hey guys, buyers and Makers input please

I agree with the last couple of blokes you should get something out of your materials and lost time.

I was a a chineese restraunt once some gentleman was explaining to the police that he was not going to pay because the service was bad. His example was it took 9 minutes for a bowel of soup. Then he wanted to return part of a dish that was for more than one person after his son inlaw had eaten some. The restraunt owner made a compromise to shut him up an get him out. What is the point.

Everybody there knew the Gentleman was an asshole. Who could he complain to. I am sure everybody that knew him knew what he was like. I don't beleive anyone like that could influence anyone. Get what you are owed. You don't want more of his mates paying stupid games next.
 
Dan
I am going to disagree with ALMOST everyone here, and agree with one. I would keep the 200$, and offer to make the additional sheath with chosen mods ONLY ONCE for the price of the new material, while kindly explaining that he has rendered the existing sheath unsellable.
NOONE will ever be happy with this situation as current, but I know you really do care about possibly having an unhappy customer, or you wouldn't have asked the question, or taken the time to read 3 1/2 pages of answers.
At least this way you are only out a bit of time and there is a CHANCE of retained pleasure for both parties involved.
Just my opinion. Hope it works out for the best whatever you choose.
Matt Doyle
 
thanks guys
I re-read all the many good responses TY

I haven't gotten the package back yet so I still need to see it first..

I'm thinking that I'm not going to be able to get the color just the way he wants it.. I mentioned to him , if he could to send me something to go by..
at first he just said do it like the one on the web page.. now it's all different since he got it, about the color.

I think also where he changed the sheath he is now the sheath maker and it's his realistically.

as a Pryor Stihl Dealer we were told not to repair fuel tanks on Stihl Chain saws, because of the liability, we were told if we did then we became the tank manufacture and they would not back us if something when wrong, and you can imagine what could happen..

anyway
I need to look at it . and see if I can salvage it for the guy..
if it's not repairable then I'll have to tell him the bad news..
one thing that bugs me is why did he decided to alter it if he didn't like the over all sheath in the first place. from what he said when he did tell me he changed it was, I wanted more of the stag on the handle to show.. this is why he did that.. so why not just call me and have me change that? I think now that he's possibly butchered it. and is trying to save a $200.00 self screw up.
I'll be very surprised now if it's not hacked up too bad.

I could have done two things with the sheath and make him a new one,if he didn't change it one would be as I said maybe make a knife for the sheath or set it on my table at shows and sell it.. there is enough guys out there looking for sheaths so I'm sure someone would come up with a knife that would fit it fairly close, at a discount I'm sure.

yes part of the deal was to get it done sooner, that was done.
the extra tooling was done.
I paid the shipping and handling out of the $200.00
to make another one will take time again, when, do I take the time if I make another one? sooner or later?
can I now make him happy with the after thought of color..
he said he wants the sheath almost black, ox blood he said, there is nothing on my site that looks like that and when he ordered it he wanted it colored like one on my site. I do have black but black is black , nothing else is like what he now says he wanted :o

so I think he made this easier to deal with where he altered it.. as was said I could be over thinking this.

where he was hesitant on me repairing it leads me to believe he wasn't happy with his job on it and I'm thinking now where he didn't offer to send it back this tells most of that story .. I think he thought about what he was going to say to me before he called me very carefully.. now I've had time to think about it too.
he messed up by not telling me up front that he altered it so I believe I'm not responsible for another one, though it's not out of the question even though
he wasn't fully up front with me until I called him back..
if he was up front in the first place that could have been a lot different, I like to be fair to everyone and I do go beyond many times for my customers but I don't like being dumped on in turn either, this is what makes this hard, I like to think the best of everyone but I do know some guys aren't the same back.

I do have one thought about him telling others that I made the mess, anyone would be able to see where I worked on it compared to what he did to it I'm sure or he wouldn't be wanting another one right? :D he'd have to hack the rest of it up to match his job on it. ;) that would be insult to injury..

thanks guys, I'm very interested in just what he did do to it.. :)
 
i'd refund it and take your losses as they are. this guy seems like more heartache down the road..
 
tmickley said:
i'd refund it and take your losses as they are. this guy seems like more heartache down the road..
Click to expand...

the problem is with that is, if I except it as a loss I have to except I did something wrong and HE was right in doing things as he saw fit with no regard to me.. should I do that :confused: :o
 
It sounds as if you have been responsible in trying to mitigate the problem.

