    I find it peculiar that 3 people joined bladeforums this month specifically to post in this thread . . . and nowhere else.

    And I do hope that Robert starts posting in this forum again soon. It would help put a lot of folks' minds at ease, and his participation here is missed.
  2. ForceQuit


    Sep 29, 2009
    I don't find it peculiar at all. After placing an order on the Survivalsheath.com website and having received the order confirmation e-mail, the order was never processed and delivered, so I tried contacting Robert via his website as well as via direct e-mail with no success. I'm currently serving abroad, so internet is the only viable means of contacting Robert for me at the moment. A quick Google search showed that whereas the Survivalsheath.com website hasn't been updated in a few years, Robert himself has recently been active on the BladeForums.com website. That's why I decided to register here and ask about the unprocessed order.
  3. Snakedoc


    Mar 7, 2007

    Very true that he is missed. I hope all things are well and good. BUT this sure doesn't shine a good light on people wishing to do present and future business with Robert.
  4. cmgray


    Jan 30, 2008
    i have been a member of these forums for months and have posted elsewhere. either way, i dont see the relevence. People should get a product they have paid for. I am one of the ones that has been waiting since april with no response yet from Robert.
  5. kahrak


    Sep 19, 2009
    As a follow up, I just got my order in the mail and am happy with it.
  6. jbum


    Jun 18, 2009
    Consider yourself lucky I ahve been trying and trying.
  7. Fairbairn


    Mar 30, 2006
    Been away for a while, but happy to report the rig I ordered arrived about a month ago. As usual the quality is great and the rig rides well. There is no doubt that Robert produces quality work. It's a shame that the delivery takes so long.
  8. Andy the Aussie

    Andy the Aussie Platinum Member Platinum Member

    Jan 29, 2010
    I ordered a Sheath, and was charged for it immediately, over two months ago. I am annoyed that he was able to answer in 2 minutes that "yes I can make that and yes I will ship it to Australia for you" but can't take ten seconds to give me a follow up when requested over two months later. His voice mail inbox is also full.

    Communication is the key issue here. If I know he has work on/busy/moving house etc etc then I am fine to wait but if I am $80 out and just the sound of crickets well it just does not inspire confidence.

    Is he based in OR or WA ??

    Last edited: Jan 29, 2010
  9. Snakedoc


    Mar 7, 2007
    Sorry to hear your troubles in contacting him. It's going on 4 months since he has logged in here.
  10. Andy the Aussie

    Andy the Aussie Platinum Member Platinum Member

    Jan 29, 2010
    ....make that four mate, when he provides NO communication at all except to take the $$$$ then you have to go where he may or others with his ear may to try and get information.

    I really hope all is well with him and it is just work he has keeping him from here. I have seen it time and again with small businesses (gunsmiths are some of the worst offenders) that keep taking more and more work and leaving longer and longer wait times then the communication stops and they finally get so far behind/backed up people start taking legal action to recover their goods/cash and the business is ruined. It is sad because the tradesmen involved are generally some of the best in the game.

  11. Trace Rinaldi

    Trace Rinaldi

    Oct 3, 1998
    Hey amigo... Been trying to call ya with no luck. No big deal just havent yapped with you in a while.. Hope all is going well in the ORE...;)
  12. Andy the Aussie

    Andy the Aussie Platinum Member Platinum Member

    Jan 29, 2010
    My sheath arrived today, it is a great design and is very well made.

    Last edited: Feb 8, 2010


    Aug 22, 2006
    Hi guys.
    I'm very embarassed 'cause I'm supposed place an order for 4 harness system but i'm very scared by what I read here...
    Should I rennonce to my project?
  14. warty


    Mar 2, 2010
    He made me a custom sheath for my Black Bear Classic. It is made to fit my Galco shoulder rig so I can carry the blade inverted weak side and my P345 strong side. Fantastic work, only took him a couple of weeks to do, if it was that long and this was last November. All I know is the sheath was great and I am happy.
  15. Bad Dog

    Bad Dog

    Jul 12, 2006
    Your phone system won't take a message.
    I'm trying to check on Order #1259116994.
    This was placed in later November 2009....
    Two emails sent and no response.
  16. FSRbikr98


    Sep 29, 2009
    I'm in the same boat as you man. I've sent two emails and called and still nothing. Hoping to get my product soon or i'm going to file a dispute with my credit card company.
  17. hugo stiglitz

    hugo stiglitz

    Dec 21, 2009
    First and last time I ordered from this clown. Contacted my credit card company
  18. teacher


    Apr 11, 2001
    I just saw this.

    I, however; find it even more "peculiar" that they would have to join specifically to post here....
    ....so as to try and get a resolution/answer to their problem.

    I hope Robert is OK... but he, or someone on his behalf; needs to address this ..... :thumbup:

    .... IMO anyway. ;)
  19. ofelas


    Aug 30, 2003
    Hopefully the new members will stick around, and have good experiences on this forum & the B/S/T here in the future.
  20. Andy the Aussie

    Andy the Aussie Platinum Member Platinum Member

    Jan 29, 2010
    ...well except for the fact that it was too short for my blade. All looked good and Robert replied to my problems right away, my last correspondence from him was 26 February when he told me the replacement sheath was finished and ready to ship. Not a thing since. I have had friends in the US e-mail him and attempt to call on my behalf, I have left a message on his phone to no avail but I am at the point of contacting his local Law Enforcement types....he has my money and I have an unworkable sheath...which he himself acknowledged. Just something from Robert to say "I am snowed under for X reason" and I would be fine (wheat I said in my phone message) and understand to a point but to ignore the problem (problems with all else considered) is bad juju if he wants to stay in business.

    Am I pi%%ed ....hell yes....!!!!!!

    Last edited: Apr 18, 2010

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