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- Sep 28, 2005
- Messages
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Good luck with your return!
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The BladeForums.com 2024 Traditional Knife is ready to order! See this thread for details: https://www.bladeforums.com/threads/bladeforums-2024-traditional-knife.2003187/
Price is$300$250 ea (shipped within CONUS). If you live outside the US, I will contact you after your order for extra shipping charges.
Order here: https://www.bladeforums.com/help/2024-traditional/ - Order as many as you like, we have plenty.
Horrible return customer service from Queen (Rectified Sept 18/15).
- Thread starter CUTS LIKE A KRIS
- Start date
I posted here back in March when I sent a knife in for repair. Here's how my warranty repair went.....
My large stockman's back-spring broke while the knife was in the closed position, sitting in a drawer.
The knife was carried a few times but was like new.
I contacted Queen and they told me to send it in.
A week after they received the knife , I got a letter back as a receipt and it included an estimate of about 8 weeks turnaround.
After waiting almost twice their estimated time, I finally contacted them in July and inquired about my repair, they didn't respond. But about a week later I got my knife back. They had it for 3 1/2 - 4 months.
When I opened the box, the frame looked new ( as my knife did) , but they had assemble the knife with worn and heavily stained/pitted blades ( the tip was even blunted on the main blade).
About a week later , I emailed them back. They apologized and told me to send it back in.
A few weeks later they sent it back to me. They had replaced or polished and re-sharpened the blades. I really can't tell , so I'm satisfied with the results.
Anyway , I just wanted to share my experience with them.
My large stockman's back-spring broke while the knife was in the closed position, sitting in a drawer.
The knife was carried a few times but was like new.
I contacted Queen and they told me to send it in.
A week after they received the knife , I got a letter back as a receipt and it included an estimate of about 8 weeks turnaround.
After waiting almost twice their estimated time, I finally contacted them in July and inquired about my repair, they didn't respond. But about a week later I got my knife back. They had it for 3 1/2 - 4 months.
When I opened the box, the frame looked new ( as my knife did) , but they had assemble the knife with worn and heavily stained/pitted blades ( the tip was even blunted on the main blade).
About a week later , I emailed them back. They apologized and told me to send it back in.
A few weeks later they sent it back to me. They had replaced or polished and re-sharpened the blades. I really can't tell , so I'm satisfied with the results.
Anyway , I just wanted to share my experience with them.
Glad you're satisfied with Queen's "service", Cuts Like A Kris.
I have to ask though, is this really what is considered "acceptable" today? Having to essentially rely on the goodwill of company principals--if you can contact them--in order to get something close to what was advertised when you made your purchase?
OKBohn, Mr. Daniels may be, as you say, "pure gold", but I suspect that as a dealer your experience is different from that of retail customers.
I have to ask though, is this really what is considered "acceptable" today? Having to essentially rely on the goodwill of company principals--if you can contact them--in order to get something close to what was advertised when you made your purchase?
OKBohn, Mr. Daniels may be, as you say, "pure gold", but I suspect that as a dealer your experience is different from that of retail customers.
- Joined
- Sep 28, 2005
- Messages
- 4,527
Let's say, they made it right in the end, but it should never get to this point in my opinion. In the end I was made whole, hopefully the company keeps improving and tales like this disappear.