I would like anybody that has my work to be completely happy. No one needs unhappy customers. If there is any reason that this person is not happy regardless of the validity of the complaint take the product back and be done with the deal, it is not worth the time spent in impossible resolution to a problem that you don't have control. It is not worth the effort or time to deal with someone that is not happy with your work. I would get the sheath back and return the money and don't spend anymore time at all on this guy. The quicker, the the cleaner that you can wrap this problem up the more efficient you will be at making knives not distracted by a problem that you have no control over. Sometimes to cut the problem loose, take your hit, and go on about the good stuff in life is a better choice. Life is too short...Take Care...Ed
 
I would take return, ascertain the value of the altered return, document why/what I did (in case cc dispute), and refund the difference with a Thanks, but no Thanks -

MD
 
thanks again guys.
it has not been returned as of yet, still waiting ,
I've decided to look at it and then call him back and throw a few ideas at him based on the sheaths condition. he didn't ask for his money back, so, to me he wants a sheath that he can live with not the money, but I will have to tell him I can't keep doing this, being sure that what we deicide will be the end of it,.. be it a refund, repair or remake.
I got enough for the sheath so I feel I have some playing room here depending on what we come up with.. a little more fairness could go a long ways in the long run here too I guess . if it doesn't work out then I'll have to chock it up as experience and feel good that tried my best for him... :) I'm a glutton for punishment..
BTW it was paid for by check and it has cleared.
 
Give him his money back and keep the returned sheath, but for goodness sake don't make anything for this nutball again. I've had similar experience here and the guy called about 6 months later and asked me to make another sheath for him, for a different knife. He was most upset when I declined! and called me some very unpleasant names. By the way, I still have the original, altered sheath and hope one day to make a knife to fit it. Lesson learned.
 
well it's all fixed :confused:

he called me today and said now he's not going to send the knife or sheath back to me ? :confused:

he said someone local made him a sheath for $30.00 and did an ok job on it, that was fast to say the least :eek:

I wonder? where he didn't want to send the sheath back in the first place then saying he would sent it and still now calling me he didn't want to send it back, changing his mind, if perhaps the sheath was ok in the first and he didn't hack it up,, and maybe he was just trying to get a freebie out of me?? :o

I can't think of one reason why someone would pay $200.00 for a sheath and pass up a new one and pay $30.00 more for another one from someone else..just for the price of the shipping sending it back to me :confused:
he never asked for a cent back..

did he indeed cut it up in the first place? that didn't make since in the first place to do that..
if not, he would now have to cut it up if he were to sent it back to me and then take a chance of screwing himself doing that?

do real screw jobs back fire like this on perps??? :) I hope so
 
That doesn't smell right at all. He must have really hosed it up and tried to get a free replacement...that just sucks..
 
i bet he really screwed it up and was ashamed to send it back. he thought he could alter it and make it perfect,oops! it didnt work out so well. i guess he found out it does take alot of skill to make a top notch sheath.and he dont got it! thats my guess anyway,willy
 
Somebody local may have fixed it up a bit for him. He showed it to them, and they knew he wasn't getting his money back, so they said "Let me see what I can do with it for a minute." They did a nice job of fixing up his sheath and he asks gratefully "What do I owe you?" "Thirty bucks" the saddlemaker says, "and don't you be crying to whoever built this nice sheath. They do good work." The man goes home, glad to have a sheath, and glad that he did not have to lose face in front of the original maker, with only 30 dollars less in his pocket, and a small dose of humility to show for it. :)
 
Any Cal. said:
Somebody local may have fixed it up a bit for him. He showed it to them, and they knew he wasn't getting his money back, so they said "Let me see what I can do with it for a minute." They did a nice job of fixing up his sheath and he asks gratefully "What do I owe you?" "Thirty bucks" the saddlemaker says, "and don't you be crying to whoever built this nice sheath. They do good work." The man goes home, glad to have a sheath, and glad that he did not have to lose face in front of the original maker, with only 30 dollars less in his pocket, and a small dose of humility to show for it. :)
Click to expand...

Sounds fairly logical to me. Glad it worked out Dan.
Matt
 
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