Bad Horrible experience with USPS.... Little annoyed at Bladehq

Yikes. I think you are venting all your frustration on blade hq, when truthfully usps is 95% of the problem. A better title to this thread would be usps lost my item and I think blade hq could have been more helpful. They offered you a refund on an item that apparently was limited and now out of stock. Not sure what more you though they could do at that point?
 
Without seeing the actual shipping label, it’s only speculation why it ended being RTS (return to shipper). With my 3 decades of service it was most often due to an unreadable address label caused by another package cutting, scraping, smudging, spilling liquid, smeared ink, etc... across the address, zip, or nowadays the barcode. Poor package handling and automatic belts are brutal on packages, especially the unprotected shipping labels.

Automatic reading/sorting machines can’t scan it at someplace along its journey, and it gets kicked out to be read and hand corrected by a person. If they can’t read it, the package can be opened to see if any address is inside, providing no package invoice is attached to the outside. If after all that it still can’t be corrected, resorted and finally delivered, it is then RTS, providing that shipper can be determined.

What should have happened is the manager/designated employee should have just gone to the address correction area and try to locate the package where it was just sitting, waiting to be corrected/or RTS. But apparently too much time had passed and it was just RTS.

What the CS department at BHQ should have done, either with empowerment or permission, is simply put a hold/BOLO on the RTS package, and once it’s delivered back to BHQ, it simply gets repacked and a new shipping label affixed, and shipped out once again to the OP.

Only because the original email that the OP sent BHQ is not posted, just him telling the facts, we here can only guess if it was a clear and concise email with all pertinent details, leaving out presumption and frustration.

Lots of customers would like to tell of their frustrations and all they went through, before getting to the facts that we could then use to solve the problem. It could turn a 2 minute fix into a huge wasted delay, especially when a particular fact was absent or embellished (I’m not saying that is what happened here).

I’m glad the OP was able to get another in it’s place.

Just my opinion on CS/RTS packages.
 
So if I didn't like you guys and this place I'd cuss each one of you out individually for pointing out my character flaws. :D:D I'm gonna change the title.


P.S. oh and I wanna say thanks again cause now on top of catching crap for my obsessiveness over my edc hobby now I have to hear how all my "forum friends" agree with The Wife. :oops::oops::oops:..... And I quote "seei told you you were being a douche!" :D:DGotta love her.
 
Apparently people were getting hung up on my comment about the shipping. The only reason I addressed it in the first place was so people didn't see the dates and start commenting about it. Guess that backfired. Lol.:oops::oops::p:pSo that's edited out also.Ive been doing this for many years and with the state of the world 3 days isn't bad. (Although as much as I won't buy knives from Amazon the next day delivery on other stuff is nice.:D:D) plus at the same time I was on day 16 waiting for Tops to ship my Cuma Kaga,my father's day gift. (Wait was worth it)
 
Retired UPS Driver said:
Without seeing the actual shipping label, it’s only speculation why it ended being RTS (return to shipper). With my 3 decades of service it was most often due to an unreadable address label caused by another package cutting, scraping, smudging, spilling liquid, smeared ink, etc... across the address, zip, or nowadays the barcode. Poor package handling and automatic belts are brutal on packages, especially the unprotected shipping labels.

Automatic reading/sorting machines can’t scan it at someplace along its journey, and it gets kicked out to be read and hand corrected by a person. If they can’t read it, the package can be opened to see if any address is inside, providing no package invoice is attached to the outside. If after all that it still can’t be corrected, resorted and finally delivered, it is then RTS, providing that shipper can be determined.

What should have happened is the manager/designated employee should have just gone to the address correction area and try to locate the package where it was just sitting, waiting to be corrected/or RTS. But apparently too much time had passed and it was just RTS.

What the CS department at BHQ should have done, either with empowerment or permission, is simply put a hold/BOLO on the RTS package, and once it’s delivered back to BHQ, it simply gets repacked and a new shipping label affixed, and shipped out once again to the OP.

Only because the original email that the OP sent BHQ is not posted, just him telling the facts, we here can only guess if it was a clear and concise email with all pertinent details, leaving out presumption and frustration.

Lots of customers would like to tell of their frustrations and all they went through, before getting to the facts that we could then use to solve the problem. It could turn a 2 minute fix into a huge wasted delay, especially when a particular fact was absent or embellished (I’m not saying that is what happened here).

I’m glad the OP was able to get another in it’s place.

