Show me a firm with better customer service!
At the risk of playing the devil's advocate here, perhaps a wide edge bevel like on the sgt. BC or the AK bowie is more prone to chipping? I thought there was an issue like that in 2008. I cannot speak to this being a design flow versus an isolated problem, just food for thought. And since I missed today's deal "by that much" I thought it was the right time to get a 16" Santosh BC that will apparently be a limited run now that we are going back to wide bevels. I don't mind calling it a chiruwa BGRS if necessary, it is still a fantastic design in its own right!
well, the most successful companies of course have the best customer service. many of you know i moderate a forum here... those guys are pretty amazing to. it's why i've stuck out these two brands so long, though i dabble in other waters, and the customer service there is good too, i'm really loathe to explore TOO far, because, well, i know what the customer service for some companies is like (bad) so why waste time?
well, the edge IS very fine, and there IS potential for big time chipping, esp if something very bad happens (like a nail, or hemlock (nobody should chop hemlock, nuff'said), or a rock)... i've been using mine on more clear woods, and definitely not batoning with it when i have a choice... it's a tough blade, but i treat it with much respect.
when there is a job that needs to get done, full steam ahead, i have other tools for that

same for my axes. some are for careful and considerate work, and others are for chopping in the dirt :>
Bladite