Hey rep

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So your upset they didn't contact you but yet you won't contact them to straighten things out. I'm sorry but that's bs. Also, how do you expect them to get the nick out of the edge if they don't sharpen it?
 
I think the blade needed to be taken back more than a sharpening. If thats all they did then it may just hut the contacts again.
 
STAINLESS90 said:
So you're sure they charged twice? If they sharpened it it was probably to get the nick out, they wouldn't send it back with a nick in the blade because that would be poor customer service. If they fixed the knife but just didn't refund your money while frustrating it doesn't seem like the type of thing to write of the whole company I am sure if you call them they will refund the charge.
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I was charged once. The first charge was me sending it out. Which is why im saying i should have not been charged the 19$ in the first place.
 
tusk212 said:
So your upset they didn't contact you but yet you won't contact them to straighten things out. I'm sorry but that's bs. Also, how do you expect them to get the nick out of the edge if they don't sharpen it?
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Im going to call them for sure
 
I had a new Emerson that wasn't locking up right, sent it back to Emerson. Only charge for me was shipping, 5 dollars flat rate (going up now :( )

Emerson answers the phone EVERY time I have ever called, even just to say hi and ask about upcoming models. They have been the best customer service I have ever experienced in the knife industry.
 
It looks like the issue was within the warranty so your return shipping is free. Our shipping department made an error and I believe they have apologized, refunded your credit card and given him a free t-shirt. Sorry for the inconvenience. Next time you can just give us a call and we'll take care of you. We're human, we make mistakes. Also when you call it goes directly to a human, no computer answering service which is pretty rare these days.
 
Yo Mama said:
Emerson answers the phone EVERY time I have ever called, even just to say hi and ask about upcoming models. They have been the best customer service I have ever experienced in the knife industry.
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I agree, Emerson does answer phone calls without wading through 50 different voice mail choices first.

I burst out laughing when I read the comment about Strider's customer service. There is another knife message board will that ban a poster for even daring to question Strider's "outstanding C.S." What a load of B.S. I used to have quite a collection of Strider's. I now own exactly one (a DGG SMF). Out of all the Striders I owned, that is the only one that was perfect new from Strider.

All the rest had some combination of gritty action, blades so off center they where rubbing the liner, blade sharpened off center etc.etc.etc. & trying to get any kind of C.S. from Strider is so frustrating I put all the other Striders I had on ebay rather than try & get any warranty service on them.

Emerson & Medford are the only knife companies I know of that you are virtually guaranteed to get a real live person to talk to when you need help from a phone call.

~John
 
I called Benchmade for the first time today - call was answered by a human who transferred me to a human in customer service who resolved my problem!

I applaud Emerson and any other company that actually ANSWERS the phone with a human being who is NOT in a call center in some third world country - unless of course, the knife was manufactured in the country the call is answered in... I guess then they could get a pass on that.

jmorton10 said:
Emerson & Medford are the only knife companies I know of that you are virtually guaranteed to get a real live person to talk to when you need help from a phone call.

~John
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ijustdontknow said:
I can't believe the crap that EE and ER put up with on this forum.
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Crap it is not, it is a problem, and a resolution to the problem. I am sure the problem could have been resolved with a phone call or e-mail to EKI.

But it was brought to the forum, and became bigger problem than it should have ever been. IMO
 
Since the customer is satisfied I feel there is no need for this thread to continue. I'll be closing it, not deleting it later today.
 
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