Hitachi's resistance to selling outside their domestic users doesn't surprise me at all. Dealing with Fanuc, Okuma, Toyoda (yes with a "D"), over the years, I groan whenever any issue requires getting bumped from the domestic (US) office to the Japan offices. Even though they sell us their machines/technology with willing eagerness, I can't help but feel they resent having to do it.
You can also see the stubborn resistance to change. Fanuc makes extremely stable, dependable machine controls. I haven't bought a machine since 2012 but even then, they still resisted installing a USB port on one, and to my knowledge still do not offer it as standard, only a purchasable option. This is quite ridiculous, even on a networked machine, having a USB port either as a backup NC program delivery system, or for creating program changes from a laptop at the machine, is incredibly useful and such low cost as to make it mind boggling that in 2016, it's not standard, but RS232 still is. Even on Windows based controls.
Our brand new Okuma MCR double column mill burned up the right angle head bearings after only weeks of use because of a failure to check whether the oil mister that lubricated it was actually delivering oil or not. Okuma would not let Okuma USA repair it. It had to be sent to Japan and took months to be fixed. We're talking about replacing spindle bearings, some helical bevel gears, adjusting for backlash and run out. Something done all over the place on a daily basis. And given the relative rarity of that device there wasn't one on the shelf anywhere.
Things like that I can intellectually grasp a cultural difference, but still cannot wrap my head around it and understand.
Even worse with mazak. But man can that machine perform!
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