Just my opinion on CS/RTS packages.
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I've looked through both mine and my wife's email and for the life of me I can't find my original email. It's not even quoted in the response from Blade hq. By no means was it perfect email I told them what I was told by USPS about it being sent to the wrong local post office and that it was manually shipped back to the sender that same day and I asked if they received it back. My plan was depending on their response, if they weren't sure what happened to it I was just going to buy another and return the second but I didn't wanna spend the money if I didn't have to. My wife and mother in law just put out $300 for my father's day gift. I like to have a large safety net and that would of cut into that. So it wasn't my first choice.

Both my uncle's retired from USPS after working there for a million years. After a few phone calls neither one could explain why it was returned. According to them the package was fine. So who know, it's just one of those things.
 
I am surprised that the post office simply didn't re-route it. I am in Perry Hall Md, close to Rosedale. This week my titanium PM2 backspacer got sent to Edgewood instead of PerryHall and my Rip's Garage Tech scales went to Frederick on Saturday. Both got sent back to the main Baltimore PO and the backspacer then to my local PO and was delivered and hopefully the scales will show up in Baltimore tomorrow then my local on Tuesday. I have never had one sent back to the sender though. I would not be surprised if your flashlight appears sometime this week. Many packages show no movement (or even location as they forget to scan them) for days before finally moving again.
 
jp9mm said:
that doesn't give a free pass for BHQ for the horrible email support.
A lot of companies are using the RONA as excuse for poor service where already there is a severe lack of accountability.
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lol at the suggestion of email support from BHQ. When I emailed about a knife of interest to me, the response didn't come until about 3 months later (might have been longer, I don't remember; so I chose a shorter estimate) ... and was more annoying than if they'd never bothered to respond. Apparently, though, they're improving on the timeliness.
 
Heirphoto said:
I am surprised that the post office simply didn't re-route it. I am in Perry Hall Md, close to Rosedale. This week my titanium PM2 backspacer got sent to Edgewood instead of PerryHall and my Rip's Garage Tech scales went to Frederick on Saturday. Both got sent back to the main Baltimore PO and the backspacer then to my local PO and was delivered and hopefully the scales will show up in Baltimore tomorrow then my local on Tuesday. I have never had one sent back to the sender though. I would not be surprised if your flashlight appears sometime this week. Many packages show no movement (or even location as they forget to scan them) for days before finally moving again.
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That what I assumed would happen. My stuff has gone to random post offices before but it's always came. That's why I waited to call cause to me that was no big deal, but when it didn't move 4 days later that's when I got worried. I lived in Perry Hall a long time ago, when there was a blockbuster and Weis in that shopping center at the beginning of honeygo. Lol

hhmoore said:
lol at the suggestion of email support from BHQ. When I emailed about a knife of interest to me, the response didn't come until about 3 months later (might have been longer, I don't remember; so I chose a shorter estimate) ... and was more annoying than if they'd never bothered to respond. Apparently, though, they're improving on the timeliness.
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Oh wow. I thought I had it bad lol. If I had time to sit on hold I would have. I'd rather speak to a person but after the third time of having to hang up I just emailed.
 
Buy it from Amazon. It’s a cheap flashlight made in China. I don’t think they make knockoff Olights. I have had good luck with the few I have purchased from Amazon.
 
On a Baltimore related shipping note............last night an Amazon delivery driver was caught last night dumping packages down the storm water drain by the side if the street. He told police he wanted to clock out of his shift, still had packages in the truck, so just dumped them down the drain :eek: This was in the Loch Raven / Parkville area and a neighbor saw it happen and called the police.
 
If for whatever reason it gets returned to shipper, why does there have to be a refund if the customer wants the item. Can't it be reshipped to the customer after it's received by BHQ?
 
TOMBSTONE said:
If for whatever reason it gets returned to shipper, why does there have to be a refund if the customer wants the item. Can't it be reshipped to the customer after it's received by BHQ?
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It's better for the buyer and the seller to unwind the whole order instead of hoping for some sort of hail Mary USPS brought the package back send it out again.

You don't know if it'll come back, if the package will be torn open or the contents damaged.

When it's gone, it's gone.
 
USPS Fault...
Blade HQ's delay... but they offered refund... I'd cut them a slack...
You'll find one... just keep looking.
 
TOMBSTONE said:
If for whatever reason it gets returned to shipper, why does there have to be a refund if the customer wants the item. Can't it be reshipped to the customer after it's received by BHQ?
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It may take weeks to come back - but 99% of the time it will show up on one end or the other. But larger dealers have trouble keeping track of these one-off style issues; thus this may be their policy. The seller should probably issue the refund and commit to allow the OP to re-purchase when it shows back up.
 
Dunno if it helps you, but just wanted to mentioned - if you're looking for copper flashlights, check out the AceBeam TK18 :). Readily available in copper and much better (IMO) than the Olights.
 
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